The property is located in a good location with friendly staff and value for money. However, guests have faced issues with cleanliness, such as dirty bedsheets, walls, and washrooms. Some guests have also reported poor service, including not providing breakfast, no hot water, and staff insisting on tips. On the positive side, the property has spacious rooms, good room service, and is near the railway station. Overall, the property has mixed reviews with some guests having a pleasant stay while others faced issues with cleanliness and service.