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Review Of Hotel Metropole0123401234

Ballygunge, Kolkata | 4 minutes walk to Lake Market, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    406 Ratings

    excellent
    26%
    very good
    36%
    average
    18%
    poor
    10%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 5
    • 5
    • 3
    • 2
    • 3
    • 2
    • 2
    • 4
    • 1

    Rating Categories

    • Location4.2
    • Cleanliness3.7
    • Room3.5
    • Food3.0
    • Hospitality3.5
    • Value For Money3.4
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    Reviews Summary

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    The property is well-located, making it easy to access restaurants and local attractions. The staff is generally courteous and helpful, but the maintenance and cleanliness have received mixed reviews. Many guests reported issues like poor room conditions, broken amenities, and less-than-satisfactory breakfast options. While some found the rooms decent, others highlighted dampness and noise problems. Overall, it offers basic amenities and a decent stay, but might fall short for those seeking a more polished experience.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    sudip m.

    I stayed at Metropole for a period of 4 nights. The staff were efficient, helpful and well behaved. The stay was comfortable and incident free! We will stay there again!

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Standard Room

    3.0

    Average Stay

    sayani g.couple

    The TV was not working then need to change from other room. The sink pipe cover was open. The AC take hours to cool

    Travel Month: Aug 2025

    Room: Executive Room

    Hotel Metropole has replied on Tue Sep 02 15:52:46 IST 2025

    THANK YOU FOR THE FEED BACK , WE ARE UNDER RENOVATIONS CURRENTLY, HOPE TO SERVE YOU BETTER SOON.

    2.0

    Poor Stay

    hitesh k.couple

    Not a good stay...lift were smelling badly... unhygienic rooms..dirty walls, jo proper lights, and they provide you the drinking water and you have to buy it..but remember one charge ₹60 for one water bottle. I had a very very bad experience. Not a good stay.

    Travel Month: Aug 2025

    Room: Standard Room

    Hotel Metropole has replied on Mon Sep 01 11:02:17 IST 2025

    THANK YOU FOR THE FEEDBACK SIR , WE ARE EXTREMELY SORRY WE COULDN'T MEET YOUR EXPECTATIONS, ABOUT THE ELEVATOR WE ARE UNDER RENOVATIONS. ADDITIONALLY WE DO PROVIDE COMPLIMENTARY WATER BOTTLES DAILY DEPENDING ON THE STAY. HOPE WE CAN MEET YOUR EXPECTATIONS ON THE NEXT STAY.

    4.0

    Good Stay

    aakash d.

    Hotel is good. I stayed in their Deluxe room. It was quite good but they need to work on their Lift. It is not upto mark.

    Travel Month: Aug 2025

    Room: Standard Room

    Hotel Metropole has replied on Sun Aug 24 10:28:37 IST 2025

    Dear Sir, Greetings from Hotel Metropole ! Thank you for your valuable feedback. Currently we are going through renovation process and we believe your next visit will be very pleasant.

    5.0

    Positiveness & cleanness

    family

    Room Cleaning at regular intervals and good co-operation of staff. Also at good location. Quick response of the staff.

    Travel Month: Jul 2025

    Room: Standard Room

    • user photos
    • user photos
    • user photos

    Hotel Metropole has replied on Sun Aug 24 10:29:40 IST 2025

    Thank you for your valuable comments.

    5.0

    Excellent Stay

    rana m.

    The hotel is located at a very good location. The safety and security in the hotel is also very good. The working staff of this hotel is also very cooperative. The morning breakfast in the hotel was also good. Overall the service of the hotel was very good.

    Travel Month: Jul 2025

    Room: Executive Room

    Hotel Metropole has replied on Sun Aug 24 10:30:41 IST 2025

    We sincerely thank you for taking the time to share your experience with us. It's our pleasure to provide the best possible service to our customers. Waiting eagerly to host you soon again!

    3.0

    Average Stay

    rahul d.

    The hotel is very nicely built but housekeeping and maintenance needs to improve. The location is excellent. Overall it's ok for the price I paid.

    Travel Month: Jun 2025

    Room: Twin Room

    Hotel Metropole has replied on Tue Jul 15 12:28:31 IST 2025

    Dear Sir, Greetings from Hotel Metropole ! Thank you for your valuable feedback. Currently we are going through renovation process and we believe your next visit will be very pleasant.

    4.0

    Good Stay

    aitri s.

    Property was good.. but the AC needs to be changed.. overall the stay was good and staff behaviour was polite. Thank you

    Travel Month: Jun 2025

    Room: Executive Room

    Hotel Metropole has replied on Tue Jul 15 12:30:14 IST 2025

    Dear Mam, Greetings from Hotel Metropole ! Thank you for your valuable feedback. We will definitely look into the issue.

    4.0

    Good Stay

    srinivasan t.

    Room was good, breakfast very moderate, cleanliness to be improved.

    Travel Month: Mar 2025

    Room: Standard Room

    Hotel Metropole has replied on Mon Sep 01 11:07:24 IST 2025

    THANK YOU FOR THE FEEDBACK SIR, WE ARE WORKING TO BE THE BEST HOPE TO MEET YOUR EXPECTATIONS ON NEXT STAY.

    2.0

    price to service

    sarthak v.family

    not worth the price point. i got small room and lock was broken. lightning was very dim. no remote for ac. tv remote was also broken. fridge not maintained. toilet seat was not opening properly. the food was costly as well.

    Travel Month: Feb 2025

    Room: Executive Room

    Hotel Metropole has replied on Mon Sep 01 11:12:52 IST 2025

    FIRST OF ALL THANK YOU FOR THE FEED BACK, NEXT HOTEL IS CENTRALIZED AC AND WE HAVE THERMOSTAT ATTACHED TO EVERY ROOM. LIGHTS ARE USUALLY AT GOOD PLACEMENT AS PER HOTEL STANDARDS. HOPE WE MEET YOUR EXPEXTATIONS ON NEXT STAY.

    2.0

    Poor Stay

    jensil j.loyalty-icon

    A very run down and overpriced hotel. Room had a little dampness on the walls and ceiling. They had not been painted in a long time. Door handles, hardware were broken and not locking properly. Sockets were worn out from overuse. They were using a room freshner to hide the damp smell. Terrible experience.

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Deluxe Room

    Hotel Metropole has replied on Mon Sep 01 11:15:16 IST 2025

    UMMM, SORRY FOR THE BAD EXPERIENCE , WE DID WENT UNDER RENOVATIONS NOW WE ARE BACK, HOPE TO MEET YOUR EXPECTATIONS ON THE NEXT STAY.

    2.0

    Poor Stay

    vasundhara v.loyalty-icon

    Room a/c was switched off at night and linen was not clean it had some smells. The walls have seepage issues also.

    Travel Month: Dec 2024

    Room: Standard Room

    Hotel Metropole has replied on Tue Sep 02 15:53:43 IST 2025

    WE ARE UNDER RENOVATIONS, HOPE TO SERVE YOU BETTER AT YOUR NEXT STAY.

    2.0

    Poor Stay

    pratik k.

    Room#201 condition was very bad. Plasters were coming out from the walls. Cigarette buds were lying around in the bathroom. Spider webs were present around the lamp shades.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Twin Room

    1.0

    Third class property

    kartik u.loyalty-iconsolo

    Pathetic, third class property, never ever to go there. Whole place stinks and poor aminities with zero cleanliness.

    Travel Month: Nov 2024

    Room: Executive Room

    2.0

    Poor Stay

    manoj s.loyalty-icon

    The room was good but room service is very poor, break fast was pathetic, it looks like it was prepared in advance and the served you when to ask for, do not book hotel with break fast as they don't have kitchen and it's ordered from some near by food stalls in from of hotel

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Standard Room

    4.0

    Good Stay

    kishore r.loyalty-icon

    The stay at metropole is quite comfortable. Staff is cooperative and helpful. Always smiling room no 302 is quite cosy overlooking the road

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Deluxe Room

    3.0

    Average Stay

    atul d.loyalty-iconbusiness

    Not so good. Rooms not up to mark. Leakage marks on ceiling, near a/c puts u off. Breakfast is served in room from outside. No choice

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Standard Room

    4.0

    Good Stay

    amit y.business

    Stay was comfortable and nice. Staffs behavior up to the mark. Breakfast was super and delicious. Ac was not working properly and there is some noise in ac. There is no fan in the rooms. Charging points needs to be replaced.

    Travel Month: Nov 2024

    Room: Deluxe Room

    3.0

    Average rated hotel

    shahzeb a.couple

    Its a normal 2star hotel traffis are bit higher side and quality is too low.

    Travel Month: Nov 2024

    Room: Standard Room

    2.0

    Poor Stay

    velmula c.loyalty-icon

    There was no restaurant or in house food available for staying guests, not even tea.

    Travel Month: Oct 2024

    Room: Deluxe Room

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