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Review Of Hotel Om Palace

Varsoli, Lonavala

    User Rating & Reviews

    • everyone
    • women
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    367 Ratings, 230 Reviews

    excellent
    29%
    very good
    30%
    average
    21%
    poor
    10%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 1
    • 4
    • 1
    • 1
    • 4
    • 5
    • 5
    • 5

    Rating Categories

    • Location3.4
    • Cleanliness3.5
    • Room3.7
    • Value For Money3.5
    • Food3.2
    • Security4.0
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property is appreciated for its convenient location near the toll plaza and accessibility to tourist spots. Guests found the rooms spacious and clean, with some mentioning helpful and cooperative staff. However, there are recurring issues about maintenance, noise from the highway, and the lack of in-house dining options, as well as extra charges on food deliveries.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    Facilities was terrible

    Travel Month: Jul 2025

    Room: Deluxe Non AC Room

    5.0

    Excellent Room were cleaned

    paritosh p.family with 1 kid

    Hotel was good and clean satisfied with staff .. i was with my family and 2 yr daughter . Hotel was comfortable

    Travel Month: Jun 2025

    Room: Deluxe AC Room

    1.0

    Terrible Stay

    ashutosh p.

    It was good experience loaction is good near highway, room was clean

    Travel Month: Jan 2025

    Room: Deluxe Non AC Room

    3.0

    Average Stay

    vinayak m.

    Rooms are not properly maintained, wifi not properly working.

    Travel Month: Jan 2025

    Room: Deluxe Non AC Room

    4.0

    Good Stay

    beas m.

    Overall good place for one night stay at a affordable rate. Though lightning and cleanliness can be improved

    Travel Month: Nov 2024

    Room: Deluxe Non AC Room

    4.0

    Good Stay

    c v.family

    This is very close to the toll gate. For one night stay it's okay. Looks like they don't have any restaurant of their own and gets food from below from a sea food restaurant. It's a 2 star property

    Travel Month: Sep 2024

    Room: Deluxe Non AC Room

    • user photos
    5.0

    Perfect place to stay with family and friends.

    vijayan r.loyalty-iconfamily

    It was good and comforting. Location was perfect and easily approachable. The ambience of the location is also excellent.

    Travel Month: Sep 2024

    Room: Deluxe Non AC Room

    2.0

    bad customer service

    charlotte m.couple

    The room was average at best, the lights wouldn’t turn off without us turning all the electric off so we had no fan or charging available at night. The people opposite us were being super loud and we couldn’t sleep, when I asked for a refund for the second night (we hadn’t had yet) I was told it wasn’t possible even though it wasn’t check out time yet. Was also told that you have to expect the public in a budget hotel but just because it’s budget doesn’t mean you shouldn’t be able to sleep. That’s a bad policy and not good customer service I wouldn’t stay again.

    Travel Month: Aug 2024

    Room: Deluxe Non AC Room

    3.0

    Average Stay

    monal c.couple

    Room cleaning nah i tha auro na hi samaysar hota hai auro subhah ko hi garam pani aata hai 7 se 8 ke bich bad me nah i aata hai. Very bad experience

    Travel Month: Aug 2024 (5-Night Stay)

    Room: Deluxe AC Room

    5.0

    Excellent Stay

    snehal a.couple

    Excellent experience. You should definitely try this. You also book your trip with make my trip. It's helpful for you.

    Travel Month: Jul 2024

    Room: Deluxe AC Room

    1.0

    Very poor hotel.

    sameer g.family

    1. Hotel is situated at toll plaza so very noisy 24 hours. 2. Very bad room condition. Moisture on walls, paint is peeling off and bad smell of moisture in room all 24 hours even after room spray. 3. Room size 12 ft x 10 ft which is smaller than showing on mmt. 4. Bathroom size 7 ft x 5 ft which is very small. 5. Bathroom tap leaking and not repaired after dozen complaints, so bathroom floor is all time wet and slippery. 6. Bathroom door cant lock. What is more horrible than this? 7. Dump yard and waste recycling plant of govt is situated just in front of hotel. 8. Ceiling light is coming out in room. 9. Road traffic noise all time in room. Even in night also, so you can't sleep whole night. 10. Voice of neighbouring room is coming in your bathroom from neighborhood bathroom so clearly that you can listen the neighbors talk very properly. 11. There is no in-house food facility. So you need to order food from outside. But the hotel staff take the delivery of food at reception and pays the delivery boy. Then the hotel adds 15% service charges in the bill and hand over you the food with this extra cost.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Deluxe AC Room

    1.0

    For stay

    vivek m.business

    Not good for a stay because not cleaning properly and not well maintained. Even drinking water is not available. Breakfast is too poor.

    Travel Month: Jul 2024

    Room: Deluxe AC Room

    4.0

    Stay at lonavala

    poorva h.couple

    Hotel was clean and well maintained and the staff was also so cooperative, if someone is planning for the stay near lonovala it’s perfect and near as well

    Travel Month: Jun 2024

    Room: Deluxe Non AC Room

    • user photos
    4.0

    Good Stay

    sushil s.family

    Good hotel, clean room, cooperative staff, fast service, Hotel in near toll plaza, on main highway, good food, all is best

    Travel Month: Jun 2024

    Room: Deluxe Non AC Room

    5.0

    Excellent Experience

    rameshwar j.solo

    The experience was astonishing. Felt like a paradise in heaven. The vibe is so kirak. Lonavla ko aaye toh yaha rehna miya.

    Travel Month: Jun 2024

    Room: Deluxe Non AC Room

    • user photos
    • user photos
    • user photos
    5.0

    Best stay at lonavala

    mayuri.couple

    All was too good. A comfortable stay near to the market. Room was clean and staff was also very helpful

    Travel Month: May 2024

    Room: Deluxe Non AC Room

    2.0

    Room is not well maintain

    nilay m.family

    Bathroom is not good and room condition is also average and toilet tub is also in bad condition and hot water is also not provided timely

    Travel Month: May 2024

    Room: Deluxe AC Room

    4.0

    Review from family stay.

    hardik s.family

    Good experience. Perfect for a night stay. Staff is good. They don't have in-house good facility available. They charge 15% extra on ordering food from outside. Room size is fine. Location: 4 km far from loanavala city centre.

    Travel Month: May 2024

    Room: Deluxe AC Room

    4.0

    Budget friendly

    akshay.couple

    Room was great budget friendly. Staff is very supportive and location is also good and near to almost all the points in lonavla

    Travel Month: Nov 2023

    Room: Deluxe Non AC Room

    5.0

    Goo

    amey n.couple

    It was nice place and the staff was helpful. We had no problem staying here at all. I would recommend this place

    Travel Month: Feb 2024

    Room: Deluxe Non AC Room

    Hotel Om Palace has replied on Sat Feb 10 12:49:58 IST 2024

    Dear Sir/Mam, Thanks For review our hotel we always try to give a best service and facilities.

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