The property's location is its biggest highlight, being situated near the Golden Temple and Jallianwala Bagh. The staff is friendly and cooperative, and the reception is prompt in responding to requests. However, the property's maintenance and cleanliness are major concerns, with guests reporting dirty bed sheets, blankets, and bathrooms. The rooms are small and lack proper ventilation, and amenities such as geysers and TVs are not always functional. The food quality is also subpar, and some guests have reported issues with the room service.