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Grant Road, Mumbai | 2.4 km drive to Mumbai Chowpatty Beach
613 Ratings, 285 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property has a mixed reputation, with guests appreciating the convenient location near major transport hubs but feeling let down by cleanliness and service. While some enjoyed spacious rooms and friendly staff, many complained about poor hygiene, bad odors, and inadequate breakfast options. Several reviews highlighted rude receptionist behavior and unprofessional staff, leading to a generally disappointing experience.
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Terrible Stay
too worst lots of fake people and worker also nonsense receptionist literally just a disgusting and most importantly owner also bloody nonsense i request to don't go in this hotel or booking..
Room: Deluxe Room
Hotel Orient Palace has replied on Sat Sep 13 20:22:05 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, We're deeply sorry that your experience with us was extremely disappointing. We apologize for any inconvenience, unprofessional behavior, or poor service you encountered during your stay. We take your feedback seriously and will investigate the concerns you've raised about our staff and management. We'll work to improve our service standards and ensure that our guests receive the respect and hospitality they deserve. Thank you for sharing your feedback. We hope to have the opportunity to serve you better in the future. Regards, Ashlesha.
Excellent Stay
"My recent stay at The Orient Palace was truly unforgettable! The hotel's opulent decor and impeccable service transported me to a world of luxury. The rooms were spacious and elegantly appointed, with all the modern amenities I needed. The staff were attentive, friendly, and anticipatory, making sure my every need was met. The hotel's location was perfect for exploring the city, and the in-house dining options were fantastic. Overall, I'd highly recommend The Orient Palace to anyone seeking a regal experience. Five stars isn't enough – it's a must-visit destination! 😊👑 5/5 stars!"
Room: Superior Room
Hotel Orient Palace has replied on Fri Aug 08 20:38:45 IST 2025
Greetings from Hotel Orient Palace ! Dear Guest, We're absolutely thrilled that your stay at The Orient Palace was truly unforgettable! Thank you for your glowing review, highlighting our opulent decor, impeccable service, and elegant rooms. We're delighted that our staff were able to anticipate and meet your every need. We're also glad you enjoyed the location and our in-house dining options. Your kind words mean the world to us, and we can't wait to welcome you again for another regal experience! Regards, Ashlesha.
Poor Stay
location is ok food is average amenities is terrible no superior room available wifi is not working services are bad really disappointed
Room: Superior Room
Hotel Orient Palace has replied on Tue Aug 19 21:42:56 IST 2025
Greetings from Hotel Orient Palace ! Dear Guest, Sorry to hear that our hotel didn't meet your expectations. We'll look into improving our amenities, ensuring superior room availability, and fixing WiFi issues. We'll also work on enhancing our services. Your feedback helps us identify areas for improvement. We hope you can give us another chance in the future. Regards, Ashlesha.
Poor Stay
I paid for superior room and I was given delux room no 129 uncomfortable and very suffocating no hygiene no cleanliness in breakfast there was only bread and dal in veg very bad experience in this hotel paid before and very disappointed
Room: Superior Room
Hotel Orient Palace has replied on Tue Aug 19 21:49:55 IST 2025
Greetings from Hotel Orient Palace ! Dear Guest, We're extremely sorry for the disappointing experience. We apologize for the room mix-up (Superior vs Deluxe) and the uncomfortable conditions. We'll investigate the cleanliness and hygiene issues at breakfast. We'll also review our menu options. We understand your disappointment, especially since you've stayed with us before. We hope to make it right and welcome you back when you're ready. Regards, Ashlesha..
Terrible Stay
This is a very bad hotel, it is an orient place, we cannot stay there with family like a smelly hotel
Room: Deluxe Room
Hotel Orient Palace has replied on Wed Jul 16 13:51:21 IST 2025
Dear Guest, We apologize for the unpleasant experience at our hotel. We'll investigate the issues you mentioned, including odor concerns, and work on improving our facilities and services. We appreciate your feedback and hope to serve you better in the future. Regards, Ashlesha.
Average Stay
There was a very foul smell in the room. There was also water leakage in the room due to the rain.
Room: Deluxe Room
Hotel Orient Palace has replied on Wed Jul 16 14:01:48 IST 2025
Dear Guest, We apologize for the unpleasant experience in your room, including the foul smell and water leakage during the rain. We'll investigate and address these issues to ensure our rooms meet our standards. Thank you for sharing your feedback. Regards, Ashlesha.
Almost Good
Room is Good.But Fan Makes Lots Noise.. Staff is Good.BREAKFAST Meal is Not Good .
Room: Deluxe Room
Hotel Orient Palace has replied on Thu Jun 19 20:22:23 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we appreciate your feedback. We strive to enhance our services, and your comments will help us improve. We hope to welcome you again for a better experience.
Good Stay
Hotel was pretty good with big room Hotel staff were friendly Room and washroom was nice and clean One bad thing in thr breakfast It was not good
Room: Superior Room
Hotel Orient Palace has replied on Tue Jun 17 19:43:43 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we appreciate your feedback. We strive to enhance our services, and your comments will help us improve. We hope to welcome you again for a better experience.
Average Stay
Water bottle not free. Room Cleaning is ok not so good. Bathroom is too small
Room: Deluxe Room
Hotel Orient Palace has replied on Tue Jun 17 19:43:55 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to know that your experience about cleanliness is not good at all. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future.
Terrible Stay
People were so rudd Bathroom was smelling like heal Bed were dirty Old sofa full of cockroaches Cockroches at breakfast time And whole area were smelling very bad
Room: Superior Room
Hotel Orient Palace has replied on Sun Jul 20 13:44:27 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to hear that your stay did not meet your expectations. Your feedback is valuable, and we will work on improving our services. We hope to have the opportunity to provide you with a better experience in the future
Excellent Stay
Good hotel staff and very very good family hotel and high facility and room services are best good location in Mumbai room clean and clear
Room: Deluxe Room
Hotel Orient Palace has replied on Fri May 30 18:57:19 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we appreciate your feedback. We strive to enhance our services, and your comments will help us improve. We hope to welcome you again for a better experience.
Worst hotel to stay no cleanness at all room leakage dirty washroom worst .
No cleanness no hygine all room dirty smell dirty washroom worst hotel pls request to remove this hotel from your list
Room: Deluxe Room
Hotel Orient Palace has replied on Mon Jun 02 23:02:03 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to know that your experience about cleanliness is not good at all. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future.
no veg breakfast
they not offered veg breakfast .no geaser working.terrible staff behavior. please improve it.less space in room
Room: Deluxe Room
Hotel Orient Palace has replied on Mon May 26 20:36:14 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future.
Average Stay
Facilities is good but room is not clean and washroom also not good, but morning breakfast is awesome and I enjoyed alot, and google map location is perfect for going any where and for coming back, location is useful
Room: Deluxe Room
Hotel Orient Palace has replied on Tue May 20 20:10:00 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future
Terrible Stay
Yes
Room: Superior Room
Hotel Orient Palace has replied on Sat May 17 13:51:57 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future
Terrible Stay
Hotel not comfortable to stay. Behaviour not good. My door not open & lock and stuck 1 Hour outside room.
Room: Deluxe Room
Hotel Orient Palace has replied on Sat May 03 15:23:09 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future
Terrible Stay
i went out of the room, and my belongings were disturbed and destroyed
Room: Superior Room
Hotel Orient Palace has replied on Sun Apr 27 13:30:28 IST 2025
Greetings from Hotel Orient Palace! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future.
Terrible Stay
we stayed in the wrong hotel please don't stay here🙏🏻
Room: Superior Room
Hotel Orient Palace has replied on Sat Apr 12 13:04:14 IST 2025
Greetings from Hotel Orient Palace! Dear Molik Bakliwal, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future.
Terrible Stay
Extremely small room while it was claimed as Deluxe room in make my trip. Room was smelling badly. The surroundings look like a place of non sense with dark corridors. Please don't go with family in this hotel. Only good thing is the location, just 3 mins from Mumbai central and 15 mins from CSTM
Room: Deluxe Room
Hotel Orient Palace has replied on Sat Apr 19 14:19:37 IST 2025
Greetings from Hotel Orient Palace! Dear Chiranjit , we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services. We hope to have the opportunity to serve you better in the future.
Orient hotel at Grant roa
rooms are smelly, old poor maintained. but basic amenities are present. fridge, gyser, AC, cupboard with hangers present
Room: Deluxe Room
Hotel Orient Palace has replied on Thu Mar 27 10:27:08 IST 2025
Greetings from Hotel Orient Palace! Dear CANDIDA, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
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