The property has received mixed reviews from guests. While some appreciated the good service and staff, others complained about unprofessional behavior and extra charges. The rooms were a major concern for many guests, with some describing them as dull, dirty, and not as advertised. The lack of hot water, noisy AC, and poor bathroom facilities were also highlighted. However, some guests had a good experience with the property, praising the excellent services and cooperative staff. Overall, the property needs improvement in terms of room quality and customer service.