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Review Of Hotel Pearl Retreat0123401234

Hill Cart Road, Darjeeling | 1.6 km drive to Darjeeling Mall Road

    User Rating & Reviews

    • everyone
    • family
    • couple
    3.1
    Good

    9 Ratings

    excellent
    22%
    very good
    22%
    average
    22%
    poor
    11%
    bad
    22%
    2.0

    Poor Stay

    dhananjay r.

    Room service very poor there are only one care taker who provide all services. The room was very small for price.

    Travel Month: May 2024

    Room: Standard Cozy Room

    Hotel Pearl Retreat has replied on Sat Nov 16 16:40:49 IST 2024

    I realize this is disappointing, and I deeply regret any inconvenience caused. We are working diligently to ensure the issue never reoccurs. I appreciate your understanding and patience as we resolve this matter. we replaced with new management and supportive staff they are very professional and polite with our Guests please give us one opportunity to serve you better. HOTEL PEARL RETREAT

    1.0

    Terrible Stay

    jimmy d.

    1. Washroom was smelling so badly, I have to buy phynile to clean the washroom. 2. Towel was smelling badly. I need to buy towel from outside. 3. The cost doesn't match as per the service.

    Travel Month: May 2024 (3-Night Stay)

    Room: Standard Cozy Room

    Hotel Pearl Retreat has replied on Sat Nov 16 16:45:44 IST 2024

    I realize this is disappointing, and I deeply regret any inconvenience caused. We are working diligently to ensure the issue never reoccurs. I appreciate your understanding and patience as we resolve this matter. we replaced with new management and supportive staff they are very professional and polite with our Guests please give us one opportunity to serve you better. HOTEL PEARL RETREAT

    1.0

    Terrible Stay

    gendan.

    Pathetic stay. Short bad. No doormats. No mirror. No geyser. No cleaning. Short and smell room. Short bad. Short bed. Poor stay experience. Please remove this hotel in your list. 0 marks. No restrurant

    Travel Month: May 2024

    Room: Standard Cozy Room

    Hotel Pearl Retreat has replied on Sat Nov 16 16:47:03 IST 2024

    I realize this is disappointing, and I deeply regret any inconvenience caused. We are working diligently to ensure the issue never reoccurs. I appreciate your understanding and patience as we resolve this matter. we replaced with new management and supportive staff they are very professional and polite with our Guests please give us one opportunity to serve you better. HOTEL PEARL RETREAT

    3.0

    Average Stay

    pravas s.

    Hotel location is too good. Hotel is constructed new that's way all the facilities of basic requirements not provided. Staff behaviour also too good.

    Travel Month: Mar 2024

    Room: Standard Cozy Room

    Hotel Pearl Retreat has replied on Sat Nov 16 17:06:05 IST 2024

    "Thank you for your appreciation"We appreciate your feedback and are delighted to know you enjoyed our service.we solve all issues you have faced we added all required facilities. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hotel Pearl Retreat by friends Group of Hotels Darjeeling.

    3.0

    Average Stay

    shant k.family

    Staff are well-behaved, but we facing some minor issues in the hotel. Location not good. Food service good

    Travel Month: Mar 2024

    Room: Standard Cozy Room

    Hotel Pearl Retreat has replied on Sat Nov 16 16:58:34 IST 2024

    "Thank you for your appreciation"We appreciate your feedback and are delighted to know you enjoyed our service.we solve the issue you have faced. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hotel Pearl Retreat by friends Group of Hotels Darjeeling.

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