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Review Of Hotel Neelam Raj

Mallital, Nainital | 5 minutes walk to Nainital Lake

    User Rating & Reviews

    • everyone
    • group
    • couple
    • family
    1.6
    Poor

    42 Ratings, 19 Reviews

    excellent
    0%
    very good
    5%
    average
    10%
    poor
    26%
    bad
    60%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 3

    Rating Categories

    • Location1.7
    • Cleanliness1.2
    • Value For Money1.2
    • Child Friendliness1.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests seem to appreciate the property's location, being near the market. However, the reviews highlight numerous issues like poor service, unclean rooms, broken amenities, and lack of support from the staff. Complaints about dirty bedsheets, malfunctioning facilities, and miscommunication about services are prevalent, indicating a disappointing experience overall. Concerns about hygiene and service efficiency are major drawbacks.

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    Positive first
    1.0

    pathetic horrible experience

    henna c.family with 1 kid

    Hotel staff was pathetic , hotel services were pathetic. The experience was horrible even before entering the hotel. The hotel staff kept us waiting for an hour to take our luggage from the car and also did not helped us to park our car. He even misguided the route that too on hills..he even said ki humara koi lena dena nhi hai rukna hai ruko

    Travel Month: Apr 2025

    Room: Family Suite

    1.0

    Poor room staff not supportive customer orientation is zer

    sumit s.family

    Breakfast not provided staff not supporting room service not good cleaning pathetic suffocated room they have vaccinated room but they never provide you if you are not ask for refund or ready to argue

    Travel Month: Jun 2024

    Room: Deluxe Room

    1.0

    Very terrible stay

    rahul b.family

    Really did not like the stay at all total money time and relaxation failed staff is also not helpful rooms are so dirty and unhygienic wall are broken no amenities no parking no toiletries very terrible experience

    Travel Month: Apr 2023

    Room: Deluxe Room

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    1.0

    Very bad infra and facility and too much costly

    prashant g.family

    it doesn’t have value more than 500 -600 as all bed are broken , toilets are in very bad conditions and smelly. My money got wasted.

    Travel Month: Apr 2023

    Room: Family Suite

    2.0

    Poor Stay

    rajeev k.

    very poor system

    Travel Month: Apr 2023

    Room: Family Suite

    4.0

    Service

    shweta b.family

    Good and helpful service staff

    Travel Month: Feb 2023

    Room: Deluxe Room

    2.0

    Poor service

    sanjeev d.family

    Not a good service during our stay

    Travel Month: Aug 2022 (3-Night Stay)

    Room: Family Suite

    2.0

    Poor Stay

    shahid r.

    The hotel was worst

    Travel Month: Jun 2022 (3-Night Stay)

    Room: Deluxe Room

    1.0

    Terrible stay at hotel neelam raj

    shailendra s.family

    I stay here with my family from 25th to 27th jun e 2022. I will never stay here again it is very ghatiya property rooms are having smell and very much dirty, pathetic service mr agarwal owner of this property cheating all guest with fake pics on mmt. It was totally horrible experience. They don't have hot water, they have dirty bedsheet and pillow. Pls do not stay here.

    Travel Month: Jun 2022

    Room: Deluxe Room

    1.0

    Worst hotel in entire nainital

    rahul k.loyalty-iconfamily

    They charge you for everything water clean sheets towel vet

    Travel Month: Jun 2022

    Room: Family Suite

    1.0

    Bed staff

    arshad a.group

    Hotel staff very bed room no fan avlb

    Travel Month: Jun 2022

    Room: Deluxe Room

    1.0

    Worst booking

    giriraj b.family

    I never booked again price is so much high and hotel is like hell

    Travel Month: Jun 2022 (3-Night Stay)

    Room: Deluxe Room

    1.0

    Very poor quality

    rajeev m.family

    Your any stuff no cover site that what are provide service

    Travel Month: Jun 2022

    Room: Family Suite

    1.0

    Pathetic

    sunil k.couple

    Pathetic hotel, no cleaning, geaser not working. I would never recommend any one for this hotel and planning with mm t

    Travel Month: Jun 2022

    Room: Deluxe Room

    1.0

    Very poor all services

    shadab a.group

    This hotel all services very po

    Travel Month: May 2022

    Room: Deluxe Room

    3.0

    Average Stay

    tarumay g.

    The rooms were not cleaned properly. Bedsheets and pillow covers were also below standard. Washeoom space was too short. The hotel told to check out at 10 am where it was written check out before 12 pm. Location also not so favourable. 'done'

    Travel Month: Apr 2022

    Room: Family Suite

    3.0

    Hygiene

    rayabharapu n.couple

    Patches of fungus in washroom, room is tidy but pillow covers are not as clean as expected, holes in mattress cover

    Travel Month: Jan 2022

    Room: Deluxe Room

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    1.0

    Very bad

    gautam k.loyalty-iconfamily

    Very bad service. Water not supply in morning 6 am. And cheap quality service but payment is 3 star hotel 3500. And no someone is present reception in morning. Room and bed is not clean. I have tried to call him again and again but no response till now.

    Travel Month: Jan 2022

    Room: Family Suite

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    2.0

    Very bad hotel don't try this hotel

    sunil s.group

    We booked, and got very bad experience, the only good thing was its location near market, rest all was bad for us, rooms were not clean even bed sheets have small holes in it. The bathroom was not cleaned. The tv was not working in any of the rooms they didn't have a cable connection, when asked for recharge they said that they don't have dishes, we only ordered tea and that was very unhygienic poor service. And we didn't get the same rooms that we booked they said we have only this one booked for you.

    Travel Month: Sep 2021

    Room: Family Suite

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