I had the worst experience during my stay at this hotel. As soon as we arrived, the staff refused to honor our online booking and insisted that we cancel it. They kept pushing us to make a new offline booking instead and demanded extra charges on top of the original amount. It was extremely frustrating and unprofessional. The hotel clearly does not accept online bookings even though they are available, which feels like a complete scam. The staff were rude, spoke with a lot of attitude, and made us feel unwelcome from the very beginning. Their behavior was unacceptable and lacked basic hospitality. I strongly advise against staying at this property – save yourself the trouble and book somewhere else where guests are treated with respect.