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Review Of Hotel Royale Heritage

Shalimar Chowk, Nashik | 10 minutes walk to Central Bus Stand

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.7
    Average

    842 Ratings, 534 Reviews

    excellent
    18%
    very good
    21%
    average
    20%
    poor
    16%
    bad
    25%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 1
    • 1
    • 5
    • 2
    • 1
    • 3
    • 2
    • 2

    Rating Categories

    • Location3.4
    • Cleanliness3.2
    • Room3.2
    • Value For Money3.4
    • Food3.2
    • Security3.3
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    Reviews Summary

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    The property has received mixed feedback from guests. While some appreciate the cooperative and friendly staff, good food quality, and spacious rooms, many highlight significant cleanliness issues, maintenance problems, and unhygienic bathrooms. Guests often mention poor service, particularly with room amenities like hot water, TV, and housekeeping. The location is convenient, but the surroundings raise concerns. The value for budget travelers is noted, but guests advise caution due to varying experiences.

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    Positive first
    5.0

    Excellent Stay

    nikita p.family

    hotel is central located. market and transportation is nearby. rooms are neat and clean. and there inhouse veg restaurant food is tasty and service is fast and good

    Travel Month: Oct 2025

    Room: 4 Bed Family Room

    1.0

    Durty rooms ac not working cockroach in room feelings not good stay other hotel

    vedant r.couple

    Durty rooms ac not working cockroach in room feelings not good stay other hotel

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Standard AC Room

    5.0

    Excellent Stay

    bharat r.family with 1 kid

    Good service

    Travel Month: Sep 2025

    Room: Five Bedded Family A.C Room

    Hotel Royale Heritage has replied on Tue Sep 23 13:32:07 IST 2025

    Thank you for appreciating our team. We’re glad they made your stay comfortable. We’ll be happy to host you again at Hotel Royale Heritage

    2.0

    service not good

    shashank m.family with 1 kid

    The hotel room and room service were not good, WiFi and other services were not available in the room. The food in the restaurant was very good.

    Travel Month: Aug 2025

    Room: Deluxe AC Room Double

    Hotel Royale Heritage has replied on Tue Sep 23 13:32:35 IST 2025

    Thank you for your feedback. We’re very sorry to hear about your experience and we’ve already shared your concern with our housekeeping team for immediate improvement. We hope you’ll give us another chance to serve you better

    1.0

    Terrible Stay

    anuj s.family with 1 kid

    Room was very messed up.

    Travel Month: Aug 2025

    Room: Standard Non ac Room

    Hotel Royale Heritage has replied on Tue Sep 23 13:32:46 IST 2025

    Thank you for your feedback. We’re very sorry to hear about your experience and we’ve already shared your concern with our housekeeping team for immediate improvement. We hope you’ll give us another chance to serve you better

    2.0

    Poor Stay

    family

    Cleanliness por. No towels were available in room. Cafeteria timing little late.

    Travel Month: Aug 2025

    Room: Standard Non ac Room

    Hotel Royale Heritage has replied on Tue Sep 23 13:33:00 IST 2025

    Thank you for your feedback. We’re very sorry to hear about your experience and we’ve already shared your concern with our housekeeping team for immediate improvement. We hope you’ll give us another chance to serve you better

    1.0

    Not visitor friendly

    krunalsinh g.business

    Rooms : excellent Room service :ok Location : ok But TV is not working , complained to manager , no action ,whatever it is bad experience

    Travel Month: Jun 2025

    Room: Deluxe AC Room Double

    Hotel Royale Heritage has replied on Tue Sep 23 13:33:19 IST 2025

    Thank you for your feedback. We’re very sorry to hear about your experience and we’ve already shared your concern with our housekeeping team for immediate improvement. We hope you’ll give us another chance to serve you better

    1.0

    Unsafe and Unpleasant Stay Due to Multiple Issues

    mahesh h.

    During my stay, I faced several serious problems. The door locks did not work, and the TV was completely non-functional. The rooms were dirty upon arrival, though they were cleaned after I complained. Most concerning was that the switchboards were damaged, creating a real risk of electric shock, which made me feel unsafe. Additionally, breakfast was not ready even by 8 AM. These maintenance and safety issues significantly impacted the stay

    Travel Month: Jun 2025

    Room: Deluxe AC Room Double

    Hotel Royale Heritage has replied on Tue Sep 23 13:33:26 IST 2025

    Thank you for your feedback. We’re very sorry to hear about your experience and we’ve already shared your concern with our housekeeping team for immediate improvement. We hope you’ll give us another chance to serve you better

    5.0

    Excellent Stay

    sanket b.

    Very good service given by manager. And saff and manager are so cooperative... Thank you for a wonderful service 🙏

    Travel Month: Jun 2025

    Room: Deluxe AC Room Double

    2.0

    Poor experience

    parth p.family with 1 kid

    Entrance and Area 1/5 Reception Dining hall 4/5 Rooms were in bad condition 1/5 Bathroom was just in working condition 2/5 Service 0.5/5 (Was waiting for dinner from 40 mins and still staff told us to wait for more and there was hardly 3-4 persons in Dining hall and gave excuse about pending orders Rooms were smelling (cigarettes)

    Travel Month: Jun 2025

    Room: Deluxe AC Room Double

    3.0

    Polite Staff, but room's are average.

    avinash h.family with 1 kid

    in near by are. Rooms are old and ac are also too much old . charged for water bottle given at the time of checkin.( every hotel given till the time free). staff is polite and patient. I like that thing need to change taps , ac,(tripped and electric issues ) also required to clean the rooms properly. provided Soap and Towels after asking them but near and own manufacturing sops were given that's was nice. they changed 3 rooms for me in a 1 hour as 1. room cleaning issue 2. ac tripped issue 3. ok but tv not working. but we adjusted . without any hesitation they changed so politely that's y I am given 3 star. nice and safe place. restaurant prices may

    Travel Month: Jun 2025

    Room: Deluxe AC Room Double

    1.0

    Terrible Stay

    ankita s.family

    The room was very different as shown on MMT and it was so dirty that I can’t describe walls were terrible, sheets was so dirty It was very difficult to even pass one night in that hotel, also no gyser was available

    Travel Month: May 2025

    Room: Deluxe AC Triple

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    2.0

    Poor Stay

    mayuri g.solo

    AC was not working, hygiene was not taken care of, toilet was not clean, bed sheets were dirty, receptionist staff was polite and solved the problem but other staff was bad. The bread butter I ordered was smelly, after one bite I got food poisoning, I realized the bread was not fresh, the restaurant guy came and said sorry 😔 the food was expired and still they served me. Poha was good 👍 But one bite of bread gave me motion.

    Travel Month: May 2025

    Room: Deluxe AC Room Double

    3.0

    Average Stay

    franklin f.family with 2 kids

    The hotel building was okay, the staff were friendly and helpful, and the food was decent.

    Travel Month: May 2025

    Room: Standard Non ac Room

    1.0

    Terrible Stay

    deepak s.business

    Worst hotel to visit the staff is so unprofessional and Rude that you will leave the hotel by your own I ordered food from hotel they took 2 hr for the order and when I asked them how much time will it take they said 10 min sir jus really pathetic

    Travel Month: May 2025 (4-Night Stay)

    Room: Deluxe AC Triple

    1.0

    Terrible Stay

    solo

    Here's an elaboration to help you write a detailed review: _Food:_ - Quality: Overcooked, underseasoned, or stale food. - Variety: Limited options, lack of dietary choices (veg, non-veg, gluten-free, etc.). - Presentation: Unappetizing appearance, unclean utensils, or plates. - Amenities:* - Cleanliness: Unhygienic rooms, dirty linens, or unclean common areas. - Facilities: Broken or non-functional amenities like gym, pool, or spa. - Room amenities: Missing or faulty essentials like towels, toiletries, or Wi-Fi. _Services:_ - Staff behavior: Unfriendly, unhelpful, or rude staff. - Check-in/check-out: Slow process, lack of organization, or unresponsive front desk. - Responsiveness: Ignored requests or complaints, lack of follow-up. Example review: "I recently stayed at hotel royal heritage in nashik and in am thoroughly disappointed. The food was subpar & poor quality. The amenities were lacking, with dirty rooms and broken facilities. The staff was unfriendly and unhelpful, making the overall experience unpleasant. Unfortunately, I wouldn't recommend this hotel to anyone."

    Travel Month: May 2025

    Room: Standard Non ac Room

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    3.0

    nice but still they can improve in a service

    anand j.group

    The Hotel is nice as compared to the price. the toilet should be cleaned regularly when we reach, the seat of the toilet was dirty.

    Travel Month: May 2025

    Room: Standard Non ac Room

    • user photos
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    4.0

    Great comf

    lakhan c.solo

    Food Qualities is nice,Staff also coperative,Room space is excellent and location is central which is convenient for me

    Travel Month: May 2025

    Room: Deluxe AC Room Double

    3.0

    Review

    kamal g.family with 2 kids

    Termites wall paint and plaster not proper. Room service not ok. Even water not govem in room. Complementary breakfast was there in ticket but still charged for milk and items quoting vague reason

    Travel Month: May 2025

    Room: Deluxe AC Triple

    4.0

    Good Stay

    family

    It was a good experience staying here. food quality was good. Staff is also co-operative. Rooms are spacious.

    Travel Month: May 2025

    Room: Deluxe AC Room Double

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