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Review Of Hotel Soorya City0123401234

Sultanpet, Palakkad | 810 m drive to Palakkad Town Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    198 Ratings, 75 Reviews

    excellent
    25%
    very good
    34%
    average
    20%
    poor
    11%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 3
    • 4
    • 4
    • 3
    • 4
    • 5
    • 1
    • 5

    Rating Categories

    • Location3.5
    • Cleanliness3.4
    • Room3.5
    • Food3.0
    • Hospitality3.5
    • Value For Money3.4

    Sort by:

    Positive first
    3.0

    Expectation not delivered

    deepak r.business

    Couldn’t find the hotel as it’s behind a shopping complex. Poor housekeeping as staffs are not trained other than front office.

    Travel Month: Sep 2025

    Room: Standard Ac

    Hotel Soorya City has replied on Mon Sep 15 12:12:34 IST 2025

    Thank you sir for your feedback . House keeping staffs are newly appointed . Surely will improve training to staffs. Thank you sir for your support.

    1.0

    Terrible Stay

    gangavarapu n.solo

    they given room attached to other room , other room people are listening songs with loud sound,no sleep at night , no proper hot water , room smells like smoking . Really not good sleep. I don't book room in this hotel again

    Travel Month: Jul 2025

    Room: Standard Ac

    Hotel Soorya City has replied on Fri Aug 08 11:44:16 IST 2025

    Thank you sir for your feedback. We are apologizing for the inconvenience caused during your stay . We will look into the matter very seriously. And now we request your next stay at our hotel to serve you better. Once again sorry sir.

    5.0

    Excellent Stay

    brian n.

    Yes

    Travel Month: Apr 2025

    Room: Standard Ac

    Hotel Soorya City has replied on Tue Apr 15 12:38:50 IST 2025

    THANK YOU SIR FOR YOUR FEEDBACK. WE EXPECT YOUR NEXT STAY AT OUR HOTEL.

    5.0

    good, location palakkad location wise, big and broad room with afacilities.

    kesevan v.family

    very good excellent in all ways budget and facilities, parking wise, location wise, big and broad room with all facilities.

    Travel Month: Feb 2025

    Room: Standard Room Non Ac

    Hotel Soorya City has replied on Mon Mar 03 18:35:52 IST 2025

    Thank you sir for your valuable feedback

    2.0

    Poor Stay

    vishnulal b.

    Unhygienic room with bad smell no free water bottles given no tea making kit provided totally unsatisfied with the stay

    Travel Month: Dec 2024

    Room: Standard Ac

    Hotel Soorya City has replied on Wed Jan 29 16:31:42 IST 2025

    Sir, Sorry for the inconvenience. We will look into your complaints very seriously and rectify for our valuable guests a pleasant stay at our hotel.

    5.0

    Good very nice exllent experience make my trip thankyou so mutc it is very h

    sathik a.business

    Good experience excellent. . . More it is very help full hotel is clean.

    Travel Month: Dec 2024

    Room: Standard Room Non Ac

    Hotel Soorya City has replied on Mon Jan 06 16:06:18 IST 2025

    thank you sir for your feedback. we expect your next stay at our hotel.

    2.0

    Will not go again

    rajesh r.solo

    The room was not maintained properly. The furniture was old and worn out. Phone was not working, and inspite of complaint, they didnt follow up. Though the staff were courteous, they were not proactive

    Travel Month: Nov 2024

    Room: Deluxe Bedroom

    Hotel Soorya City has replied on Mon Dec 02 17:35:45 IST 2024

    Thank you for the feedback Sir, and extremely sorry for the inconvenience . Will look into the complaints very sincerely and rectify it soon.

    1.0

    Horrible service and stay

    anirudhan v.solo

    The room is below standard. The tiles are broken and the furniture has damages. The rooms are not clean the furniture and sheets are not spot free. The service is really bad i asked for water and did not get any. Even if there is a kettle inside the room and is a three star facility they would not provide tea bags and creamer.

    Travel Month: Sep 2024

    Room: Standard Room Non Ac

    Hotel Soorya City has replied on Fri Oct 04 16:21:21 IST 2024

    Thank you for your feedback and surely we will look into service and maintenance part . Sorry for the inconvenience.

    3.0

    Average Stay

    abhijith k.

    I didn't get any discount with last discount code

    Travel Month: Jul 2024

    Room: Standard Room Non Ac

    Hotel Soorya City has replied on Sat Jul 20 16:05:55 IST 2024

    Thank you for your feedback. Sir, Discounts on online platform is scheduled by online channels itself. We cannot do any changes on it. Sorry.

    2.0

    Poor Stay

    jothimani p.business

    No hot water in room, whole day, and night, location difficult to locate reception, poor room services/ food etc no invoice at check out time ( 1 pm - 8pm.

    Travel Month: Jun 2024

    Room: Standard Room Non Ac

    Hotel Soorya City has replied on Sat Jul 20 16:16:40 IST 2024

    Thank you for the feedback. Sorry for the inconvenience. Due to some plumbing problem in that particular room hot water issue occur. But it is informed on check in time and requested to shift the room in the same floor. Guest has not shift the room. Once again I apology for the inconvenience.

    1.0

    Not hygiene

    nived n.loyalty-iconbusiness

    Rooms are not maintained properly and also charges additional amount for dental kits. Bed sheets are also torned.

    Travel Month: Jun 2024

    Room: Standard Ac

    Hotel Soorya City has replied on Wed Jun 19 16:36:22 IST 2024

    Thank you for your feedback. We will check and rectify it immediately. Sorry for the inconvenience.

    1.0

    Terrible Stay

    shine c.family

    In my life first time most wrost experience, no food support, no ac most of the time, bad attitude by customer relationship manager one lady sitting in glass cabin, no cleaning, no got water,

    Travel Month: May 2024 (3-Night Stay)

    Room: Standard Ac

    • user photos

    Hotel Soorya City has replied on Sun May 12 16:59:46 IST 2024

    Sir, thank you for your feedback. We are extremely sorry for the inconvenience caused during the stay. Due to the lack of inexperienced staff such complaints occurs. We assure you we will improve the service without any excuse.

    4.0

    Hotel is good

    aswin.family

    Booked this hotel on 02/04/2024 everything was fine before getting a call from this hotel. Receptionist called me at 12:30am and informed that my booking is confirmed but they can't give any rooms in the hotel due to some maintenance works. Alternatively we have to check in to another branch of the hotel which is located in olavakkode. Just imagine we are 5 in the group with a 4 years old child, midnight time searching for an another hotel. After the argument he was admitted his mistake and promised me to call back with in 15 minutes. Within 15 minutes i received a call from him and it was a positive response. We got the same rooms and it was a smooth check in. However, i did't find any maintenance work there. Except that phone call everything is okay for us. Thank you ashok and security guard for a smooth check in.

    Travel Month: Apr 2024

    Room: Standard Ac

    Hotel Soorya City has replied on Tue Apr 16 13:43:40 IST 2024

    Thank you sir for your feedback.

    1.0

    Terrible Stay

    joseph f.couple

    our stay was horrible. When i enter inside the room, full of cigarette smell and no cleanliness maintained. Toilet separated with a curtain with full of dirt and i was afraid to touch that curtain. Inside the room, on the roof with spider web. Ac temperature was not adjustable. Horrible stay. I won’t recommend this hotel for anyone.

    Travel Month: Apr 2024

    Room: Standard Ac

    Hotel Soorya City has replied on Tue Apr 16 13:52:38 IST 2024

    Thank you for your feedback and we apologize for the inconvenience caused during the stay. We promise we will take care of the complaints seriously.

    4.0

    Great Experience

    jeevan.business

    Good location , Food 👍Excellent and good behavior Staff😀😀😀🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 Great Experience

    Travel Month: Mar 2024

    Room: Standard Room Non Ac

    Hotel Soorya City has replied on Mon Apr 01 13:53:28 IST 2024

    thank you sir, thank you so much

    3.0

    Average Stay

    gopinathan b.

    There is no lift. Being a senior citizen, I found it difficult to climb the stairs since I was allotted room in the first floor. House keeping needs a lot of improvement.

    Travel Month: Feb 2024

    Room: Standard Ac

    Hotel Soorya City has replied on Tue Apr 16 13:54:46 IST 2024

    Thank you for your feedback. We will take care of the service for the improvement

    4.0

    Good Stay

    bismi n.couple

    Good rooms with ac. Washrooms were clean and and staff were nice. There are restaurants and bar near by.

    Travel Month: Dec 2023

    Room: Standard Ac

    Hotel Soorya City has replied on Tue Apr 16 13:55:23 IST 2024

    thank you for your feedback sir

    4.0

    Stay experience

    sreejith.group

    It was a nice stay. Reception is responding on time for our requests. Room and toilet are very clean.

    Travel Month: Nov 2023

    Room: Standard Ac

    Hotel Soorya City has replied on Thu Nov 16 18:53:26 IST 2023

    Thank you for your valuable feedback , Visit again

    2.0

    Hospitality

    naseer s.solo

    It was need to make guest with hospitality but i have not seen in this hotel along with while making information of room cleaning not done and water single day provided next day not provided

    Travel Month: Oct 2023

    Room: Standard Ac

    Hotel Soorya City has replied on Tue Oct 31 18:00:55 IST 2023

    Thank you for your valuable feedback , We promise next time there won"t be an issue like this again Visit again sir

    4.0

    Stay at hotel soorya city

    arif p.family

    Stay at hotel was good. I stayed with my family one night and vacated by 11am. The refrigerator in the room was not maintained well and the bedsheet was also not cleaned well

    Travel Month: Aug 2023

    Room: Deluxe Bedroom

    Hotel Soorya City has replied on Tue Oct 31 18:01:50 IST 2023

    Thank you for your valuable feedback , We promise next time there won"t be an issue like this again Visit again sir

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