The property has faced significant complaints regarding cleanliness with many guests noting dirty rooms, unhygienic bathrooms, and stained bedding. Service issues were prevalent, with slow responses and staff being described as unhelpful or rude. Misleading information about complimentary breakfast, loud noise from nearby bars, and extra charges for upgrades also frustrated visitors. While some appreciated the decent food and friendly staff, overall experiences leaned towards dissatisfaction, especially in terms of hygiene and service quality.