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Review Of Hotel O Surya0123401234

Udit Nagar, Rourkela | 8.7 km drive to Rourkela Airport (RRK)

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.2
    Average

    32 Ratings

    excellent
    9%
    very good
    6%
    average
    31%
    poor
    6%
    bad
    47%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 2
    • 1
    • 1
    • 4
    • 1
    • 1
    • 3
    • 1

    Rating Categories

    • Location2.5
    • Cleanliness2.1
    • Room2.7
    • Hospitality3.3
    • Value For Money3.1
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has a decent location near the railway station, which guests appreciate. However, the cleanliness of the rooms and bathrooms falls short, with many citing dirty conditions and a need for better upkeep. Guest feedback points to rude staff behavior and service issues, though some found the reception staff well-behaved. Overall, cleanliness and service are major concerns.

    1.0

    Very cheap quality hotel room not clean hotel staff behaviour roodh

    bulu b.couple

    Not clean room very cheap quality hotel. Demand extra monney. Staff behaviour very roodh

    Travel Month: Sep 2020

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Sat Sep 19 17:00:29 IST 2020

    Never meant to disappoint you, blu behera! we have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, james!

    1.0

    Service

    pritam p.business

    Service not good. Wash room was so dirty.

    Travel Month: Nov 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Sun Dec 01 12:29:53 IST 2019

    Hi Pritam, we're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work On your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Akanksha!

    3.0

    Average

    parnab m.group

    The location of the hotel is good. But the cleanliness of the room and hotel is average. There is no almirah in the room, which was a great problem.

    Travel Month: Oct 2019

    Room: SPOT ON

    Hotel O Surya has replied on Sun Nov 10 22:24:43 IST 2019

    Thank you for your valuable feedback, Parnab. We'll look forward to hosting you soon. Have a great day! Regards, Akanksha!

    3.0

    Average hotel for budget travellers

    biswajit n.business

    Compromised cleanliness, renovation required. Bathroom fittings need to be changed immediately. Lack of service staffs. Walkable distance from station. Well behaved reception person.

    Travel Month: Sep 2019

    Room: SPOT ON

    Hotel O Surya has replied on Mon Sep 30 16:57:18 IST 2019

    Hey Biswajit, we are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sagar

    1.0

    Very bad

    ram p.business

    Room are very small and dirty.

    Travel Month: Sep 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Thu Sep 26 18:39:11 IST 2019

    Sorry for the unpleasant experience you had with us, Parwesh! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be memorable one) regards, Jamil

    3.0

    Good room

    nishant r.business

    Good room, value for money. Are

    Travel Month: Aug 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Mon Sep 09 20:23:52 IST 2019

    Hi, Nishant! You for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working On continuous improvements and overall satisfaction of our valued customers like you. Regards, Rahul

    5.0

    Review

    sanjaya s.solo

    Hotel location near railway Station.

    Travel Month: Aug 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Sat Aug 31 07:08:32 IST 2019

    Thank you so much for the wonderful rating, Sanjaya Sahu! It gives us immense satisfaction when we See guests loved our services. Keep giving us the opportunity to host you and we'll put in our continuous efforts to retain this smile forever) regards, Rachit

    2.0

    Noise place, Hotel outside are dirty place, a market area

    amlan b.group

    Noise place, Hotel outside are dirty place, a market area

    Travel Month: Aug 2019

    Room: SPOT ON

    Hotel O Surya has replied on Mon Sep 02 19:41:52 IST 2019

    Hi, Amlan! Thanks for spending your time to write the review and we do apologize for the inconvenience caused. Your feedback will help me in handling future guests more diligently. Request you to treat this as an exception and we'll look forward to hosting you soon with delightful experience when you visit us next time. Have a nice day! Regards, Rachit

    3.0

    Hotel review

    abhay.group

    Just okay. The Hotel person should be responsible for cleaning up to the mark.

    Travel Month: Aug 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Wed Sep 04 18:43:36 IST 2019

    Hi, Abhay! We are extremely apologetic to know that your experience with us has not been a pleasant one and we would definitely work On your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal

    3.0

    Off course room service is fine but extra charges taken.

    subham s.solo

    The extra charge was taken in the hotel. Location is also well.

    Travel Month: Aug 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Mon Sep 02 19:41:53 IST 2019

    Hi, Subham! We profoundly apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regard, s Pravin

    1.0

    Hotel staff behaviours is very bad

    sambid p.solo

    Dirty room, bathroom not clean

    Travel Month: Aug 2019

    Room: SPOT ON

    Hotel O Surya has replied on Tue Sep 03 19:23:57 IST 2019

    Hi, Sambid! We're deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we're peculiar about and can't compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we'll be taking this up and fix it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Rahul.

    1.0

    Very poor

    ujjawal s.couple

    Unexpected welcome very poor reception service

    Travel Month: Aug 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Sat Aug 31 20:56:21 IST 2019

    Sorry for the discommode, Ujjawal! We understand that we were not able to live up to your expectations. Do not worry, we re continuously working to improve our services to make sure your next stay is pleasant with us. Regards,

    1.0

    Toilet

    harischandra m.loyalty-iconfamily

    Waste water from wash basin was flowing on your foots to the drainage area, worst ever toilet I have seen in my life. Never recommend such hotels to MMT customers. Price does not matter, if I would have known that toilet standard is below basic level, I would have opted for some other good hotels, because its name was also there with MMT(along with oyo) I thought it will be atleast of a basic quality.

    Travel Month: Jul 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Tue Jul 16 22:44:04 IST 2019

    Sorry for the discommode, Harischandra! Thanks for notifying us and we'll surely work towards better guest experience in the future. Regards, Swarna.

    1.0

    Terrible

    alokprakash k.solo

    Don't stay here. Room dirty. Staff is not good.

    Travel Month: Jul 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Mon Jul 22 14:27:23 IST 2019

    We re so disappointed to hear such kind of experience, Alokprakash! Being a visitor, we do realize how team it feels in such circumstances, however, we ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future. Regards, Navneet

    3.0

    Happy to stay in the Hotel

    jhasketan p.couple

    Good to stay. Supporting Hotel staff

    Travel Month: Jun 2019

    Room: SPOT ON NON-AC

    Hotel O Surya has replied on Tue Jun 25 17:51:21 IST 2019

    Thanks for your valuable time to write the review, Jhasketan. As per the feedback, it seems that you a rent fully satisfied with the services and we're extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Vishal.

    3.0

    Bad experience

    satya s.solo

    Not clean, floor looks shabby. Toilet not good

    Travel Month: Jun 2019

    Room: SPOT ON

    Hotel O Surya has replied on Sat Jun 22 22:43:42 IST 2019

    We truly regret the inconvenience caused. Thanks for sharing your valuable feedback. This will surely help us in working towards a better guest experience in the future. Wish you a wonderful day ahead. Regards,

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