The hotel management is completely chaotic. They had no idea what to do about my booking. The ones were at the reception desk could not figure out what the have to do for half an hour. They said that upper management would know what to do. But they didn't have their number either, which is truly pathetic. Then they asked me to call their boss, who was eventually picked my call after 5th attempt. Coming to the rooms, so dark and dirty. No lights in the bathroom. The waiting room of railway station are cleaner than this. Also i believe they switched off the ac in the late evening, for which i am paying double the amount.