The property has received mixed reviews from guests. While some guests have praised the spacious and clean rooms, supportive staff, and good food, others have complained about poor service, bad ambience, and unhygienic conditions. Some guests have also mentioned issues with amenities such as non-working TVs, lack of hot water, and slow room service. The property's location has also been a point of contention, with some guests finding it convenient while others have found it too far from the city center.