Complaint Regarding Property Stay and Refund Issue
When I checked into the property, I was informed that lunch would be available at 12:00 noon.
However, when I went down to the restaurant at 12:00 noon, they excused me, stating the cook was not available and asked me to return at 1:00 PM.
I immediately refused and informed MMT (MakeMyTrip) about the situation. Neither the property nor MMT took any immediate action or offered a satisfactory response.
Due to the poor service, I immediately checked out from the property.
The manager at the reception counter promised me a total refund.
Today, I received a call from MMT, and they have not processed the refund. Instead, they are giving me a "dilemma" (likely a voucher or credit), saying I will have "this and that facilities" for a next booking.
I urge you to avoid such practices with your valuable customers. I expect the total refund that was promised.
I hope this organized version helps you communicate your complaint effectively. Would you like me to help you draft an email based on this organized complaint?