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Review Of HOTEL PRESTIGE RESIDENCY0123401234

Thane West, Thane | 2.4 km drive to Talao Pali Lake

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    38 Ratings, 10 Reviews

    excellent
    34%
    very good
    24%
    average
    11%
    poor
    21%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 5
    • 2
    • 5
    • 4
    • 2
    • 1
    • 3
    • 5

    Rating Categories

    • Location2.6
    • Cleanliness2.4
    • Food1.5
    • Value For Money1.5

    Sort by:

    Positive first
    5.0

    excellent stay and great service highly recommend hotal experience

    rajneesh k.couple

    Best hotel, good service, I am very happy my experience, excellent highly recommend one time visit .

    Travel Month: Oct 2025

    Room: Super Deluxe Room

    2.0

    Poor hotel and service

    abhishek k.business

    Property Location is good, But the rates of the room are not suited. I find damage bathroom accessories and no one care for repair or give alternative option. insects(very small insects) were there, after complaining no solution.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    1.0

    Terrible Stay

    manoj k.business

    Very Very Poor services.. I will never recommend anyone to saty in this Hotel. My breakfast is included in my Hotel booking.. They waited me for 2 hours from 8 am to 10 am ..for breakfast only.. if we order food also, then they keep you waiting for hours.. even Rooms are not clean, especially bathroom.. bed sheets are smelling. not a good experience in this Hotel.

    Travel Month: Jul 2025

    Room: Deluxe Room

    2.0

    Breakfast issue

    shivam.solo

    Charged for breakfast and not provided full breakfast only single item , prices are too high , hotel not as per price range

    Travel Month: Jun 2025

    Room: Deluxe Room

    HOTEL PRESTIGE RESIDENCY has replied on Wed Jun 25 12:25:57 IST 2025

    Dear Mr. Shivam Chauhan, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the breakfast service. We understand how important a fulfilling meal is to start the day and regret that we did not meet your expectations in this regard. Please note that your comments have been taken seriously and shared with the concerned team to ensure such issues are addressed and improved upon immediately. We are also reviewing our breakfast offerings and pricing to ensure better value for our guests. We truly value your input, and we hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Akash

    2.0

    Poor experience.

    family

    The hotel didn’t have any power backup when the power was gone. The lift was very compact. Also the AC of our room was not working..

    Travel Month: May 2025

    Room: EXECUTIVE ROOM

    HOTEL PRESTIGE RESIDENCY has replied on Wed Jun 25 12:26:51 IST 2025

    Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused during your stay. We deeply regret the issues you faced regarding the power backup, air conditioning, and lift comfort. This is certainly not the experience we strive to provide our guests. Please be assured that we have taken your comments seriously and are actively working on improvements to our backup systems and in-room facilities to ensure better comfort and reliability. We truly value your input as it helps us improve, and we hope to have the opportunity to welcome you again for a much-improved experience. Warm regards, HOTEL PRESTIGE RESIDENCY

    5.0

    Great Experience

    arijit g.business

    Very clean, well maintained, good food and friendly staff. It’s Budget friendly and worth it. Love it

    Travel Month: Apr 2025

    Room: Deluxe Room

    HOTEL PRESTIGE RESIDENCY has replied on Mon May 19 12:31:02 IST 2025

    Dear Mr. Gayen, Thank you so much for your fantastic review and 5-star rating! We’re delighted to hear that you enjoyed the cleanliness, food, and friendly service during your stay. It’s great to know that you found our hotel budget-friendly and worth it. Your kind words truly motivate our entire team to keep delivering the best experience to our guests. We look forward to welcoming you back soon for another great stay! Warm regards, HOTEL KABIR

    1.0

    Pathetic management at the hotel

    sunny l.loyalty-icongroup

    AC was not functioning in my room. Despite several requests my room was not changed. The management was very rude and rigid about not making any amendments

    Travel Month: Feb 2025

    Room: Super Deluxe Room

    HOTEL PRESTIGE RESIDENCY has replied on Wed Jun 25 12:27:45 IST 2025

    Dear Mr. Sunny Lakhani, Thank you for your feedback, and we sincerely apologize for the unpleasant experience during your stay. We are truly sorry to hear about the issue with the air conditioning and, more importantly, the response you received from our team. This is not the level of service we aim to provide. Your concerns have been shared with the management team, and appropriate action is being taken to ensure better guest support and responsiveness moving forward. We genuinely regret the inconvenience caused and appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, HOTEL PRESTIGE RESIDENCY

    4.0

    Good Stay

    pravin m.

    The stay was good and the staff is very cooperative and polite. Good place to stay. Food is ok i would give rating as 4/5 as there is a scope for improvement

    Travel Month: Jan 2025

    Room: Deluxe Room

    HOTEL PRESTIGE RESIDENCY has replied on Mon May 19 12:31:43 IST 2025

    Dear Mr. Mungekar, Thank you for taking the time to share your feedback and for your kind words about our cooperative and polite staff. We’re glad to hear that you had a good stay with us. We appreciate your honest comments about the food and understand there is always room for improvement. Your feedback will help us enhance our services for future guests. We look forward to welcoming you back soon for an even better experience. Warm regards, HOTEL KABIR

    3.0

    Average Stay

    purvasa p.loyalty-icon

    the rooms are ok but the problem with my room was the lift in front of my room and the noise was coming…..

    Travel Month: Jan 2025

    Room: Suite Room With Bathtub

    HOTEL PRESTIGE RESIDENCY has replied on Mon May 19 12:32:38 IST 2025

    Dear Ms. Parimal, Thank you for sharing your feedback about your recent stay with us. We’re glad you found the rooms satisfactory but sincerely apologize for the disturbance caused by the noise from the lift near your room. We understand how this could affect your comfort, and we regret the inconvenience. Please be assured that we are reviewing our room assignments and soundproofing measures to improve our guests’ experience. We appreciate your comments and hope to have the opportunity to welcome you again for a more peaceful stay. Warm regards, HOTEL PRESTIGE RESIDENCY

    1.0

    horrible

    aruna n.couple

    No proper breakfast no proper lounge area and no specific demarcation for the hotel , no proper ventilation to the room and no proper food charged 1000 per day for couple

    Travel Month: Nov 2024

    Room: Deluxe Room

    HOTEL PRESTIGE RESIDENCY has replied on Wed Jun 25 12:28:37 IST 2025

    Dear Ms. Aruna Naik, Thank you for sharing your feedback, and we are truly sorry to hear about your disappointing experience. We sincerely apologize for the inconvenience caused regarding the breakfast, room ventilation, and overall facilities. Your comments have been taken seriously, and we are already in the process of reviewing and improving our services to ensure better comfort and value for our guests. Please be assured that your feedback has been shared with the concerned departments, and necessary corrective measures will be taken. We hope you will consider giving us another chance in the future to offer you a much-improved experience. Warm regards, HOTEL PRESTIGE RESIDENCY

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