The property is located in a good spot in Darjeeling, with easy access to the heart of the city and a partial view of Kanchenjunga on clear days. The staff members are friendly and helpful, and the rooms are clean and well-maintained. However, some guests have reported issues with amenities such as no electric kettle or room slippers, extra charges for room heaters, and some plug points not working. The food quality is average, and some guests have reported noise disturbances and small beds. Overall, the property offers value for money and a pleasant stay.