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Review Of Hotel Sera Grand by Verbatim Hospitality,Near SRM University

Maraimalai Nagar, Chennai | 36.5 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    399 Ratings, 180 Reviews

    excellent
    23%
    very good
    36%
    average
    22%
    poor
    11%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 2
    • 5
    • 3
    • 3
    • 5
    • 2
    • 5
    • 3
    • 4

    Rating Categories

    • Location3.9
    • Cleanliness3.6
    • Room3.7
    • Value For Money3.1
    • Food2.9
    • Security3.6

    Sort by:

    Positive first
    5.0

    Excellent Stay

    bhabananda n.

    Excellent location, clean room & v good restaurant. Lots of NV food options.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Superior Twin Room

    2.0

    Poor Stay

    rakesh g.solo

    Basic Amenities were not provided & foul smell in the washroom. need to improve customer oriented approach. just 1 additional water bottle they are charged money & that too instantly.

    Travel Month: Oct 2025

    Room: Superior King Room

    5.0

    Excellent Stay

    aseem b.couple

    Well maintained property, excellent location near the airport, clean rooms, toilets, Good AC rooms, overall a great experience. Also the price was very affordable. Polite staff, Ms Anshu, good food too. Over all a great experience.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Superior Twin Room

    3.0

    Definitely not worth the 4k

    nishana.family with 1 kid

    It is located in Service road of GST Road. Ample car parking. The staff seemed to be not so great on hospitality. There is veg & non veg RESTAURANT on the Ground floor. They deliver to the room. The ROOM was really big, but not worth the 4k we paid for a night. The TOILET had a constant smell, due to which I asked it to be cleaned again. That didn’t help anyway. They provide bottled water in the room and kettle.

    Travel Month: Aug 2025

    Room: Superior King Room

    3.0

    Average Stay

    kalpana s.family

    we booked double bed but we got 2 single bed, there is no amenities like dental kit, or any toiletries item provided.

    Travel Month: Aug 2025

    Room: Superior King Room

    3.0

    Average Stay

    nabarun s.

    The food served in the ground floor restaurant is quite good. Location is near to SRM University but the auto drivers charge exorbitant fares. Rooms are quite big with basic facilities. Bar is also very good with good service.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Superior Twin Room

    2.0

    Poor Stay

    harish j.

    I am not happy with the service and staff behaviour. They were not at all cooperative, AC was not cooling, TV was not operational. Staff was rude and ready to engage with guests.

    Travel Month: Aug 2025

    Room: Superior Twin Room

    3.0

    Average Stay

    varun k.family with 1 kid

    Receptionist was very impolite and unwelcoming , ac was not effective. Resturant management was good , limited choice but fresh food. Breakfast was mini tiffin but again quality n taste was perfect

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Superior King Room

    5.0

    Pleasant stay

    anirban r.solo

    Awesome stay . Near to Srm university . Look forward to stay with family in future

    Travel Month: Aug 2025

    Room: Superior Twin Room

    4.0

    Chennai travel diary

    somya s.couple

    nice and descent property. food was good. staff behaviour was excellent. cons:Matrass conditions needs to be reviewed... nice and descent property. food was good. staff behaviour was excellent. cons:Matrass conditions needs to be reviewed...

    Travel Month: Aug 2025

    Room: Superior Twin Room

    5.0

    Excellent Stay

    manoj v.family with 1 kid

    Staff were very supportive and helpful.

    Travel Month: Jul 2025

    Room: Superior King Room

    3.0

    Average Stay

    ranjeet s.

    Hotel location is good. But maintenance is very poor. Looks like no leadership to look after maintenance. Fan regulator was not working, very low water pressure in bathroom and hand spray. Sower has low water pressure and also it was blocked over the period of time and cleaning at all. Restaurant was good with some manageable issues.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Superior Twin Room

    5.0

    Excellent Stay

    mritunjay p.family with 1 kid

    Food was very good. Property is located on the main road. Staffs arr very cooperative.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Superior King Room

    4.0

    Good Stay

    digvijay s.family

    property is Good also the hotel staff is very good. The quality of food is also very good,we have enjoyed during stay of our Trip property is Good also the hotel staff is very good. The quality of food is also very good,we have enjoyed during stay of our Trip.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Superior Twin Room

    4.0

    Good Stay

    rabin b.family

    very nice stay. nice help ful staffs , foods are good., like to stay in future also

    Travel Month: Jun 2025

    Room: Superior Twin Room

    3.0

    Average Stay

    amima l.solo

    reception staff was really bad . and there was no other assisting staff for other needs . location was good ..toilet was stinging bad

    Travel Month: Jun 2025

    Room: Superior King Room

    3.0

    Average Stay

    "Decent stay at this hotel, average cleanliness, good location. Friendly staff, but room could be improved. Suitable for budget travelers, not for luxury seekers. Overall, 3/5 stars."

    Travel Month: May 2025

    Room: Superior Twin Room

    4.0

    one of the safest place. surroundings r good

    renu c.family

    i didn't try food but other things r awesome . staff r very helpful. Neat nd clean hotel. nice view.

    Travel Month: May 2025

    Room: Superior King Room

    5.0

    Excellent Stay

    aiushi s.couple

    Good and hospitable treatment. No problems as such just at first smelly but then they changed the room

    Travel Month: May 2025 (6-Night Stay)

    Room: Superior King Room

    4.0

    Good Stay

    bhabananda n.

    Excellent location. Lot of variety in food options. Prompt room service.

    Travel Month: Apr 2025

    Room: Superior Twin Room

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