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Review Of Hotel Palace Residency

Dharavi, Mumbai | 2.3 km drive to Sion Fort

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    137 Ratings, 62 Reviews

    excellent
    12%
    very good
    24%
    average
    28%
    poor
    18%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 5
    • 2
    • 3
    • 2
    • 5
    • 4
    • 4
    • 4

    Rating Categories

    • Location1.9
    • Cleanliness3.0
    • Value For Money1.9
    • Food1.9
    • Facilities1.4
    • Child Friendliness2.6
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the cooperative staff and prompt service at this property. Many mention the good food quality, reasonable prices, and spacious rooms as highlights. The location offers easy access to transportation. However, cleanliness and maintenance issues, such as dirty rooms and broken amenities, are common complaints that affect overall comfort. Overall, it’s a mixed experience for guests.

    Sort by:

    Positive first
    4.0

    Good Stay

    pallavi r.family

    The rooms were quite small but that's what is expected from Mumbai. The hotel restaurant food was really very good . Lacked little hygiene and cleaning practice. Rest best to stay as rooms are mostly in ground floor.

    Travel Month: Oct 2025

    Room: Deluxe Quadruple Room

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    2.0

    Poor Stay

    pratik.family with 4 kids

    Breakfast is Limited

    Travel Month: Oct 2025

    Room: Deluxe Double Room

    5.0

    Best For business traveller

    akshay k.business

    Mr hasan Provide the best hospitality as per price hotel is excellent best part is there food price and taste is best

    Travel Month: Oct 2025

    Room: Deluxe Double Room

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    4.0

    Good Stay

    vyankatesh s.solo

    Stay is excellent.staff is helpful and attentive

    Travel Month: Sep 2025

    Room: Deluxe Double Room

    3.0

    Average Stay

    shailesh.

    Cons : Geezer not working, AC remote was not available, poor facility from office boy and clerk who verified during check in. TV not working No soap to wash body Did not give Breakfast No phone extension to call office boy Pros : Good spacious room Good working Ac Amazing mattress and Bed Internal layout of room was very good Good privacy.

    Travel Month: Jun 2025

    Room: Deluxe Double Room

    4.0

    cleaning issues

    venkateswarlu g.family

    good but it's not clean. Everything inside is as expected except cleanliness. Food and all is fine.

    Travel Month: Apr 2025

    Room: Deluxe Double Room

    4.0

    good

    harjot s.family

    My experience was good in this hotel. I find this hotel usa embassy is also near.

    Travel Month: Mar 2025

    Room: Deluxe Double Room

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    4.0

    Good Stay

    arif k.

    Staying is good

    Travel Month: Mar 2025

    Room: Deluxe Double Room

    2.0

    Poor Stay

    santosh p.family

    Room was untidy, and location is terrible. Kitchen is not well maintained. Hotel in slum area is not good for family.

    Travel Month: Dec 2024

    Room: Deluxe Double Room

    2.0

    Not recommended

    laxman m.family

    The room was not clean, the bed sheets were dirty. I would not recommend anyone to stay here, better such other hotels.

    Travel Month: Dec 2024

    Room: Deluxe Double Room

    4.0

    Good Stay

    pranoy g.

    A good place to stay for a night. It is 7km away from airport and just 500m from kurla west. Location wise, its great. The room is okay. It is a bit small. We were 3 people and staying a nitght was a bit difficult for 3. Rooms are good for 2 people. Ac, fan, tv, geyser work fine. There were mosquitoes, but we were provided two allout machines. So that's sorted. There was one cockroach in the bathroom though. ! various types of food is available. Staff behaviour is also good.

    Travel Month: Nov 2024

    Room: Deluxe Double Room

    4.0

    Good Stay

    tincy j.

    Me and my siblings took a ac delux room in hotel palace residence mumbai, we are really happy from the initial customer service to the entire fecilities provided from there, the highlight is the calm environment and cleanliness. We are happy to suggest this to everyone. Thank you

    Travel Month: Oct 2024

    Room: Deluxe Double Room

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    4.0

    Mumbai visit

    preet s.family

    Location was on highway and access to all sort of transportation and other requirements. Food quality was good and hygienic. Rooms were clean and well maintained. Hotel staff cooperative and well behaved.

    Travel Month: Oct 2024

    Room: Deluxe Double Room

    1.0

    not worth hotel

    ansh p.group

    The hotel is in very poor area and also the conditions of the room is also no clean and good and staff is not behaving properly

    Travel Month: Aug 2024

    Room: Deluxe Quadruple Room

    2.0

    Not recommended for hygienic people and kid

    adarsh d.loyalty-iconfamily

    Rooms are not cleaned as per the standard of any average hotel. Cockroaches were running around and beds were a little stinky. We used our own bedsheets to sleep. Cigarette smell at all over lobby. Won't recommend to stay with kids. Not good for people who has allergy with dust. Staff is good but the overall comfort was never seen.

    Travel Month: Aug 2024

    Room: Deluxe Double Room

    4.0

    Good Stay

    mohd z.business

    The average hotel typically garners a rating of around 3 to 4 stars. This indicates that while the hotel offers a satisfactory level of service, cleanliness, and amenities, it may not provide the luxurious experiences found in higher-rated establishments. Guests at an average hotel can expect a comfortable stay with essential facilities such as clean rooms, basic toiletries, and reliable customer service. The ambiance is usually pleasant, though not extravagant, catering to travelers seeking good value for money. Occasional issues or areas for improvement might be noted in guest reviews, such as slower service during peak times or limited dining options, but overall, the experience remains positive and meets the basic expectations of most travelers.

    Travel Month: Jul 2024 (5-Night Stay)

    Room: Deluxe Double Room

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    3.0

    Not recommended, the hotel need cleanliness

    sumit s.solo

    Check in is fast but room is not clean, room have insect inside, stains and hair all over the room. The food served is also tastes bad.

    Travel Month: Jun 2024

    Room: Deluxe Double Room

    1.0

    Cheap hotel

    mohammed a.family

    Very bad experiences there was power cut, ac was not working, also there was water shutdown in every morning i want compensation.

    Travel Month: May 2024 (3-Night Stay)

    Room: Deluxe Double Room

    1.0

    Highly disappointed

    virta p.loyalty-iconfamily

    The stay was very bad the staff was rude. There were just cockroaches all around. The toilet seat was broken, the tap was rusty was was not fixed properly the cleaner on calling 5 times then came to give room service. There was no telephone in the room to call the room service. It was a terrible stay

    Travel Month: May 2024 (4-Night Stay)

    Room: Deluxe Double Room

    3.0

    Overall average experience.

    debjit m.business

    The hotel room is no clean. And at first there was really bad smell inside the room. There are dust all over the furnitures. Bedding set is clean. Room service and foods are really well. And the location of the hotel is really perfect.

    Travel Month: Apr 2024

    Room: Deluxe Double Room

    • user photos

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