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COUPLE
FAMILY
GROUP
SOLO
2.2
Average
23 User Reviews and 35 Ratings
Location2.4
Cleanliness2.5
Room2.8
Food2
Value for Money2.7
Hospitality3.2
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Guest Reviews
For couple
Rated 5.0 by Krishan Sharma . Couple Traveller . Jan 20, 2020
Very good for couple,
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Hotel O Aura Palace Deluxe has replied on Jan 22, 2020
Hey Krishan Sharma, it's always good to See our guest happy. Such feedback really helps us. Keep this love coming and we ensure that your next visit with us will be even more exciting than before. Have a wonderful day! Regards, Navneet Read more
Good stay
Rated 5.0 by sandeep singh . Couple Traveller . May 20, 2019
Nice stay good location, nice staff
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Hotel O Aura Palace Deluxe has replied on May 24, 2019
Thank you so very much. Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Read more
Excellent Stay
Rated 5.0 by Santosh Pandey . Feb 07, 2019
Good hotel.
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Nice experience
Rated 4.0 by Saiyed Quamer Raza . Couple Traveller . Nov 05, 2022
The people of the place were very much polite and cooperative. I will give 6 out of 5 for their behaviour.
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Average hotel
Rated 4.0 by shameer cp chinganampoyil . Couple Traveller . Dec 16, 2019
Total average, staff discipline average, reception average.
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Hotel O Aura Palace Deluxe has replied on Dec 19, 2019
Thank you for your appreciation, Shameer! We hope to give you a consistent service every time. Regards, Rahul Read more
Average Stay
Rated 3.0 by Hrishikesh jha . Family Traveller . Feb 06, 2023
L reached the aforementioned hotel around 23:15 hrs on 2nd feb. L was told there is water problem and l must change the hotel by contacting makemytrip (as l booked using this app) the receptionists were busy in consumption of alcohol and chicken and wasted my one hour. Lt was really pathetic of the management to not intimate me about the existing problem in providing accomodation even when l called earlier to confirm the facilities.
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Average Stay
Rated 3.0 by Rajesh Wanshnong . Couple Traveller . Jan 30, 2020
No free breakfast available in the hotel.
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Hotel O Aura Palace Deluxe has replied on Feb 03, 2020
Sorry for the hassle you faced, Rajesh! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Rachit! Read more
Location
Rated 3.0 by Arjun Krishna Vasisht . Couple Traveller . Dec 28, 2017
The street around the hotel is unclean, but in paharganj you can't expect more, The hotel is safe, the rooms are somewhat old and small not like in the pictures. The staff was kind and nice, The cutlery and food is to be avoided as it's unclean. But a good stay overall.
Hotel is very nice. All facilities are best ... Rooms are net and clean and large .. Location is good easy to find out .. All staff is cooperative and food is very tastey in hotel kitchen .. I. Come back again this hotel .. Market is near .. All things are
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Very bad experience
Rated 2.0 by Munendra Kumar . Family Traveller . Apr 25, 2022
Bed cover, blanket was not clean. Guestroom telephone was not available. TV wiring was open. Ac temperature adjust button was not working. My overall experience to this hotel was very bad.
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Terrible Stay
Rated 1.0 by Mahesh Vari . Oct 21, 2024
with spider jala, khatmal etc,. firstly hotel not given ac room as per booking and ask to he received booking from oyo and as per oyo - guest booking is non ac.
in this communication with mmt and oyo and hotel staffs i have wasted my more than 1 hour time.
shocking time at that, after confirmation by mmt to given extra cost to hotel, hotel staff dinay that now ac room is not available.......🤬. ok now when i agree to give me non ac because at that time no choice with customer. in side of situation is very horrible....
spider and khatmal inside the rooms and near bed.
water sillan in vertical diwar and back side of bed.
bathroom camod also check and sewage smel comes from them. water bucket and mag also very dirty (as per picture) so i have cancelled my bathing in same o aura places deluxe.
i have taken another hotel for 19th night without mmt booking and freshup and bathing done in another hotel. i am very much disappointed of this hotel. please look into this and thougt seriously 😳 thanks and regards.
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Terrible Stay
Rated 1.0 by Parthasarathy Venkatesan . Jul 30, 2024
It was a horrible stay ac did not work the bed was broken room was full dirty
it was a jail please close this hotel
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Location and hotel staff
Rated 1.0 by MD ALAM ANSARI Ansari . Family Traveller . Mar 16, 2023
Location was very horrible, that was not hotel, am very disappointed this area and that kind of hotel.
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Terrible Stay
Rated 1.0 by Rohit Kalia . Mar 08, 2023
Yes i got discount but they not give me good room bathroom condition very bad staff also irritable. No
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Terrible Stay
Rated 1.0 by Pramod Chayal . Feb 11, 2023
3rd class hotel.
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Terrible Stay
Rated 1.0 by Aaditya Kumar . Oct 05, 2022
My stay was terrible because hotel take extra money when i reach at hotel. They took rs. 1200 more from me and give some excuse like that their room rate are higher then shows on app. This is very inappropriate you have to take some seriously action about this issue. Just because i have believe on mmt that they resolve this issue that's why i write this review for you that you help customers like me thanks.
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Poor hotel
Rated 1.0 by KARTHIKEYAN DEVARAJ . Solo Traveller . Sep 01, 2022
I never even seen such a poor hotel
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Hotel O Aura Palace Deluxe has replied on Nov 03, 2022
Something like this should not have happened, karthikeyan devaraj! we are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, divya Read more
No respect
Rated 1.0 by Anant Kumar Singhal . Couple Traveller . Feb 20, 2020
Very bad staff and will not give room on time and talk very badly so bad experience
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Hotel O Aura Palace Deluxe has replied on Feb 22, 2020
Hi Anant, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Jamil! Read more
Worst ever!
Rated 1.0 by rahul sharma . Group Traveller . Sep 22, 2019
Room was not good, room service was not good, even we have to call 4-5 time to get water. Breakfast was not given as per management kitchen service is not available that time. Toilet, towel were not clean.
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Hotel O Aura Palace Deluxe has replied on Sep 27, 2019
Hi, Rahul! We're very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a... Read more
In breakfast they have nothing. They did not give anything. I had to give a full day payment for early check-in it was said a part of the basic fee will be charged. After check-in, they said that payment is not confirmed from MMT and they just argue.
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Hotel O Aura Palace Deluxe has replied on Sep 19, 2019
Apologies for the inconvenience caused, Piyush! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, ... Read more