The property is located in a convenient and peaceful location, with good access to most of the city's attractions. The staff is polite and well-behaved, providing prompt service. The rooms are clean and cozy, but some guests found them to be small and lacking proper ventilation. The food quality is good, but the menu is limited and expensive. Some guests had issues with the room service and amenities, such as no provision for backup power and intercom not working. Overall, the property is suitable for a budget stay in Kolkata.