Very disappointing experience. I booked the hotel because it was very near to my venue and it has very good reviews by customer. so I was sure there's nothing to worry as I am booking a very famous OYO franchise hotel. but the reality was totally different.....
when I reached there, they showed me 4 different rooms, each room with its own disadvantage... one didn't had working AC, one didn't had water supply in bathroom, two of them didn't had the jetspray in working condition... above all these no room has Working TV in it and most of the room didn't had the geyser in working condition for warm water..and None of them was clean or hygienic, there was bad smell of cigarettes in few rooms all over, no clean bedsheets or blanket was available..... Then I had requested them but they couldn't understand and said you can complaint anywhere you want but you wil have to live in one of the 4 rooms only...
Then I checked there was one more room, very clean and hygienic reserved for some couple for their personal task for which they charge 1800 rs for 3 hrs..
They weren't ready to allot me that room even if it wasn't booked and there was no one staying in that room...
After arguing for another half an hour or so, they finally accepted their cheating game and alloted me that room....even in that room, TV was not working, felt like the AC itself was counting it's last breaths and wanting to die soon, light was blinking constantly, also no geyser, jetspray not working properly and no mineral water was provided, and when asked for mineral water they charges extra money... I mean I can't understand why do they call it a HOTEL?? and why are they charging this much money for?? Just for some bed to sleep for?? Even all the other guest house has all these facilities that too at a cheaper rate... So can't call it a guest house either... very horrible experience
Please look into this issue... ask the receptionist or manager to provide basic facilities don't book this hotel, go to any "Dharm-shala" or "Guest-house", which will be way better than this.... Also the address given is wrong, please correct it. It's not near R city mall, it's a little far from it and behind the R city mall... I had to pay double the amount to Taxi driver for the wrong address . Also upload the real images I have uploaded, not the ones given by the Hotel on their opening ceremony...