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Review Of Hotel Royal Regency
Mhada Colony, Buti Bori
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Good
145 Ratings, 71 Reviews
Last 10 Customer Ratings (Latest First)
- 1
- 4
- 4
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- 1
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Review Summary
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Guests appreciate the property's prime location near the highway, making it easy to navigate. While some found the staff courteous and the food decent, many complained about cleanliness issues, including dirty rooms and presence of cockroaches. The lack of basic amenities like hot water and effective room service also received negative remarks. However, the cooperative behavior of certain staff members shone through.
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Positive first
1.0
Worst Hotel
pratap s.family
I have already raised complaint about the hotel. I had done booking for 7 nights and I did not even stay for a single night for such a worst hotel. Waiting for MMT for action on such hotels
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Wed Oct 29 17:04:16 IST 2025
Dear Mr Pratap Shah, We are sorry to hear about your experience. We understand your disappointment and appreciate you bringing this to our attention. Please allow MMT some time to review your complaint ,we hope the issue is resolved quickly and satisfactorily.
4.0
Good Stay
sanjay k.solo
The room was clean and the staff who served snacks in the evening and dinner was very courteous, good hospitality overall 👍.. breakfast could have been better
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Mon Sep 08 16:34:45 IST 2025
Dear Mr Sanjay Krishna, Thank you for your kind words. We are glad you appreciated the cleanliness, courteous staff, and overall hospitality. Noted your feedback on breakfast . we will work on improving it. Hope to see you again soon!
2.0
Poor Stay
mahesh g.solo
Room was full of cocroches. Room was not fully cleaned and bed, pillows were also dirty. No hot water for bath. Hotel was really badin future will not going to chose that hotel. Even room enterance door was brocken not closing properly. Very bad stay
Room: Deluxe A/c Room
Hotel Royal Regency
Dear Mr Mahesh Gorde, We sincerely apologize for the unpleasant experience you had. Your feedback is very concerning, and we are addressing these issues with our housekeeping and maintenance teams immediately. This is not the standard we aim to provide, and we truly regret the inconvenience caused.
1.0
Terrible Stay
sumit k.family
Station like hotel which are usually filthy. No extra bed setup they will ask to sleep on floor and their washroom doesn’t have sitting layer
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Mon Aug 25 16:29:56 IST 2025
Dear Mr Sumit Kumar Singh, We are very sorry to hear about your experience. This is far from the standard we aim to maintain. Your concerns about cleanliness, bedding arrangements, and washroom facilities have been noted and will be taken up with the management for urgent improvement.
1.0
Terrible Stay
jadeja h.solo
Not good staff and not cooperative
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Thu Aug 14 17:59:00 IST 2025
Dear Mr Jadeja Harpalsinh Jayendrasinh,We are sorry to hear about your experience with our staff. This is not the standard we strive for. We appreciate your feedback and will work on improving our team’s cooperation and service. Thank you for bringing this to our attention.
4.0
staff behaviour
amit m.solo
"The location was excellent, with everything within walking distance," or "The hotel's prime location made exploring the city a breeze".
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Thu Aug 07 17:18:41 IST 2025
Dear Mr Amit Mishra, Thank you for your kind words. We are glad you enjoyed our prime location and found everything easily accessible. Hope to see you again soon.
1.0
Terrible Stay
raju k.solo
Not good room, room door not open proper and not any of soap, sampoo , morning breakfast to much horrible. All of that means not good hotel
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Fri Jul 25 17:39:57 IST 2025
Dear Mr Raju kumar, We are sorry to hear about the issues with your room and breakfast. Thank you for sharing your experience we will work on these areas to improve. Your feedback is important to us.
1.0
Terrible Stay
ramkrishna k.
Very dirty unclean hotel, no service at all.. Arrogant staff, no food quality.. Poor and delayed breakfast. Overall it's horrible terrible experience
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Wed May 07 15:00:24 IST 2025
Dear Mr Ramkrishna Kulkarni,I'm really sorry to hear about your disappointing experience. This is certainly not the standard we aim to provide, and I apologize for the issues you faced with cleanliness, service, and food quality. Your feedback is important, and we’ll be addressing these concerns with our team to ensure improvements are made. We truly appreciate your input and hope to have the opportunity to offer you a better experience in the future.
1.0
Terrible Stay
ramkrishna k.
Terrible hotel. Unclean rooms, cocroches in the room, worst service, on tv very few limited channels work, ac remote controls nit available, breakfast served after 9 am that to be only poha or upma. I have stayed in this hotel from 22 - 24 april 2025 and having terrible experience.
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Wed May 07 15:00:57 IST 2025
Dear Mr Ramkrishna Kulkarni,I’m truly sorry to hear about your disappointing stay. This is not the experience we want to provide, and we sincerely apologize for the issues you encountered. Cleanliness, service, and breakfast quality are areas we take very seriously, and your feedback will be immediately addressed with the team. Thank you for sharing your experience, and we will work hard to ensure no future guests face similar problems. We truly hope you’ll reconsider staying with us again, as we aim to improve and provide better experiences moving forward.
1.0
Terrible Hotel...
ramkrishna k.business
One of the worst hotel. No cleaning, cocroches in the room, poor bathroom, no service available for anything, breakfast available after 9 am that to be just poha or upma without taste. TV is with very few limited channels. Overall it's worst experience.
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Wed May 07 15:01:31 IST 2025
Dear Mr Ramkrishna Kulkarni,I’m really sorry to hear about your terrible experience. This is certainly not the standard we aim for, and I apologize for the issues you faced with cleanliness, service, and amenities. Your feedback is important, and we will be addressing these concerns with the team to ensure improvements are made. We truly value your input and hope to provide a much better experience should you choose to stay with us again in the future.
4.0
Recommended for stay
sumit g.family with 4 kids
Prime location and good for night stay. Not much amenities but still good for stay.
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Thu Mar 13 17:15:03 IST 2025
Dear Mr Sumit Gupta,"Thank you for your review! We're glad you found the location convenient for a night stay. While we may not have many amenities, we’re happy to hear you had a good experience.
1.0
Filthy dirty bathroom and room bedsheets
devendra g.
family
familyPathetic hotel, no ventilation in this bathroom and toilet set was dirty. Bed sheets have spots. No one to help carrying luggage to the room. Unprofessional and Rude reception staff. Worst experience.
Room: Deluxe Non Ac
Hotel Royal Regency has replied on Thu Mar 13 17:16:04 IST 2025
Dear Mr Devendra Gupta,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide.
1.0
Terrible Stay
harish b.family
Rooms are not cleaned and doors are unable to lock it. Water issues in the morning. No hygienic at all the in room. Staff are not responsible.
Room: Executive Non A/c
Hotel Royal Regency
Dear Mr Harish Babu Mahale,"Thank you for your feedback. We sincerely apologize for the issues you faced during your stay, including the cleanliness, door security, and water issues.
2.0
Poor Stay
uday k.
Average hotel. But the price is very high as compared to 2 star hotels.
Room: Deluxe Non Ac
Hotel Royal Regency has replied on Mon Nov 25 17:21:23 IST 2024
Dear Mr Uday Karmakar, Thank you for your feedback. We appreciate your comments and are sorry to hear that you felt the value didn't meet your expectations. We'll review our pricing to ensure we're offering the best experience for our guests. Your input is valuable, and we hope to improve for your next visit.
2.0
Poor Stay
sunil d.
Rooms are congested, tv deactivated, no hot water running, no drinking water provided in room, the bathroom water was also running very slow.
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Wed Nov 20 15:13:44 IST 2024
Dear Mr SUNIL DAJGUDE, We’re sorry to hear that your stay did not meet your expectations. Your feedback is important to us, and we will take the necessary steps to improve our services. We hope to have the chance to provide you with a better experience in the future.
4.0
Good Stay
kishor.family
Hotel is good, room service is good but ac room not available, i was pay extra cost for ac.
Room: Deluxe Non Ac
Hotel Royal Regency has replied on Wed Nov 20 15:16:23 IST 2024
Dear Mr kishor Tikhe,Thank you for your positive feedback! We're glad to hear that you had a good stay. We look forward to welcoming you again in the future for another great experience!
1.0
Terrible Stay
omkar g.solo
Worst experience worst staff interaction except the receptionist. The fan was not working half night. Basic accessories like soap, water bottle was not there and no cleanliness in the room
Room: Deluxe Non Ac
Hotel Royal Regency has replied on Tue Oct 22 13:36:07 IST 2024
Dear Mr. Omkar Gourshette, We’re sorry to hear about your experience. It’s disappointing to learn that the fan wasn’t working and that the room lacked basic amenities and cleanliness. Your feedback is important, and we’ll address these issues with our team. Thank you for bringing this to our attention.
5.0
Better choice to stay in butti i bore
kishor g.business
Grit experience. Rooms are clean and service is also good. I ordered food from the restaurant and taste is really good
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Tue Oct 22 13:37:48 IST 2024
Dear Mr. KISHOR GAIKWAD, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed the clean rooms, good service, and tasty food. We hope to welcome you back soon!
2.0
Poor service and maintenance. Didn't like it at all.
amit j.family
Pathetic cleanliness and service. Tv not working, ac not working. Ambiance is not good. So i changed the hotel on the same day in hours, though i booked for 4 days. They refunded only 2 days.
Room: Deluxe A/c Room
Hotel Royal Regency has replied on Tue Oct 22 13:38:56 IST 2024
Dear Mr. Amit Joshi, We sincerely apologize for your experience and the issues with cleanliness, service, and amenities. It's unacceptable that you felt the need to change hotels. We appreciate your feedback and will address these concerns. Thank you for bringing this to our attention.
3.0
Cleanliness and maintenance
akshay d.solo
Not a proper clean room and many lights were not working. Breakfast was not up to mark. The bed was also not cleaned.
Room: Deluxe Non Ac
Hotel Royal Regency has replied on Wed Nov 20 15:17:54 IST 2024
Dear Mr Akshay Dedhia, We apologize for the issues you encountered during your stay. Cleanliness, maintenance, and guest comfort are top priorities for us, and we're sorry that we fell short. Your feedback has been noted, and we will take immediate action to address the room cleanliness, lighting, and breakfast quality. We appreciate your input and hope to provide you with a much better experience in the future.
