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Bhetapara, Guwahati
64 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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This property is appreciated for its spacious rooms and cooperative staff, making it a pleasant stay. Guests like the clean environment and its good location near business centres. However, some concerns include inadequate food options and slow service, with issues in cleanliness in certain areas. A few guests mentioned maintenance problems and lack of proper amenities.
Good hotel but no restaurant
Hotel is quite good, staff is also good approachable location, but restaurant facility is not available, so problem for the continuous stay.
Room: Classic
Review
Everything was fine but after m
Room: Classic (2X)
Worst
Sabse ghatiya wahiyad staffs. They don’t have manner to talk
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Fri Oct 22 16:34:30 IST 2021
Hi, ajit! we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time regards, amelia
Good
Nice to stay here very good staff
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Fri Apr 16 07:39:34 IST 2021
Hey faisal shaheed, delighted by your feedback, it matters a lot to us. Hope to host you soon ) regards, sagar
Nice
Nice place for stay in guwahati
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Fri Mar 05 08:09:19 IST 2021
Thanks for such a lovely review and wonderful rating, anirban bbagawati! we will always strive to keep up with your expectations in future. Give us another chance to host you soon ) regards, rachit
Superb
The hotel is superb. N the staffs are also good
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Sat Aug 01 06:52:15 IST 2020
Hey, Imdad Hussain! Thanks for your kind words of appreciation. Give us another chance to delight you with our services soon) regards, Amit
Poor needs improvement in all areas
Needs improvement in all areas means all
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Tue Mar 03 23:09:21 IST 2020
Apologies for the inconvenience caused, Charushree! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, Jamil
Good
Value for money. Perfect stay.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Tue Dec 31 08:07:56 IST 2019
Appreciate your valuable comments, Sanjay das! Happy to know that your experience with us was pleasant. Thanks a lot for sharing your opinion and hope we will serve you even better whenever you stay next with us. Enjoy your day ahead) regards, Pravin
Terrible Stay
Worse stay ever, we got over booked, blankets were dirty with stains. It was winter the good part is some how they manage to give us extra blanket. The room look good and spacious.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Sun Dec 29 14:30:39 IST 2019
Hey Mevareen, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Rajendra!
Room
Moja it was beautiful and big enough
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Mon Oct 21 07:39:49 IST 2019
Glad to hear this, Sadhana m! We truly believe that you deserve the best of the services as our valued customers. Keep giving us opportunity and share you views in the future as well. Have a nice day! Regards, Swarna
Happy to stay in hotel
Happy to stay in hotel
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Fri Oct 11 21:02:31 IST 2019
Hi, Hasmat! You for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued customers like you. Regards, Rahul
Good couple friendly
Room was good Couple friendly Good staff behaviour
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Thu Oct 10 07:33:41 IST 2019
Thank you for rating us highly, Rahul das! Glad to know that services offered by us meet up your expectations and we'll endeavour to keep it up. Looking forward to your next visit with us and ensure you will cherish these lovely memories forever. Regards, Navneet
Location is good
For couple you can stay, but don't expect good food. The bathroom is ok. But overall I'll give 5 in 10 ratings.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Thu Sep 26 18:33:26 IST 2019
Hi, Sunny! Thank you for sharing this with me. We've cascaded the same to our concerned team and we'll try our best to keep up with your expectations. Have a great day! Regards, Vishal.
Poor Stay
Water tapes of the toilet were dirty and worn out and the breakfast they serve was not fresh.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Wed Sep 18 17:52:19 IST 2019
Apologies for the inconvenience caused, Gourav! We've marked a note for the experience you had with us and we'll put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Amit
Thanks
Nice place and nice hotel. Service was also good. And you will get everything near the hotel. Thank you
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Tue Aug 20 06:36:32 IST 2019
Thank you for sharing your seamless experience, mark Timung! We'll look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Amit
Best stay
It was a good stay in this hotel. The staff are very friendly and helpful
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Fri Aug 16 06:41:26 IST 2019
Hey Abbas Uddin, we shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Vishal
Terrible Stay
There were cockroaches all over the room
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Thu Aug 08 20:13:29 IST 2019
Sincere apologies, Priyanka! We understand that your experience was not upto the expectations. Do not worry, we re continuously working to improve our services to make sure your next stay is perfect. Regards, Rahul
Average hotel
Good hotel near to main road. Room was big. Line was very dirty, when I asked for changing the bedsheet they refused to do so. Hotel boys were very slow in service.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Mon Jul 22 14:20:38 IST 2019
We re so disappointed to hear such kind of experience, paul! Being a visitor, we do realise how it feels in such circumstances, however, we ve shared the feedback to our relevant team immediately to rectify the issue. Hope to serve you better in future. Regards, Jamil
Terrible Stay
Room was large but wash room was small and not comfortable at all. Geiser was not working and taps were too tight to turn them easily. There was no cleanliness.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Fri Jun 21 23:43:22 IST 2019
Hi, Ashok! We sincerely apologize for the trouble caused. We would like to thank you for sharing such an important feedback, we will surely work on this to ensure your next stay is amazing. Regards, Rahul.
Dirty and not customers choice service
familyCockroaches roams the rooms, bathroom always flooded while bathing, not well fitted commode. The service they can get a worse service trophy, customers are at their mercy. They serve at their timing despite request. Air conditioner broken.
Room: Classic (2X)
Hotel O SPRINGVILLA has replied on Mon Jun 17 23:22:36 IST 2019
Hi, Reita! We're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully controlled and eliminated to the maximum extent. Regards, Pravin
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