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Review Of HOTEL MOUNT HEERA

Alandur, Chennai | 10 minutes walk to Guindy Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.7
    Average

    241 Ratings, 207 Reviews

    excellent
    8%
    very good
    22%
    average
    20%
    poor
    26%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 5
    • 3
    • 5
    • 1
    • 1
    • 1
    • 5

    Rating Categories

    • Location3.8
    • Cleanliness2.9
    • Room2.9
    • Value For Money2.8
    • Food3.0
    • Facilities2.9
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property is conveniently located near the airport, making it easy for travelers. Guests appreciate the friendly staff and timely pick-up and drop services. However, many reviews highlight issues with cleanliness, room maintenance, and lack of basic amenities. There's a mixed bag regarding food quality, while some guests find it satisfactory, others express disappointment. Overall, the property seems to need improvements but offers basic utility for short stays.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    mohammed m.loyalty-iconbusiness

    Hotel parking was good but entire room was like gost room and some insects like big size and cockroaches can see every where in the room that night i spent very badly. That’s not a hotel it was a local bus station lodge. Even i have taken a evidence video on that room

    Travel Month: Dec 2024

    Room: Standard Room

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    • user photos
    5.0

    Good staff

    sivaprakash.couple

    room are clean and neat, toilets are well maintained. staff are very friendly. we feel comfort and safety.

    Travel Month: Nov 2024

    Room: Executive

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    HOTEL MOUNT HEERA has replied on Tue Oct 21 15:04:31 IST 2025

    THANK YOU FOR YOUR VALUABLE COMMENTS SIR., THAT WILL ENCOURAGE OUR PROFESSIONAL SIR.,WE ARE HAPPY WELCOME YOU AGAIN SIR, GM MOUNT HEERA

    3.0

    Beware travelers

    venkatesh n.loyalty-iconbusiness

    No room service, no restaurant no soaps in the bathroom. Amateur staff location is only the advantage

    Travel Month: Nov 2024

    Room: Executive

    5.0

    Excellent Stay

    sivaprakash g.

    Well maintain room and toilet. Good staff

    Travel Month: Nov 2024

    Room: Executive

    1.0

    Terrible Stay

    shyam p.

    The hotel had no basic necessities like paste brush soap and the room was not clean and neat

    Travel Month: Nov 2024

    Room: Standard Room

    1.0

    Terrible experience

    girish l.

    I have booked a executive room in this hotel, these guys gave me a standard room to stay, i got to know because in morning before check in they gave me a similar standard room for freshening up. I told them in evening after check in that this is not a executive room but they were adamant. Then finally after some discussions, they agreed and promised to shift to a better room. After some time, they told that those better rooms have water issue and they cannot shift me. This is gross. Makemytrip must take cognizance of this and take some action. I have one more night of stay tonight, see if makemytrip can talk to this hotel and change my room.

    Travel Month: Oct 2024

    Room: Executive

    1.0

    Terrible Stay

    ganesh b.business

    We booked an ac room where ac is not coming peoperly, getting heat and sand kind of feeling from air, the towels are not there we have to beg them, and the bedsheet is very dirty again need to beg them. No mirror and toiletries in the bath rooms and flush is not working properly. Floor is also not cleaned all my feet were black. I did not take any food there. I paid in mm t but they still ask amount to be paid and when i showed the receipt, they cross checked and said sorry.

    Travel Month: Sep 2024

    Room: Standard Room

    1.0

    Terrible Stay

    srihari v.

    Getting a bad smell and informed the hotel person to change room but he denied really honorable to in this hotel. If possible pls changed my room

    Travel Month: Aug 2024

    Room: Standard Room

    4.0

    Good Stay

    kailas d.business

    Property location and room are very good, car parking area is good. Hotel rent very comfortable. Big hotel

    Travel Month: Aug 2024

    Room: Standard Room

    5.0

    My personal opinion

    drsudhirr m.loyalty-iconsolo

    It was great experience at hotel mount heera, wel manned staff humble cooperative, ambient bar area too over all memorable experience at chennai thank you for such a kind hospitality

    Travel Month: Jul 2024

    Room: Executive

    3.0

    Average Stay

    karthigai p.

    Food not available. Price little high. Rooms were clean.

    Travel Month: Dec 2023

    Room: Standard Room

    1.0

    Worst service and stay

    syed s.loyalty-iconsolo

    Unclean room and arrogant staff. The list goes on. Bed bugs, water leakage, broken flush and cubbord with termites

    Travel Month: Dec 2023

    Room: Standard Room

    2.0

    Poor Stay

    govardhun k.

    No calling bell, intercom. Bed all round edges tilting which may slide the sleeping person to fell down when turned to edge.

    Travel Month: Oct 2023

    Room: Standard Room

    3.0

    The room was just an average room

    deepan g.family

    Bed not well, cigarette smell on the corridor, rooms not well maintained and bed is not in a good condition

    Travel Month: Oct 2023

    Room: Standard Room

    1.0

    Terrible Stay

    anand d.loyalty-iconsolo

    This is the worst as staying experience in my life in its dirty hotel. Nobody stay here. Bathroom, bedroom everything is so messy and dirty.

    Travel Month: Aug 2023

    Room: Standard Room

    3.0

    Mount he-era lost its lusture

    ganesan.business

    It was a total disappointment when i booked online and entered into this hotel to see no airport pick up, no restaurant in the hotel, no intercom in the room, non functional flush out(i used bucket water to flush)no room service(no intercom. So how we ask for any service like house keeping, coffee from restaurant etc, restriction of running ac in the reception(is weather a lot in the reception when i waited there for an o la cab booked by me, no lift service and we have to climb to the second floor through steps or go to 3rd floor(the old lift works only for 3rd floor) and walk down to second floor! i felt myself sorry by booking a room in this hotel. The property is in prime location and needs good management!

    Travel Month: May 2023

    Room: Standard Room

    1.0

    Terrible Stay

    naresh r.

    1. Cockroach and. Insights and mosquitoes. Worst thing do not suggest any ho-ya percent achhe. Money waste. I am very waiting for make my trip. Review of this issue

    Travel Month: Feb 2023

    Room: Standard Room

    HOTEL MOUNT HEERA has replied on Thu Mar 09 17:14:35 IST 2023

    Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

    1.0

    Terrible Stay

    shanmugarani.

    Terrible

    Travel Month: Feb 2023

    Room: Standard Room

    HOTEL MOUNT HEERA has replied on Thu Mar 09 17:14:57 IST 2023

    Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

    2.0

    Poor Stay

    anand j.solo

    the room interior was not good, room charge is high as per room quality, no value of money.. 👎. not satisfied

    Travel Month: Feb 2023

    Room: Executive

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    HOTEL MOUNT HEERA has replied on Thu Mar 09 17:15:33 IST 2023

    Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

    1.0

    Terrible Stay

    govindaraj k.

    Thank you for contacting chennai furnitures, we will get back to you shortly

    Travel Month: Jan 2023

    Room: Standard Room

    HOTEL MOUNT HEERA has replied on Thu Mar 09 17:16:06 IST 2023

    Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

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