Kitchen area was completely dumped with lot of unwanted stuff. All floor were dusty. When i enter in the room, it was mess allover. The bathroom was pathetic and used before we checked-in. Taps were rusted badly. There were cockroaches lying on the floor. The mug, bucket were yellow in color which means it was never cleaned before. Bedsheet were unclean, very bad smell was there in room. Dustbins were filled with some disgusting stuff! when i highlighted this issue to manager, he said will give you another room. Went to another room. There also the bathroom was in pathetic condition. Switch boards are opened and no rooms are matching with the images
Hotel Sun-Up Inn has replied on Tue Jun 17 11:47:04 IST 2025
Dear Shubham Shinde
Thank you for sharing your feedback about your recent stay at Hotel SUN-UP. We apologize that your experience did not meet your expectations, and we're truly sorry for any inconvenience or disappointment caused.
We take all feedback seriously and would like to make things right. Could you please provide more details about your experience so we can investigate and improve our services? Your insights will help us to enhance our offerings and provide a better experience for our future guests.
If there's anything specific we can do to rectify the issue or offer a gesture of goodwill, please let us know. Your satisfaction is our top priority, and we value your feedback as an opportunity to grow and improve.
Thank you again for your feedback. We hope to have the chance to serve you better in the future.
Best regards,
Hotel SUN-UP Team