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Bandra Kurla Complex, Mumbai | About a minute walk to U. S. Consulate General
1061 Ratings, 493 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property is close to the US consulate, which many guests appreciate for convenience. The staff is noted for being friendly and helpful, providing good service. However, several reviews highlight issues like cleanliness, with complaints about cockroaches and unclean linens. The location is described as poor, situated amidst auto shops in a congested area, which detracts from the overall experience.
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Terrible Stay
Locality was too bad, poor service, no proper parking place. Washroom provided to driver was too dirty. Not recommended, not worth stay
Room: Deluxe Room
Poor Stay
The hotel was average but the auto drivers they tied up with was inside the hotel reception was an issue. He used to follow us everywhere and ask for double rate and if rejected he was so rude. The staff didn't did anything.
Room: Superior Queen Room
Excellent Stay
Location and food are very nice and room service excellence
Room: Superior Room
Good Stay
The Hotel was good and spacious with friendly owner & staff
Room: Superior Room
Good Stay
distance from the us consulate was Ideal, but the location itself was a bit let down, found it quite hard to get uber/ola. the stay itself was comfortable. the room was nice too. overall I had a good experience
Room: Superior Queen Room
Poor Stay
The location is the worst part in the overall experience of 3 nights. The rooms have no windows and hence a stench in the room. No toiletries were provided except for a soap of very bad quality on day 1. The staff were okay and well behaved.
Room: Superior Queen Room
Hotel Royce Executive
Dear Guest, Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet expectations, especially regarding the room ventilation and amenities. We always strive to provide a comfortable experience for all our guests, and your comments will help us improve further. We appreciate your kind words about our staff’s behavior — your acknowledgment means a lot to our team. Please be assured that we are already working on improving room freshness and upgrading toiletries to ensure a better experience in the future. We hope you will consider giving us another opportunity to serve you better on your next visit. Warm regards, Team Hotel Royce Executive
Very Very Poor and pathetic hotel
The hotel was not as depicted in makemytrip.com. The rooms were stinking, not properly maintained. Not value for money. no food. no water facility. no toiletry kits provided. bathrooms were terrible. had a very very bad and pathetic experience.
Room: Family Room|Deluxe Room
Hotel Royce Executive has replied on Mon Oct 13 22:32:42 IST 2025
Dear Guest, We’re truly sorry to hear about your disappointing experience. This is certainly not the kind of stay we aim to provide. Your feedback is extremely valuable, and we have shared your concerns with our housekeeping and maintenance teams to ensure immediate improvements. Please accept our sincere apologies for the inconvenience caused. We would appreciate another opportunity to serve you better in the future and assure you of a much-improved experience on your next visit. Warm regards, Team Hotel Royce Executive
Ok for one night stay without family.
It was ok for one night stay, without family. TV was not working. No windows to room. Food below average. Close to US consulate.
Room: Superior Queen Room
Hotel Royce Executive
Dear Guest, Thank you for sharing your feedback. We’re glad to know your stay was convenient for your visit to the US Consulate. We’re sorry to hear about the issues you faced with the TV and food quality — your comments have been noted and shared with our team for improvement. We hope to have the opportunity to host you again with an even better experience next time. Warm regards, Team Hotel Royce Executive
Average Stay
It was good location
Room: Superior Room
Hotel Royce Executive has replied on Wed Oct 08 14:25:33 IST 2025
Dear Guest, Thank you for your kind feedback! We’re glad you liked our location and found it convenient. We look forward to welcoming you back soon for another comfortable stay. Warm regards, Team Hotel Royce Executive
Poor Stay
I called the hotel in the morning of the day of checkin and told them my arrival time at 2000 hrs as i was travelling from Dehradun to Mumbai. Even then i was asked to wait at the reception for about 45 minutes as the room was not ready upon my arrival. The guests who cam after me and spot booked the room were alloted room keys. Also it took them a lot of time to take my dinner order. Unhappy with overall experience.
Room: Deluxe Room
Hotel Royce Executive has replied on Wed Oct 01 21:43:13 IST 2025
Dear Mr. Negi, Thank you for sharing your feedback with us. We sincerely regret the inconvenience you faced during your check-in and dinner service. This is certainly not the experience we aim to provide our valued guests. Your concerns regarding the delay in room readiness and service have been taken very seriously, and we are working with our team to ensure such lapses do not happen again. Guest comfort and satisfaction are our top priorities, and we will take extra care to improve our response time. We truly value your patronage and would love the opportunity to serve you better on your next visit. Please reach out to us directly so we can ensure a seamless and pleasant stay for you. Warm regards, Team Hotel Royce Executive
Terrible Stay
Worst
Room: Superior Room
Hotel Royce Executive has replied on Wed Oct 08 14:26:46 IST 2025
Dear Guest, We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we’ll work on improving our services to ensure a better stay next time. We hope you’ll give us another chance to serve you better. Warm regards, Team Hotel Royce Executive
Excellent Stay
5
Room: Superior Room
Hotel Royce Executive
Thank you so much, Mr. Md Khan, for your 5-star rating! 🌟 We’re delighted to know you had a great experience at Hotel Royce Executive. Your appreciation means a lot to our team. Looking forward to welcoming you again soon! 🙏😊
Average Stay
Property's location is pathetic. For breakfast though menu had many options, they upfront told only poha is available. And it was not good in taste.
Room: Superior Room
Hotel Royce Executive
Dear Guest, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the location and breakfast. Your concerns have been noted, and we’ll ensure necessary improvements are made to enhance our food quality and overall guest experience. We hope to have the opportunity to serve you better on your next visit. 🙏
Terrible Stay
worst hotel not at all safe for girls.. please don't go to this hotel. they don't have breakfast facility not they have dinner available. property is not safe at all.. they have a dog in their hotel due to which the reception area stinks badly.. i recommend don't go to this property
Room: Superior Queen Room
Hotel Royce Executive
Dear Guest, we’re truly sorry to hear about your experience and the inconvenience you faced during your stay. Safety, cleanliness, and guest comfort are our top priorities, and we take such feedback very seriously. We will immediately look into the issues you mentioned to ensure they are addressed. We regret that your stay did not meet expectations and hope you’ll allow us another chance to provide you with a better experience in the future. 🙏
Poor Stay
No breakfast was provided, even though it was included while booking the rooms. The guests checked in almost 12 hours late, however, a request to check out late was denied. The rooms aren't what is shown on App. Not a good experience.
Room: Deluxe Room
Hotel Royce Executive
Dear Guest, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you faced regarding breakfast, check-out timing, and room expectations. Your concerns have been noted, and our team will work on improving these areas to ensure a better experience for future guests. We regret that your stay was not satisfactory and hope you will give us another opportunity to serve you better. 🙏
Average Stay
No food, no towels brush etc...
Room: Superior Room
Hotel Royce Executive
Dear Guest, we sincerely apologize for the inconvenience you faced regarding the lack of food and essential amenities. Your feedback is very important to us, and we will take immediate steps to ensure such issues are addressed. We regret that your stay did not meet expectations and hope to have the opportunity to provide you with a better experience in the future. 🙏
Nice stay
Overall nice stay,staff is also good, only beds are old needs to be changed .also water bottle should be of free of cost
Room: Family Room
Hotel Royce Executive
Dear Guest, thank you for sharing your feedback! 🌟 We’re glad to hear you had an overall nice stay and appreciated our staff. Your suggestions regarding the beds and complimentary water bottles have been noted, and we’ll work on improving these for a better guest experience. We hope to welcome you again soon at Hotel Royce Executive! 😊🙏
wrong location
I booked this hotel specifically because it was advertised as being close to the US visa center. However, the actual location turned out to be inaccurate and very difficult to find. It took significantly longer to reach the correct location, which was extremely stressful given the importance of my appointment. The surrounding area was also not as expected — overall, the location was quite poor. This experience was disappointing and not what I was led to believe when booking.
Room: Superior Room
Hotel Royce Executive
Dear Guest, thank you for sharing your feedback. We sincerely apologize for the inconvenience caused regarding the location and the difficulty in reaching the US visa center. We understand how stressful this must have been, and we regret that your experience did not meet your expectations. Your comments are important to us, and we will take steps to provide clearer information about our location to avoid such issues in the future. We hope to have the opportunity to serve you better on your next visit. 🙏
Good Staff
I have received the good service from staff. The room was average. they need to give a clean towel customer. Staff has mentioned it's clean but it's looks so black otherwise they have very good corpoative staff. Thanks to the hotel staff.
Room: Superior Room
Terrible Stay
That place is too bad, price is too high as per room, bed room condition very poor, fooding lodging all bad, 300/- price is ok for per room
Room: Superior Room
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