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Review Of Hotel Suman City ( by Ykx Residencies )

Sector 11, Gandhinagar

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    106 Ratings, 53 Reviews

    excellent
    26%
    very good
    26%
    average
    17%
    poor
    8%
    bad
    22%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 1
    • 4
    • 1
    • 1
    • 2
    • 4
    • 3
    • 5

    Rating Categories

    • Location3.0
    • Cleanliness3.2
    • Room3.7
    • Value For Money3.5
    • Food2.3
    • Security2.6
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property boasts a great location with easy access to public transport and a stunning city view from the top floors. Many guests appreciate the spacious rooms and friendly staff. However, cleanliness seems to be a recurring concern, with reports of unclean rooms, stained linens, and poor maintenance. Basic amenities like food service, hot water, and intercom facilities are notably lacking, leaving many guests frustrated. While there are some positives, overall cleanliness and service leave much to be desired.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    raj a.couple

    worst experience property images & real rooms are so different & worst service

    Travel Month: Sep 2025 (3-Night Stay)

    Room: City View

    1.0

    Terrible Stay

    hemant j.solo

    Worst stay ever, not even a 2 star hotel, zero 0 facilities, no management, broken facilities, no TV, not even proper bathroom to shower, suraj was one idiot who kept arguing and kicking out even playing full amount Not recommended to anyone going to gandhinagar

    Travel Month: Sep 2025

    Room: City View

    1.0

    Worst property and waste of money

    dibya m.business

    First of all I have booked a twin bed, where as they denied during check in and provided a double bed room , there was no water, no geyser, no towels for every thing we requested them, bathroom was full of diets on the first day it was so dirty that one cant just use the washroom, cockroaches were roaming inside the bedroom and bathroom,broken washroom having such a bad smell you can't even enter. does not have any idea about the on line booking, started arguing upon asking for twin bed, said (Aap check out kar lijiye) absolute a nonsense who ruined the complete stay,and we checked out prior to one day on 3rd August around 9 am and checked in to another hotel. The worse thing was the room 306 provided doesn't have a proper lock and a broken door, no duvet, no towels provided for 2 days,after having a lot of argument they provided the dirty towel and bedsheet instead a duvet.

    Travel Month: Jul 2025 (5-Night Stay)

    Room: Hollywood Twin

    3.0

    Average Stay

    chirag j.couple

    It would not convenient as check in time was prefixedat 12:00 noon by make my trip

    Travel Month: Jul 2025

    Room: Hollywood Twin

    5.0

    Great Experience

    vatsal d.solo

    Great stay . Staff behaviour is great . Rooms are spacious. Great location.

    Travel Month: Jul 2025

    Room: Hollywood Twin

    1.0

    Terrible Stay

    arpita m.business

    no kitchen in the hotel rooms were dirty and had bad odour, no provision for even packaged drinking water/ tea/ snacks, no phone in the rooms to connect to the reception

    Travel Month: Dec 2024

    Room: City View

    1.0

    The worst eve

    urvashi l.couple

    The worst destination ever. No ventilation. Bed sheets are not cleaned. As well blankets too. No service. Not even providing water bottles and thankgod they have beds. Walls are stinky. No geezer. Please don't stay here you will waste yor money and precious time.

    Travel Month: Dec 2024

    Room: Hollywood Twin

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    ravi m.business

    Basic amenities is not provided at hote. on ground there is no such facilities.

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Hollywood Twin

    3.0

    Average Stay

    abhay n.

    Find insects in hotel towel not give timely

    Travel Month: Dec 2024

    Room: Compact

    4.0

    Good Stay

    anand m.loyalty-iconfamily

    searched in Google which is near to our conference, there s no food, amenities were gud and services fine

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Compact

    3.0

    Average Stay

    preyank s.business

    Poor maintenance of the property. Flush in the toilet doesn't work. The place doesn't have a restaurant.

    Travel Month: Dec 2024

    Room: Hollywood Twin

    5.0

    Comfortable stay

    srivatsa v.couple

    Hotel in a prominent location with easy access to metro and public transport. Good city view from 10th floor, spacious rooms, good service & to add pvr cinemas in same complex

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Hollywood Twin

    • user photos
    • user photos
    • user photos
    3.0

    Not that great place to stay

    srinivas r.business

    No ironing or laundry here. I had to go to conference and 2 days no one for laundry no food close by in one km radius and not much enmities

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Hollywood Twin

    1.0

    Never again to this place!

    mathew j.solo

    This place is terrible. I had no option as i had paid full amount for 3 days and due to an exhibition happening most hotels were full. The rooms are spacious but the cleanliness of rooms, linen, washroom and service are below standard. I will never stay here or recommend to anyone.

    Travel Month: Aug 2024 (3-Night Stay)

    Room: City View

    3.0

    Improvement required in service

    kalpesh t.business

    No food facilities, toilet sheet and bath seat found broken, subscription of tv channels not available, only soap and oil provided as a toiletries, intercom not available

    Travel Month: Apr 2024

    Room: Hollywood Twin

    Hotel Suman City ( by Ykx Residencies ) has replied on Sun Jun 23 19:24:25 IST 2024

    Dear Kalpesh, We focus on accomodation and events, not food/kitchen. We have repaire what was broken. Tv has a limited number of channels. we provide as per the room charges. Intercom is not needed in a 15 room property. Thank you for staying with us

    1.0

    Terrible Stay

    pramodh t.

    Not even changed the blanket and pillow covers, no room service

    Travel Month: Feb 2024

    Room: Compact

    Hotel Suman City ( by Ykx Residencies ) has replied on Sun Jun 23 19:27:32 IST 2024

    Dear Pramodh, We change sheets and cover for each new booking. We wish you had reported the same at the desk at that time only, we would have immediately assisted you. Room service is available till 12 mid night Thank you for choosing to stay with us

    1.0

    Terrible Stay

    amarish.

    Very poor service no hot water supply in bathroom no tv service in room no manner for room boy service they wear only halfpent no tea coffee service available no room intercom available

    Travel Month: Jan 2024

    Room: Compact

    Hotel Suman City ( by Ykx Residencies ) has replied on Sun Jun 23 19:34:53 IST 2024

    Dear Amarish, We already have the solar system installed to provide hot water in all rooms. All tv's are working. Late night, room boys change it to shorts. Tea or coffee is provided within 15 mins. Intercom is not needed for a 15 rooms hotel. Thank you for staying with us

    4.0

    Damn good stay, i'll rate 4/5

    nikhil.loyalty-iconbusiness

    Good and peaceful, i really love staying here. Rooms and lawns are spacious. I really love the dog & she is soo silent we didn't hear her bark.

    Travel Month: Jan 2024 (7-Night Stay)

    Room: Compact

    • user photos
    • user photos

    Hotel Suman City ( by Ykx Residencies ) has replied on Sun Jun 23 19:37:07 IST 2024

    Dear Nikhil. We feel happy to read such happy feedbacks. Its peaceful as its on the top floor. 'Spaciousness' is our key feature. Dog is pretty and supportive Hope to see you again :)

    3.0

    Only the photos looks appealing, can't get basic services

    devesh j.loyalty-iconbusiness

    Only the hotel ambience is good, you can feel peace and calmness. Situated on top of the building, missing basic services like food, tea, customer hospitality.

    Travel Month: Dec 2023

    Room: City View

    • user photos
    • user photos
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    Hotel Suman City ( by Ykx Residencies ) has replied on Sun Jun 23 19:43:48 IST 2024

    Dear Devesh, Thank you for uploading such wonderful photographs. We provide tea and coffee within 15 mins. All our staff are quite warm, friendly and supportive Hope to see you again )

    4.0

    Suman hotel

    dipakkumar.family

    Hotel location good but not parking available. I am suggesting for breakfast start because any guest morning first tee but suman city hotel 10 th floor therefore going to 10th floor to ground floor difficult. Suman city hotel not properly clean

    Travel Month: Nov 2023

    Room: City View

    Hotel Suman City ( by Ykx Residencies ) has replied on Sun Jun 23 19:53:30 IST 2024

    Dear Dipak, We are happy that you liked our location. Free parking is available for all our guests. Very soon we shall be starting breakfast. We have enhanced our cleaning procedures Hope to see you again )

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