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Sadar, Rajkot | 8 minutes walk to Jubilee Garden
243 Ratings, 73 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property is noted for its friendly staff and decent food. Guests have enjoyed the clean rooms and supportive service, especially at night. However, there are frequent concerns about small, poorly maintained rooms, and some have experienced issues with cleanliness and amenities, like missing toiletries or lingering odors. The property also seems to cater to couples, which might not suit family travelers. Overall, guests mention a mix of experiences, from pleasant stays to significant discomfort.
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budget but not suitable for family
My stay at this hotel was average. The room was clean but basic, with outdated furniture and an uncomfortable mattress that made sleeping difficult. It’s not ideal for families due to limited space and amenities. Staff were polite but not very attentive. However, the location was convenient, and the price was affordable. Overall, a decent budget option for short stays, but not suitable for comfort or family travel.
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Mon Oct 06 08:06:02 IST 2025
Thank you for your feedback. I’m truly sorry you experienced issues this is below our standards. I’d welcome the chance to ensure your next stay is flawless..
bad experience
Whole building smells awful,rooms are not upto mark as shown in picture, bad hotel in this price, one of the staff member was also rude, but food was good if you want to try good food go for it, but as for stay look for another option
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Sun Oct 05 13:43:04 IST 2025
Thank you for your feedback. I’m truly sorry you experienced issues this is below our standards. We’ve already scheduled urgent meeting to resolve both problems. I’d welcome the chance to ensure your next stay is flawless..
average
not good experience and room service below average food and not good and delever time late
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Thu Oct 02 06:08:29 IST 2025
Thank you for your feedback. I’m truly sorry you experienced issues this is below our standards. We’ve already scheduled urgent meeting to resolve both problems. I’d welcome the chance to ensure your next stay is flawless..
Good Staff
Very Good Experience. Amazing staff. Very nearby to all prominent location and food is also amazingly tasty
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Wed Sep 24 11:44:24 IST 2025
Thank you so much for your kind words! We’re delighted to hear that you found our washroom clean and that you prefer staying with us. Your compliments mean a lot to our team. It’s wonderful to know you think our hotel is a great choice for couples. We strive to create a comfortable and pleasant experience for all our guests. Please do visit again soon , we’ll be happy to welcome you back!...
good Hospitality and Comfort
Great stay! Clean rooms, good service, and a comfortable atmosphere. Definitely recommend. Decent hotel, rooms were nice and service was also good. Good for a weekend stay stay
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Tue Sep 23 19:42:20 IST 2025
Thank you so much for your kind words! We’re delighted to hear that you found our washroom clean and that you prefer staying with us. Your compliments mean a lot to our team. It’s wonderful to know you think our hotel is a great choice for couples. We strive to create a comfortable and pleasant experience for all our guests. Please do visit again soon , we’ll be happy to welcome you back!..
bad experience
The bedsheet was dirty and it had a bad smell, and the room was not cleaned either. not value for money
Room: Palm Twin Bed Ac
Hotel Nova Palm has replied on Wed Sep 24 10:17:30 IST 2025
Thank you for your feedback. I’m truly sorry you experienced issues this is below our standards. We’ve already scheduled urgent meeting to resolve both problems. I’d welcome the chance to ensure your next stay is flawless..
Terrible Stay
The service is very poor and the room service is also so poor this time i am not able to speak about their service at night the open door without asking guest with other key
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Tue Sep 23 23:39:41 IST 2025
Thank you for your feedback and sincere apologies for the issues. We’re addressing each concern with our teams immediately. We appreciate your insights and hope to welcome you back for a much-improved stay.
Terrible Stay
The room shown while booking as a last minute deal was not given and had to pay an extra 2270 for the night to the hotel. When I showed at reception what I booked he said you are correct,but the voucher I got from MakeMyTrip is for the deluxe room of rs 1258 only so how can I give the room booked - you need to complain to Make my trip - I had to literally beg him for the room and agree to pay extra 2270 to get the room
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Tue Sep 23 23:44:56 IST 2025
I want to extend my sincerest apologies for the disappointment and inconvenience you faced during your stay .we are reviewing our procedures to ensure this type of situation does not occur again, both with our front desk team and with our booking partners. Thank you for bringing this to our attention. We value your feedback greatly, and we hope to have another opportunity to serve you better in the future.
Definitely recommende
Clean room. Helpful staff. On-door service. No one bothers you. Great for unmarried couples as well!
Room: Palm Deluxe Room Ac
Hotel Nova Palm
hank you for choosing Hotel Nova Palm! We’re thrilled to know you had an excellent one‑day stay and appreciated our friendly, attentive staff. It’s wonderful to hear everything went smoothly and met your expectations. We look forward to welcoming you back on your next visit to Rajkot!.....
good
Service is good and also hotel is good to stay, only network is not working wel Service is good and also hotel is good to stay, only network is not working well
Room: Palm Deluxe Room Ac
Hotel Nova Palm
Thank you for your feedback. I’m truly sorry you experienced issues with the geyser and inconsistent restroom water—this is below our standards. We’ve already scheduled urgent maintenance to resolve both problems. I’d welcome the chance to ensure your next stay is flawless......
Good Stay
experience is most hotel room service good room is very good and freshnesh
Room: Palm Deluxe Room Ac
Hotel Nova Palm
Thank you for choosing Hotel Nova Palm! We’re thrilled to know you had an excellent one‑day stay and appreciated our friendly, attentive staff. It’s wonderful to hear everything went smoothly and met your expectations. We look forward to welcoming you back on your next visit to Rajkot!....
Excellent Stay
Stop
Room: Palm Deluxe Room Ac
Hotel Nova Palm
Thank you for choosing Hotel Nova Palm! We’re thrilled to know you had an excellent one‑day stay and appreciated our friendly, attentive staff. It’s wonderful to hear everything went smoothly and met your expectations. We look forward to welcoming you back on your next visit to Rajkot!.....
bathroom
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Room: Palm Deluxe Room Ac
Hotel Nova Palm
Thank you for your feedback. I’m truly sorry you experienced issues with the geyser and inconsistent restroom water—this is below our standards. We’ve already scheduled urgent maintenance to resolve both problems. I’d welcome the chance to ensure your next stay is flawless...
Nova hotel review
had high expectations from this hotel, but unfortunately, my experience was not up to the mark. The room was not properly cleaned upon arrival, and the amenities mentioned during booking were either missing or not functional. The staff was not very responsive to requests, and service was delayed multiple times. Additionally, the food quality in the restaurant was below average, and the hygiene standards seemed questionable. The Wi-Fi connectivity was also poor, making it hard to work or stream anything. Overall, it was not a comfortable or pleasant stay. I hope the management takes feedback seriously and improves the services for future guests. I had high expectations from this hotel, but unfortunately, my experience was not up to the mark. The room was not properly cleaned upon arrival, and the amenities mentioned during booking were either missing or not functional. The staff was not very responsive to requests, and service was delayed multiple times. Additionally, the food quality in the restaurant was below average, and the hygiene standards seemed questionable. The Wi-Fi connectivity was also poor, making it hard to work or stream anything. Overall, it was not a comfortable or pleasant stay. I hope the management takes feedback seriously and improves the services for future guests.
Room: Palm Deluxe Room Ac
Hotel Nova Palm
Thank you for your feedback and sincere apologies for the issues with cleanliness, amenities, service, food, hygiene, and Wi‑Fi. We’re addressing each concern with our teams immediately. We appreciate your insights and hope to welcome you back for a much-improved stay.
nice stay
staff was very cooperative. stay was good. food was very nice at the hotel. rooms were clean. overall it was a good e staff was very cooperative. stay was good. food was very nice at the hotel. rooms were clean. overall it was a good experience
Room: Palm Deluxe Room Ac
Hotel Nova Palm
Thank you for choosing Hotel Nova Palm! We’re thrilled to know you had an excellent one‑day stay and appreciated our friendly, attentive staff. It’s wonderful to hear everything went smoothly and met your expectations. We look forward to welcoming you back on your next visit to Rajkot!..
Great stay for a great pr
The place is very neat & clean. The staff is very friendly and co-operative. Service was quite good.
Room: Palm Twin Bed Ac
Hotel Nova Palm has replied on Wed Jun 18 08:41:24 IST 2025
Thank you so much for your kind words! We're glad to hear that you found the place neat and clean, and that our staff made you feel welcome. Your appreciation means a lot to us, and we look forward to serving you again soon!
Average Stay
The hotel was good but they didn't allow the food delivery guy to deliver the food up to the room, there was a weird smell in the room, the bathroom was okayish the service is bit slow they don't allow visitors for just 1 minute also like they had problem with everything.
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Wed May 14 16:01:45 IST 2025
Thank you for your feedback. We apologize for any inconvenience caused. Our policy prohibits food delivery to guest rooms for security reasons. We’ll also look into the smell you mentioned to ensure our rooms meet the highest standards. Regarding visitors, our guidelines are in place for safety, and we regret that we can’t make exceptions. We appreciate your understanding and hope to welcome you back in the future for a better experience.
Room needs to be clean
I have been couple of times in the hotel. The staffs and all are friendly and very helpful. But whenever I have been to rooms. Those are dirty you can to call them to clean up the room. Which takes extra time for you to get the room. It would have been better if rooms were cleaned before hand. During my recent visit for couples only 1 towel was kept. Washroom seat was dirty. And there is lot of dirt in the room. And when you enter it stinks
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Mon May 12 16:54:28 IST 2025
Thank you for your feedback and for being a returning guest. We're sorry to hear about the cleanliness issues you've faced. This is not the experience we want to provide. We’ll make sure to address the cleaning process and ensure rooms are ready and fresh before check-in. Your comments are important, and we will work on improving these areas.
Excellent Stay
Excellent
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Thu Apr 17 01:53:49 IST 2025
Thanks a lot for sharing your valuable feedback with us. We look forward to serving you better next time again.
Terrible Stay
The opened my room without my permission for some AC maintenance work.. The AC Personel Left his dirty foot prints on the bed to reach the AC..
Room: Palm Deluxe Room Ac
Hotel Nova Palm has replied on Mon May 12 16:56:40 IST 2025
We sincerely apologize for the intrusion and the unacceptable condition left by the AC personnel. This should not have happened, and we understand how frustrating it must have been. We'll address this with our team to ensure that such incidents do not occur again. Thank you for bringing it to our attention.
Vajdi
Rajkot
Mavdi
Nana Mava
In Khirasara
Yagnik Rd
Vada Rd
Jamnagar
Patrakar Colony
Ravalsar
Ajanta Society
Nani Khavdi
Jambudiya
Mahendranagar
Morbi
Kamdar Colony
Vajdi
Karanpara
Nana Mava
Sadar
Lohana Para
Mota Mava
Rajputpara
Sadar
Rajputpara
Madhapar
Karanpara
Rajputpara
Yagnik Rd
Rajputpara
Nana Mava
Arya Nagar
Rajkot
Lohana Para
Rajkot
Sadar
