The property is located in the heart of Mangalore, making it easily accessible from all corners of the city. Guests appreciated the courteous and helpful staff, who provided prompt service. The food served at the property's restaurants was delicious and had a wide variety of options. However, some guests felt that the rooms were old and needed renovation. The bathrooms were not well-maintained, and some guests faced issues with hot water. The property has a swimming pool, but it was not functional during some guests' stays.