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Andheri East, Mumbai | 3.4 km drive to T2 - Chhatrapati Shivaji Airport
1169 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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This property is highly appreciated for its excellent location right next to the Western Express Highway Metro Station, making travel around Mumbai super convenient. Guests have noted the friendly and professional staff, quick service, and cleanliness of the rooms. While the room sizes may be compact, many guests enjoyed their comfortable stays and the easy access to transportation. The breakfast was generally well-received, although some felt the variety could be improved.
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Good 👍
Location is excellent!!!! Staffs are co- operative & Food services are good . Metro connectivity and only 15 minutes away from Terminal 2 airport . Good experience 👍
Room: Premium Room With Work Desk
Terrible Stay
Don't opt for it. Unprofessional and not supportive staff. Food quality is also bad.
Room: Classic Room
Excellent Stay
Rooms are comfortable, good beds. Staff is very friendly and well trained, breakfast was a good enough not over doing it. Place is nicely located to move around to anyside of Mumbai in less than 60 mins, with mostly All type of transport (Road, metro, local trains, airport) in less than 15 mins away. Very budget friendly hotel.
Room: Classic Room
fantastic stay
Property : Attached to Western Express Highway Metro Stayion. Station entrance & hotel entrance are the same. It has connectivity to two lines, Blue Line & Red Line interchange. Food - Served at the ground floor at the deception is really good. Cleanliness - Really top notch. I loved my stay.
Room: Classic Room
Horrible stay
Room was too tiny, no window view available. You can’t open the curtains as it will directly open towards the metro station. Ventilation issue in the room & room staffs are not friendly.
Room: Classic Room
Hotel Metropole Inn has replied on Thu Sep 18 13:14:08 IST 2025
Dear Mr. Das, Thank you for your feedback. We regret the inconvenience caused during your stay. Your concerns regarding room size, ventilation, and staff friendliness are important to us. We are reviewing these aspects with our team to ensure a better experience for future guests. We hope you will give us another chance to serve you better. Regards, Team Hotel Metropole Inn
Great Location & Comfortable Experience
Great property, conveniently close to the metro station. Rooms are well-maintained, parking space is available, and the room service is excellent. Highly recommend for a comfortable
Room: Premium Room
Hotel Metropole Inn has replied on Mon Sep 01 19:12:15 IST 2025
Dear Mr. Likhar, Thank you so much for your wonderful 5-star review and for taking the time to share your experience at Hotel Metropole Inn! We are thrilled to hear that you found our property convenient with its close proximity to the metro station, and that you appreciated our well-maintained rooms, available parking, and excellent room service. Your kind words about our comfortable accommodations and your strong recommendation mean the world to our team. We work hard every day to ensure our guests have exceptional experiences, and feedback like yours motivates us to continue delivering outstanding service. We would be delighted to welcome you back to Hotel Metropole Inn for your future visits to Mumbai. Thank you once again for choosing us and for sharing your positive experience with fellow travelers. Warm regards, Hotel Metropole Inn Management
Poor Stay
very strict staff...not coprative..nd no guest even male person cannot come to meet u in room..this is very ridiculous. nd hike their tariffs at unimaginable level when there is some demand or someone in need..in d other side neighbor hotels offer better deals nd welcome u with positive gesture.
Room: Classic Room
Hotel Metropole Inn has replied on Mon Sep 01 19:12:51 IST 2025
Dear Mr. Luthra, Thank you for sharing your feedback about your recent stay at Hotel Metropole Inn. We sincerely regret that your experience fell short of your expectations, particularly regarding our staff's approach and our pricing policies. We understand your concern about our visitor policy and apologize for any inconvenience this may have caused. These measures are in place for the safety and security of all our guests, but we recognize that clearer communication about our policies would have been beneficial. Additionally, we take your feedback about pricing seriously and will review our rate structure to ensure transparency and fairness. Your concerns are valuable to us, and we would appreciate the opportunity to discuss this matter further and make things right. Please feel free to contact us directly so we can address your concerns and ensure a better experience for your future visits. Thank you for taking the time to share your feedback, and we hope to welcome you back under improved circumstances. Warm regards, Hotel Metropole Inn Management
Excellent Stay
The rooms were clean, well-maintained, and comfortable. Staff was polite, professional, and always ready to help. The location is convenient, with easy access to nearby places. Really appreciated the smooth check-in/check-out process and overall hospitality. Would definitely recommend for a comfortable and hassle-free stay!
Room: Classic Room
Hotel Metropole Inn has replied on Thu Sep 18 13:15:22 IST 2025
Dear Mr. Malhotra, Thank you for your kind words and positive review. It’s wonderful to know you had a comfortable stay and appreciated our staff’s service and the hotel’s location. We look forward to welcoming you again soon. Regards, Team Hotel Metropole Inn
Terrible Stay
Very small rooms for three persons, and the rooms where not as shown in pictures ,as well as I have payed to MakeMyTrip for 2 rooms but we had come to know there they have charging for that rooms on particular day. So who’s fault don’t know
Room: Premium Room
Hotel Metropole Inn
Dear Mr. Natkan, We regret the discomfort during your recent stay, especially regarding room allocation and size. The booking was made for two rooms and two rooms were given to you and the other guest. We have We are reviewing your feedback with our team for immediate action. Please contact us directly for any unresolved billing issues—we are here to assist you. Regards, Team Hotel Metropole Inn
Excellent Stay
clean and hygienic rooms with rooms full of great amenities, washrooms were neat, also the staff behaviour was pretty good. .had a great experience altogether.
Room: Classic Room
Hotel Metropole Inn has replied on Wed May 21 12:52:26 IST 2025
Dear Ms Nidhi Mehta, Greetings from Hotel Metropole Inn! We thank you for this superlative feedback of your stay experience with us. Your appreciation will encourage us to scale greater heights of excellence and I hope that you have many more opportunities to visit us again and again. Regards, Team Hotel Metropole Inn
Average Stay
Food quality is not good and food items are also very less. The cleanliness of the room can be improved.
Room: Classic Room
Hotel Metropole Inn has replied on Wed May 21 12:58:52 IST 2025
Dear Mr Rajkumaar Muralidharan, At the outset, while we understand your disappointment and regret the inconvenience faced, we do appreciate the 'good bits' of endorsements you have so kindly taken the time to highlight. It is only from feedback of valued guests such as you that we are able to identify any lacunae in our service levels and product as we persist with our journey towards continuous improvement. Regards, Hotel Metropole Inn
Good Stay
Good staff and very clean rooms
Room: Classic Room
Hotel Metropole Inn has replied on Wed May 21 12:59:58 IST 2025
Dear Mr Paresh Ghodasara, Greetings from Hotel Metropole Inn!! I simply can’t thank you enough for taking the time to send such an uplifting heartening review of your stay at our hotel. Your glowing compliments were an absolute joy to read. Thank you again for sending your eloquent feedback about our stay, and I certainly look forward to the privilege of personally welcoming you back. Regards, Team Hotel Metropole Inn!
pretty good!
The room was good. The hospitality was nice and quick. The quality of food is good. Must visit at this property!
Room: Classic Room
Hotel Metropole Inn has replied on Wed May 21 13:04:59 IST 2025
Dear Ms Khushi Shah, We thank you for choosing Hotel Metropole Inn as your preferred choice of hotel to stay in during your recent visit to the city of Mumbai. We are happy to know that the staff on duty spared no efforts to ensure that you and your family were well-rested and comfortable. Your recognition makes us feel proud and motivates us to achieve higher standards of excellence. We are happy to know that your overall experience of your stay with us was excellent and that you would certainly visit us again soon. Thanking you, Hotel Metropole Inn
Poor Stay
Food wasn't available. Had issues with not a good experience. Pls take care of your customers with empathy
Room: Classic Room
Hotel Metropole Inn has replied on Fri Feb 21 19:47:56 IST 2025
Dear Mr Sudeep Pathak, We are constantly striving to improve our service for our guests and your feedback goes a long way in helping us to do so. Regret any inconvenience caused to you. We would like to investigate this further. Thank you. Team Metropole Inn
Good service
Staff is very good and arrange all required things on time. Location wise good for my business. Mr. David arrange early check in as i requested.
Room: Classic Room
Hotel Metropole Inn has replied on Fri Feb 21 19:56:48 IST 2025
Dear Mr Neeraj Sharma, Greetings from Hotel Metropole Inn! We simply can’t thank you enough for taking the time to send such an uplifting heartening review of your stay at our hotel. Your glowing compliments were an absolute joy to read. Thank you again for sending your eloquent feedback about our stay, and We certainly look forward to the privilege of personally welcoming you back. Regards, Team Hotel Metropole Inn
connectivity
businessGood connectivity best location all facilities nearby, only 24*7 restaurant and room service is a concern
Room: Classic Room
Hotel Metropole Inn has replied on Wed May 21 13:05:58 IST 2025
Dear Mr Prabodh nagar, Greetings from Hotel Metropole Inn! We thank you for this superlative feedback of your stay experience with us. Your appreciation will encourage us to scale greater heights of excellence and I hope that you have many more opportunities to visit us again and again. Regards, Team Hotel Metropole Inn
Bad hotel not worth it
Very bad staff and facilities are very bad & very rude behaviour & mosquoitos in the room sound of very heavy traffic in the room of outside
Room: Classic Room
Hotel Metropole Inn has replied on Fri Feb 21 19:53:21 IST 2025
Dear Mr Sachin, Thank you for sparing time to write us an feedback We am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with our team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur. We hope you don’t hold this experience against us and give us another chance to be at your service Regards, Hotel Metropole Inn
Excellent Stay
Thank you for the wonderful stay at the hotel! the service was exceptional, and the staff were incredibly friendly and helpful. The location was convenient, with cafes and stores nearby. The rooms, though small, were spotlessly clean and very comfortable. Highly recommend this place for a pleasant and hassle-free experience!
Room: Classic Room
Hotel Metropole Inn has replied on Sat Jan 04 16:58:30 IST 2025
Dear Ms Nidhi SR, Greetings from Hotel Metropole Inn! We simply can’t thank you enough for taking the time to send such an uplifting heartening review of your stay at our hotel. Your glowing compliments were an absolute joy to read. Thank you again for sending your eloquent feedback about our stay, and We certainly look forward to the privilege of personally welcoming you back. Regards, Team Hotel Metropole Inn
Good Stay
Friendly staff. Neat and tidy rooms. Good service.
Room: Classic Room
Hotel Metropole Inn has replied on Thu Jan 02 13:15:20 IST 2025
Dear Mymoon Jubair Chowdhury, Greetings from Hotel Metropole Inn! We thank you for this superlative feedback of your stay experience with us. Your appreciation will encourage us to scale greater heights of excellence and I hope that you have many more opportunities to visit us again and again. Regards, Team Hotel Metropole Inn
Good Stay
Onboarding was smooth and food was tasty. No nusance caused during stay.
Room: Classic Room
Hotel Metropole Inn has replied on Thu Jan 02 13:22:46 IST 2025
Dear Mr Dishant, Greetings from Hotel Metropole Inn! It was our pleasure to be of service to you. We are so fortunate to have a dedicated and caring team whose utmost goal is to provide the guest experience that you described and they were honored by your recognition. We hope that you will continue to grant us the opportunity to deliver our warm hospitality and we look forward to welcoming you back. Regards, Team Hotel Metropole Inn
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