We had booked Royal suite for our family stay for 2 nights. We were 6 family members and that's why booked suite so we can stay together. When we reached Digha and called hotel first of all the person who received the call said we had no booking. After 4 calls they confirmed the booking. Then when we reached hotel, the first thing they said their hotel don't have a single big room. They showed us two separate normal rooms and tried to convince us take those rooms. When we refused and I called Make my Trip, they agreed they have the suite but now they said the Air-conditioning was not working in that room. We said we will wait because we can't take two separate rooms. Then finally they gave us the room.  Room was decent. There was no sign that Air-conditioning was not working. And, their staffs are not professional. When we were back from Jagannath Temple, one of their staff asked whom we are going to vote then. We were like ... what??? Though the tea was really good. The one good thing in the hotel. But they only serve tea after 7 am and not before. At 4pm also when I called for tea, first they said they don't serve tea at 4. Then they changed their mind and send the tea to the room. It was weird. To be very honest, as we were all female family members traveling, we were little scared about the security part.