I had booked a Classic Room, but upon checking in around 9:30 PM, I was allotted a different room that did not match the photos shown during booking. The room was noticeably smaller than expected. As I was tired and couldn’t find another place to stay at that hour, I decided not to raise a complaint immediately. However, the room had several issues — there were signs of someone spitting masala beside the bed, the taps were continuously dripping, and small insects were present in the room.
On a positive note, the hotel staff were polite and helpful throughout my stay.