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Review Of Hotel Pine Borough

Police Bazar, Shillong | About a minute walk to Shillong Bus Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    94 Ratings, 41 Reviews

    excellent
    21%
    very good
    36%
    average
    20%
    poor
    9%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 5
    • 1
    • 3
    • 2
    • 3
    • 1
    • 3
    • 4

    Rating Categories

    • Location3.3
    • Cleanliness3.3
    • Room3.6
    • Value For Money2.7
    • Food3.7
    • Facilities3.2
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    Review Summary

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    Guests appreciate the friendly staff and the property's excellent location near Police Bazar. However, many reviews mention issues with cleanliness, maintenance, and delays in service. Complaints about non-functioning amenities like AC and hot water, along with poor food quality, are recurrent. Some guests enjoyed spacious rooms, while others found them small and inadequately ventilated.

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    Positive first
    3.0

    Average Stay

    lumi y.group

    i stayed for 2 days and paid 6600 and what i found is that the hotel is not hygeine upto the expectation

    Travel Month: Oct 2025

    Room: Deluxe AC

    Hotel Pine Borough has replied on Wed Oct 29 15:46:27 IST 2025

    We keep hygiene and cleanliness as our top priority. But somehow we have disappointed you. We apologise for the inconvenience caused to you. Hope to serve you yet again.

    1.0

    Terrible Stay

    soumita g.family with 2 kids

    very very bad experience.. geyser not working.. we call them several times to solve the problem.. but they didn't solve it.. also the behavior of the staff was very bad... poor stay at this price.. totally disappointed.. don't go

    Travel Month: Oct 2025

    Room: Deluxe AC

    2.0

    Experienced the worst experience ever in my life.

    souvik d.family with 1 kid

    The staff are too much rude. However the receptionist madam is too good. Avoid this hotel

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe AC

    Hotel Pine Borough has replied on Mon Oct 13 15:23:07 IST 2025

    Apologies for the inconvenience caused to you. Give us another chance to render our services to you yet again!

    1.0

    Terrible Stay

    nilotpal d.couple

    It's a tearable stay. Nothing provided by the hotel. AC is not working and the room is in very bad condition. The breakfast was tearable. This type of hotel should not be in the list of MMT. Please think on my request. Thanks 🙏

    Travel Month: Oct 2025

    Room: Super Deluxe AC

    • user photos
    • user photos
    3.0

    comfortable stay and

    e y.solo

    It was good but not as per rent. The room was quite small and there is no outlet to get air in. Besides, the main room opens quite late.

    Travel Month: Sep 2025 (7-Night Stay)

    Room: Deluxe AC

    2.0

    Poor Stay

    prosun b.solo

    The room was not neat & clean... There were a few bugs& insects inside the room. There was smell on the blanket and towel, TV was not working properly

    Travel Month: Sep 2025

    Room: Deluxe AC

    1.0

    bad expe

    vinu s.family with 1 kid

    location is good the hotel staff is not coperative when I check in the hotel there is no water in the room fan was not working I have order a hot wings it was so terrible service is also not good I will never visit again ....

    Travel Month: Aug 2025

    Room: Deluxe AC

    5.0

    Bar and Restaurant 😘

    yami y.couple

    really really nice staff very suportive & helpfull, and very spacious room, no doubt when I came again I'll stay here again 😍

    Travel Month: Aug 2025

    Room: Deluxe Non AC

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    1.0

    Terrible Stay

    soumya d.

    They refuse to serve breakfast.

    Travel Month: Aug 2025

    Room: Deluxe Non AC

    1.0

    Very disappointed. , don't sta

    mitali c.couple

    Bedsheet and pillow covers are very very very old and dirty . It has many stains and turned white to yellow. Entire room is very dirty

    Travel Month: Jul 2025

    Room: Super Deluxe AC

    Hotel Pine Borough has replied on Thu Aug 07 17:39:40 IST 2025

    We have immediately informed our housekeeping team to address the issue and we ensured fresh linens were provided without delay. Rest assured, we are also reviewing our cleaning protocols to prevent such lapses in the future. Your comfort is our top priority, and we truly value your feedback as it helps us improve. We sincerely apologise the inconvenience faced by you. We look forward to serve you yet again!

    2.0

    Poor Stay

    surajit b.family with 2 kids

    The rooms are not ventilated. There was no window in rooms. Bathrooms are too small and have strong smell. As its a cold place hill station rooms didn’t have any hot water kettle . Didn’t got any hot water to drink aftet asking for my kids. Bathrooms dont have 24 hr hot water facilities for bath.

    Travel Month: Jul 2025

    Room: Super Deluxe AC

    4.0

    Good Stay

    bitul c.family with 1 kid

    staying there was good as the hotel live up to my expectations , reasonable pric staying there was good as the hotel live up to my expectations , reasonable price

    Travel Month: Jul 2025

    Room: Deluxe AC

    4.0

    nice stay

    dr. b.family

    The location of the hotel is very nice . Behaviour of staff is very nice. Rooms are good clean but renovation is needed. Overall nice stay

    Travel Month: Jul 2025

    Room: Deluxe AC

    1.0

    Terrible Stay

    manish j.solo

    they didnt provided complimentary water...water was leaking from ac. poor wervice they didnt provided complimentary water...water was leaking from ac. poor service

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe AC

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    Hotel Pine Borough has replied on Fri Jul 25 00:37:29 IST 2025

    Complimentary water bottle is given to each and every room. There must be some misunderstanding. We deeply regret about the technical issue of the ac. We have fixed it immediately after your response at the reception! We look forward to serving you in a better manner soon.

    2.0

    Poor Stay

    soumyadeep s.

    hotel staff are very unprofessional and mentioned that all the information is false.

    Travel Month: Jul 2025

    Room: Deluxe AC

    1.0

    Terrible Stay

    anil a.

    Location is awesome but i can not say about food as i did not tasted but there is no facility as this is restless hotel for me i have ever stayed anywhere

    Travel Month: Jul 2025

    Room: Deluxe Non AC

    Hotel Pine Borough has replied on Tue Jul 15 09:15:06 IST 2025

    Sir we are pleased to know , u liked the location of the hotel. But you did not try the sumptuous food , or the 10% dine offer at our restaurant. What facility did you not get . If you could elaborate on it, we didn’t understand why your stay was unpleasant!

    4.0

    Ok ok experience

    lkd.family

    hotel room is good but bathroom is smelly. and hall is also smelly otherwise goo hotel room is good but bathroom is smelly. and hall is also smelly otherwise good

    Travel Month: Jul 2025

    Room: Deluxe AC

    4.0

    Good

    shubham s.family

    Good staff behavior... but not all facilities available as specified.. Good rooms

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Super Deluxe AC

    Hotel Pine Borough has replied on Sun Jul 20 00:41:19 IST 2025

    Thankyou for your response and kind review. Would love to know what facility you were implying!

    3.0

    Average Stay

    digvijay p.

    the Hotel location is excellent and food was also delicious, The washroom was clean and equipments was branded.

    Travel Month: Jun 2025

    Room: Deluxe Non AC

    Hotel Pine Borough has replied on Wed Jun 18 12:52:27 IST 2025

    Thank you for your kind appreciation! We truly look forward to the opportunity to serve you again soon.”

    4.0

    Good Stay

    biswajit b.solo

    Very near by Police bazar main junction of the town. Local market are infornt of the gate. restaurant food are good but little bit expensive. Net and clean bt services need to improve .

    Travel Month: Jun 2025

    Room: Deluxe AC

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