Guest reviews highlight the property's convenient location near the starting point of the Vaishnodevi Yatra, spacious and clean rooms, friendly and supportive staff, delicious home-cooked food, and complimentary pick-up and drop-off services. Some guests appreciated the free transport to the helipad and railway station. However, a few guests mentioned issues with cleanliness, lack of room amenities, and the hotel's interior location. Overall, guests praised the property for its value for money and good service.