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Review Of Hotel Pratap Palace0123401234

Chetganj, Varanasi | 4.1 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.1
    Good

    176 Ratings, 96 Reviews

    excellent
    20%
    very good
    24%
    average
    24%
    poor
    11%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 4
    • 4
    • 4
    • 5
    • 3
    • 3
    • 4
    • 5

    Rating Categories

    • Location3.5
    • Cleanliness3.1
    • Room3.2
    • Food3.1
    • Hospitality3.2
    • Value For Money2.7
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has a great location near Varanasi Junction, making it convenient for travelers. Guests appreciate the good food quality and cooperative staff, but cleanliness and maintenance are major concerns. Many found the rooms old, dirty, and poorly maintained, with issues like broken amenities and inadequate service. Overall, while the location and food are highlights, significant improvements are needed in hygiene and room upkeep.

    Sort by:

    Positive first
    1.0

    regret regret regret. You will regret if you book this.

    rahul a.family

    Unsafe, Uncomfortable & Overrated lazy staff who even tried entering without knocking, no hot water, broken switchboards, and a slow AC. Rooms are clean but old and badly need renovation.

    Travel Month: Aug 2025

    Room: Deluxe Room

    • user photos
    • user photos
    4.0

    Kosi vishwanath darshaa

    nilanjan d.family

    Hotel's location is good known to everyone. All hosts were very friendly cooperative. Food quality and quantity is quantam.

    Travel Month: Oct 2024

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    3.0

    Not satisfied

    rishi k.business

    Cockroach found inside the hotel room, no shampoo available from the hotel side, no any self tea preparation items available in room. Fridge facility not available in given room. I have paid high rent but room not found as expected.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Deluxe Room

    1.0

    Terrible Stay

    deepak.family

    Worst experience. The room was very dirty, looks never cleaned for ages. Ciggerate butts all over the room and washroom. Washroom was not clean, ciggerate butts floating here and there. Linens/pillows was very dirty. No towels in the bathroom. No one should book this hotel. Highly not recommended for families.

    Travel Month: Mar 2024

    Room: Deluxe Room

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    • user photos
    • user photos
    1.0

    Terrible Stay

    harish n.family

    It was very disgusting, facilities are not as mentioned in the app, and against the price they charge it totally waste of money. Never go for this hotel. Rooms are very old, not clean, linens are also very dirty.

    Travel Month: Feb 2024

    Room: Deluxe Room

    2.0

    Poor stay- one whole day waste

    reteka p.family

    Let me start with the property location which is super nice if you have an early train for return. It's near railway station. Food served there was if nice quality and quantity. The problem was with the room. The maintenance was not good. Walls were leaking bedsheet was stained and had to call twice for room service. Why i would recommend this to female population is one of their employees sang a stupid song to us while me and my sister was leaving hotel. To he noted its was just us 2. The employee was of short height dark haired middle aged man with him 4 others male employees were there but they did said anything on this. So overall it had been a poor experience despite other employees were quite nice.

    Travel Month: Jan 2024

    Room: Deluxe Room

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    • user photos
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    1.0

    Pathetic rooms

    anoop.family

    Terrible rooms, dirty bathroom and bedsheets, even the extra mattress provided was wet and cold. Pathetic room service and helpdesk staff were not at all cooperative. Despite of numerous complains and reminders the staff were very slow to respond and often mistook the given instructions. Definetly would not recommend to book this hotel for your stay.

    Travel Month: Jan 2024 (3-Night Stay)

    Room: Deluxe Room

    4.0

    Good Stay

    kushal d.family

    It was overall good experience its just they need to work in their restaurant menu, else i find it a good stay

    Travel Month: Jan 2024

    Room: Deluxe Room

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    • user photos
    1.0

    Terrible Stay

    deepak p.couple

    Worst worst stay, worst food, nothing was there no quilts, it was too cold but no management rooms was dirty and poorest locations, everywhere we found dustbin rooms, it looks like they didn’t cleaned it from a month worst stay

    Travel Month: Dec 2023

    Room: Deluxe Room

    1.0

    Terrible Stay

    pramod k.family

    No complementary breakfast given there were rats and cockroaches in the room. Terrible experience. Waste of money. No hygiene.

    Travel Month: Dec 2023

    Room: Deluxe Room

    3.0

    Room's inside look is very good. so far the ambience is concern

    shom n.couple

    In the advt.the location shown is misleading for SRCTZN .WHICH is further 200 mtrs away inside the lane. service : in the room service is moderate as per price .🙂 Hotel look is good.

    Travel Month: Nov 2023 (3-Night Stay)

    Room: Deluxe Room

    2.0

    Terr

    reshmi b.family

    Stayed in 304, room was very shabby. Washroom was also very dusty and full of water marks and had leakage of water from faucet. There was no proper lighting in the washroom.

    Travel Month: Oct 2023

    Room: Deluxe Room

    2.0

    Poor Stay

    govind n.loyalty-iconfamily

    Cleaness and service of hote was very poor. M not upto the mark. Even hotel have no saving kit, tooth brushes kit and no tea and suger bag in hotel.

    Travel Month: Sep 2023

    Room: Executive Room

    1.0

    Not recommended for stay.

    shubham s.family

    Rooms are not at all clean, cigarette buds were lying here and there after many calls no body has cleaned it. Bed sheets linen are very untidy and smelly. No toiletries were given only a small piece of soap they had given when we asked for. We took 2 rooms both are of same situation. No towels, no cleanliness, not at all recommended to stay as per room charges it is not good.

    Travel Month: Sep 2023

    Room: Executive Room

    1.0

    Worst experience

    sonam.loyalty-iconfamily

    Not recommendable at all. Worst experience. Washroom not cleaned, was not able to use bedsheet. Rooms were stinking

    Travel Month: Aug 2023

    Room: Deluxe Room

    4.0

    Service

    sanjay m.family

    Kitchen intercom does not respond. Hotel don't provide toiletries properly shortage of towels. We three people stayed and only one towel provided. Bed sheet pillow covers should change daily when customers stay more than one day

    Travel Month: Jul 2023

    Room: Deluxe Room

    4.0

    Good Stay

    sushil k.

    Everything was okay there was good service. I like it

    Travel Month: Jul 2023

    Room: Executive Room

    3.0

    Mm t charges taken were more than the hotel's own tariff. Stay of the next day was much cheaper than booking through mmt. Very disappointed this time.

    anoop v.family

    Mm t charges taken were more than the hotel's own tariff. Stay of the next day was much cheaper than booking through mmt. Very disappointed this time.

    Travel Month: Jan 2023

    Room: Executive Room

    3.0

    Hotel review

    ankit v.family

    Location is good, nice parking space for cars. Rest amenities are average.

    Travel Month: Dec 2022

    Room: Deluxe Room

    • user photos
    • user photos
    4.0

    Very good

    anand j.family

    Property location is very reachable and near to varanasi junction railway station. Food quality is very nice. Hygiene and safety is also excellent.

    Travel Month: Dec 2022 (3-Night Stay)

    Room: Executive Room

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