The property has mixed reviews from guests. While some guests appreciated the clean and new rooms, excellent room service, good location, and helpful staff, others complained about dirty and suffocating rooms, bad mattress, poor food quality, and rude staff behavior. Some guests also faced issues with hot water, lack of tea/coffee facility, and limited car parking. However, the property's complimentary inclusions were appreciated by some guests. Overall, the property has both positive and negative aspects, and guests should consider their priorities before booking.