Review Of Hotel Sera Grand by Verbatim Hospitality,Near SRM University

Excellent location, clean room & v good restaurant. Lots of NV food options.

Basic Amenities were not provided & foul smell in the washroom. need to improve customer oriented approach. just 1 additional water bottle they are charged money & that too instantly.

Well maintained property, excellent location near the airport, clean rooms, toilets, Good AC rooms, overall a great experience. Also the price was very affordable. Polite staff, Ms Anshu, good food too. Over all a great experience.

It is located in Service road of GST Road. Ample car parking. The staff seemed to be not so great on hospitality. There is veg & non veg RESTAURANT on the Ground floor. They deliver to the room. The ROOM was really big, but not worth the 4k we paid for a night. The TOILET had a constant smell, due to which I asked it to be cleaned again. That didn’t help anyway. They provide bottled water in the room and kettle.

we booked double bed but we got 2 single bed, there is no amenities like dental kit, or any toiletries item provided.

The food served in the ground floor restaurant is quite good. Location is near to SRM University but the auto drivers charge exorbitant fares. Rooms are quite big with basic facilities. Bar is also very good with good service.

I am not happy with the service and staff behaviour. They were not at all cooperative, AC was not cooling, TV was not operational. Staff was rude and ready to engage with guests.

Receptionist was very impolite and unwelcoming , ac was not effective. Resturant management was good , limited choice but fresh food. Breakfast was mini tiffin but again quality n taste was perfect

Awesome stay . Near to Srm university . Look forward to stay with family in future

nice and descent property. food was good. staff behaviour was excellent. cons:Matrass conditions needs to be reviewed... nice and descent property. food was good. staff behaviour was excellent. cons:Matrass conditions needs to be reviewed...

Staff were very supportive and helpful.

Hotel location is good. But maintenance is very poor. Looks like no leadership to look after maintenance. Fan regulator was not working, very low water pressure in bathroom and hand spray. Sower has low water pressure and also it was blocked over the period of time and cleaning at all. Restaurant was good with some manageable issues.

Food was very good. Property is located on the main road. Staffs arr very cooperative.

property is Good also the hotel staff is very good. The quality of food is also very good,we have enjoyed during stay of our Trip property is Good also the hotel staff is very good. The quality of food is also very good,we have enjoyed during stay of our Trip.

very nice stay. nice help ful staffs , foods are good., like to stay in future also

reception staff was really bad . and there was no other assisting staff for other needs . location was good ..toilet was stinging bad

"Decent stay at this hotel, average cleanliness, good location. Friendly staff, but room could be improved. Suitable for budget travelers, not for luxury seekers. Overall, 3/5 stars."

i didn't try food but other things r awesome . staff r very helpful. Neat nd clean hotel. nice view.

Good and hospitable treatment. No problems as such just at first smelly but then they changed the room

Excellent location. Lot of variety in food options. Prompt room service.