The property is located in a convenient location with easy access to good restaurants and markets. The room service is prompt and the food is homely and tasty. The staff behavior is friendly and helpful. However, some guests have complained about the cleanliness of the rooms and bathrooms, with issues like stinky and dirty rooms, cockroaches in the bathroom, and lack of ventilation. Some guests have also faced issues with room amenities like AC, hot water kettle, and sink light not working. The reception staff has been reported to ask for extra GST charges and delay in providing GST invoices.