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You are booking hotel for more than 30 days
Hill Cart Road, Darjeeling | 1.6 km drive to Darjeeling Mall Road
9 Ratings
Poor Stay
Room service very poor there are only one care taker who provide all services. The room was very small for price.
Room: Standard Cozy Room
Hotel Pearl Retreat has replied on Sat Nov 16 16:40:49 IST 2024
I realize this is disappointing, and I deeply regret any inconvenience caused. We are working diligently to ensure the issue never reoccurs. I appreciate your understanding and patience as we resolve this matter. we replaced with new management and supportive staff they are very professional and polite with our Guests please give us one opportunity to serve you better. HOTEL PEARL RETREAT
Terrible Stay
1. Washroom was smelling so badly, I have to buy phynile to clean the washroom. 2. Towel was smelling badly. I need to buy towel from outside. 3. The cost doesn't match as per the service.
Room: Standard Cozy Room
Hotel Pearl Retreat has replied on Sat Nov 16 16:45:44 IST 2024
I realize this is disappointing, and I deeply regret any inconvenience caused. We are working diligently to ensure the issue never reoccurs. I appreciate your understanding and patience as we resolve this matter. we replaced with new management and supportive staff they are very professional and polite with our Guests please give us one opportunity to serve you better. HOTEL PEARL RETREAT
Terrible Stay
Pathetic stay. Short bad. No doormats. No mirror. No geyser. No cleaning. Short and smell room. Short bad. Short bed. Poor stay experience. Please remove this hotel in your list. 0 marks. No restrurant
Room: Standard Cozy Room
Hotel Pearl Retreat has replied on Sat Nov 16 16:47:03 IST 2024
I realize this is disappointing, and I deeply regret any inconvenience caused. We are working diligently to ensure the issue never reoccurs. I appreciate your understanding and patience as we resolve this matter. we replaced with new management and supportive staff they are very professional and polite with our Guests please give us one opportunity to serve you better. HOTEL PEARL RETREAT
Average Stay
Hotel location is too good. Hotel is constructed new that's way all the facilities of basic requirements not provided. Staff behaviour also too good.
Room: Standard Cozy Room
Hotel Pearl Retreat has replied on Sat Nov 16 17:06:05 IST 2024
"Thank you for your appreciation"We appreciate your feedback and are delighted to know you enjoyed our service.we solve all issues you have faced we added all required facilities. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hotel Pearl Retreat by friends Group of Hotels Darjeeling.
Average Stay
Staff are well-behaved, but we facing some minor issues in the hotel. Location not good. Food service good
Room: Standard Cozy Room
Hotel Pearl Retreat has replied on Sat Nov 16 16:58:34 IST 2024
"Thank you for your appreciation"We appreciate your feedback and are delighted to know you enjoyed our service.we solve the issue you have faced. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hotel Pearl Retreat by friends Group of Hotels Darjeeling.
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