The property is located in the center of the city, making it easily accessible to various places like Lal Chowk Market and Dal Lake. The staff is friendly and helpful, with the front desk person Asif being particularly helpful. The food is good, but some guests found it to be expensive. However, the breakfast options are limited. The rooms are spacious, but some guests found them uncomfortable due to the lack of proper ventilation in the bathrooms. The housekeeping staff is not very efficient, and some guests had to follow up for room services. Overall, the property has received mixed reviews, with some guests having a good experience while others had a bad one.