The property is well-located and close to popular tourist spots like the Golden Temple, Partition Museum, and Jalianwala Bagh. The staff is friendly and welcoming, and the amenities are good. However, some guests have complained about the small room size, dirty bathrooms, and poor maintenance. Some guests also faced issues with the service, such as delayed key handover and unavailability of basic toiletries. Overall, the property has mixed reviews, with some guests having a pleasant stay while others faced issues.