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Tungarli, Lonavala
117 Ratings, 56 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has received mixed reviews from guests. While some highlighted the supportive staff and clean rooms, many faced significant issues with basic amenities, cleanliness, and service. Guests noted the absence of hot water, and soap, limited breakfast options, and sometimes rude staff. The reality of the rooms did not match the images, leading to disappointment. Overall, travelers should expect a range of experiences, with some enjoying the ambiance while others faced serious service inadequacies.
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very nice food & service Front Office team Very good all staf is very good
Very Good All Staf Is Very Good All team Is Good Service Is Very Nice Thakyou Hotel Sapphire
Room: Standard Room
Horrible
Extremely Disappointed – Not Worth the Price or Hype I rarely leave negative reviews, but my experience at this hotel was far below acceptable standards and warrants serious attention. What was advertised online bore little resemblance to reality — the photos were clearly outdated or heavily edited to misrepresent the actual condition of the property. Upon entering the room, we were met with dusty surfaces and an unpleasant, lingering odor that made the space feel neglected and unhygienic. The bathroom was equally disappointing — essential amenities were either missing or severely understocked, and most shockingly, there was no hot water available for showers in both our rooms throughout our stay. That’s an absolute basic that any hotel should ensure, regardless of price point. The condition of the elevator was also appalling. It reeked of a foul smell that made every trip up and down an ordeal. Housekeeping clearly needs a complete overhaul. To make matters worse, the Wi-Fi connection was practically non-existent. For a hotel that charges a premium, this level of neglect in basic services — hygiene, internet, amenities, and maintenance — is completely unacceptable. Overall, this property is in desperate need of improved management, staff training, and regular maintenance. I strongly advise future travelers to look elsewhere unless significant changes are made. Save yourself the disappointment.
Room: Deluxe Room
good one
Good rooms with ample space and amenities. Good stay. Centrally located and good staff to support
Room: Deluxe Room
Hotel Sapphire By Fair Hospitality has replied on Tue Jul 22 09:39:14 IST 2025
Thank you sir, for your valuable feedback and gratitude towards our service, we assure you to give you a better hospitality experience for your next visit
Poor Stay
Hotel service and Food was not up to mark.
Room: Standard Room
overall a good experience
good location , nice view from room window. room service needs improvement . breakfast was very lean
Room: Deluxe Room
Hotel Sapphire By Fair Hospitality has replied on Tue Jun 17 09:51:06 IST 2025
Thank You Sir , We appreciate your valuable Feedback ,
Average Stay
The stay was very comfortable. We spent our time peacefully & comfortably . We just faced a little problem with electricity, perhaps there was no backup.
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Tue Jun 17 09:54:36 IST 2025
Respected Ma'am , Thank you for your Valuable feedback , as you know their was a Power Failure for the entire Lonavala Town due to heavy rains and storm . Thus the power Failure occurred , their was generator power back up whole night .
food is very bad quality
property is neet and clean food is very bad quality ,..............,and staff is very good behaviour
Room: Deluxe Room
Disappointing Stay
The hotel was almost empty with a few staff..Standard rooms are very small... Not maintained properly
Room: Standard Room
Average Stay
Being in the range of 3 star, no Dental kit,Shaving kit, hot water kettle,no pouches of Tea Sugar. Break fast is in limit. only veg is available.Alchohol is banned in the premises.
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Thu Mar 20 17:10:56 IST 2025
Dear Sir , Thanking for your valuable feedback , the toiletries are available at the property on request ( Chargeable basis ) breakfast is buffet as per occupancy or we serve ala-carte .
Average Stay
There is a lack of basic amenities in the room like no soap, body wash, hand towels, bathroom mat, etc. Service is poor after all this the money we are paying doesn't value the overall stay.
Room: Deluxe Room
Below average for the price charged
couplePretty below average hotel. The photos are computer generated images of the actual rooms. You will find bad beds, diaplated wood, and overcharging even for water. Wouldn’t recommend staying here.
Room: Deluxe Room
Not recommended at all
familyRooms are not clean, patches on the wall, no exhaust system in washrooms, no door bells, basic food not available
Room: Deluxe Room
Hotel Sapphire By Fair Hospitality has replied on Wed Dec 18 10:32:54 IST 2024
Dear Sir , We would be thankful for your valuable feedback , i would definitely work on our lacks with full assurance to achieve the highest customer satisfaction
Not provide basic amenities i had a very bad experience in the room
coupleThe photos are completely opposite of what the rooms are reality, hotel staff very rude behaviour
Room: Deluxe Room
Hotel Sapphire By Fair Hospitality has replied on Wed Dec 18 10:35:16 IST 2024
Dear Sir , Sorry for the inconvenience caused , we would be improving in our services next time booking , thanking you for your valuable feedback
Terrible Stay
familyThere were cockroaches in the room. The water served was yellow in colour. Breakfast had only toasts and super spicy parathas as options. Terrible terrible place
Room: Deluxe Room
Hotel Sapphire By Fair Hospitality has replied on Fri Aug 16 17:20:34 IST 2024
Dear Ma'am, We are disheartened to learn that your stay did not meet your expectations. We aim to provide an exceptional experience and regret that we fell short in your case. Your feedback regarding the room description has been noted for immediate review to ensure our information is clear. We understand the importance of timely service and are implementing structured training for our staff to enhance efficiency at the front desk and throughout the resort. The culinary experience is an essential part of any stay, and we’re taking your comments on board to re-examine our offerings. Additionally, we're reviewing our transportation coordination to prevent any future delays and inconvenience to our guests. Rest assured, we are taking your criticism seriously as it is crucial for us to understand areas needing improvement. We hope to have the opportunity to demonstrate our commitment to excellence if you choose to return. Your comfort and satisfaction remain our priority. Thanks & Regards Shanawaz Khan
Terrible Stay
There is no negative rating to give else we would have given that. 3rd class service no ac working no tv working fan is toooo slow have to check out on same day even lunch is not good
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Fri Aug 16 17:22:16 IST 2024
Dear Sir, We are disheartened to learn that your stay did not meet your expectations. We aim to provide an exceptional experience and regret that we fell short in your case. Your feedback regarding the room description has been noted for immediate review to ensure our information is clear. Addressing the air-conditioning issue is our maintenance team's priority, and we appreciate you bringing this to our attention so we can improve. We understand the importance of timely service and are implementing structured training for our staff to enhance efficiency at the front desk and throughout the resort. The culinary experience is an essential part of any stay, and we’re taking your comments on board to re-examine our offerings. Additionally, we're reviewing our transportation coordination to prevent any future delays and inconvenience to our guests. Rest assured, we are taking your criticism seriously as it is crucial for us to understand areas needing improvement. We hope to have the opportunity to demonstrate our commitment to excellence if you choose to return. Your comfort and satisfaction remain our priority. Thanks & Regards Shanawaz Khan
Terrible
Too bad. Next time i will never ever book any of my trip with make my trip. I would request everyone not to book with make my trip.
Room: SUITE ROOM
Hotel Sapphire By Fair Hospitality has replied on Sun Sep 22 16:34:47 IST 2024
Dear Sir, We are deeply concerned to read that your recent stay at Hotel Sapphire Resort Lonavala did not meet the expectations set by your previous visit. Your feedback about the resort's condition is taken very seriously, and we assure you that we are investigating the matter to ensure our standards are not only met but exceeded. While we do undergo continuous improvements and staff training to deliver the best experience possible, it seems we have fallen short during your stay. We understand how this might influence your recommendation, and we hope to have the opportunity to regain your trust. If you choose to discuss your experience further or are willing to give us a chance to address your concerns, please reach out to our management team directly. We are committed to restoring your confidence in Sapphire Resort Lonavala. Thanks & Regards Shanawaz Front Office Executive Managed By Fair Hospitality
Lonavala hotel
familyIt is very best for stay and good place in lonavala for night stay. In this hotel there is very supportive staff
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Fri Aug 16 17:24:27 IST 2024
Dear Sir, It's truly rewarding to hear that you and your family had a wonderful stay at our property, enjoying the range of amenities and culinary experiences we offer. We're delighted that the spaciousness of our rooms met your expectations and that the buffet breakfast and lunch added to your family's enjoyment. It's also great to know that the tea and cookies in the evening, complemented by our fun activities, were to your liking. Your kind words about our courteous staff mean a lot as we strive to maintain a hospitable and inviting atmosphere for all our guests. We hope to have the pleasure of welcoming you back again for another memorable stay with us. Thanks and Regards, Shanawaz Khan
Excellent Stay
It was awsum place. Very nice ambience. Cleanliness n very cheap too. Staff is very helpful. Must visit guys. I will to come again. Thanks sapphire. Lovely staying here.
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Fri Aug 16 17:25:36 IST 2024
Dear Sir, It's truly rewarding to hear that you and your family had a wonderful stay at our property, enjoying the range of amenities and culinary experiences we offer. We're delighted that the spaciousness of our rooms met your expectations and that the buffet breakfast and lunch added to your family's enjoyment. It's also great to know that the tea and cookies in the evening, complemented by our fun activities, were to your liking. Your kind words about our courteous staff mean a lot as we strive to maintain a hospitable and inviting atmosphere for all our guests. We hope to have the pleasure of welcoming you back again for another memorable stay with us. Thanks and Regards, Shanawaz Khan
Terrible Stay
Very bad hotel
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Fri Aug 16 17:29:40 IST 2024
Dear Sir, We are deeply concerned to read that your recent stay at Hotel Sapphire Resort Lonavala did not meet the expectations set by your previous visit. Your feedback about the resort's condition is taken very seriously, and we assure you that we are investigating the matter to ensure our standards are not only met but exceeded. While we do undergo continuous improvements and staff training to deliver the best experience possible, it seems we have fallen short during your stay. We understand how this might influence your recommendation, and we hope to have the opportunity to regain your trust. If you choose to discuss your experience further or are willing to give us a chance to address your concerns, please reach out to our management team directly. We are committed to restoring your confidence in Sapphire Resort Lonavala. Thanks & Regards Shanawaz Khan
Excellent Stay
Peaceful location, great hospitality by hotel staff, near to market. A must stay when you plan lonavala.
Room: Standard Room
Hotel Sapphire By Fair Hospitality has replied on Fri Aug 16 17:28:27 IST 2024
Dear Sir, We're delighted to hear that your stay at Hotel Sapphire Lonavala exceeded your expectations! It's wonderful to know that our staff's attentiveness and courtesy played a significant role in making your visit perfect. We're especially glad that the combination of beauty at our resort provided you with the ideal setting for relaxation and rejuvenation. Your recognition of the efforts in maintaining high standards in housekeeping and dining services is greatly appreciated. We look forward to welcoming you back for another exceptional experience. Thanks & Regards Shanawaz Khan
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