The existing staff were very helpful and undoubtedly good employees. The hotel was under renovation, the entrance were completely blocked and the and the state of the hotel was in complete renovation and rebuilding make my trip should have taken a note of this and should not have allowed booking of this hotel. I reached hotel quite late, hence had to accept the existing status of the hotel to stay back. Cleanliness was very poor of the room bed-sheets very dirty, and restaurant was not available at all, not even drinking water was available all the time. Paying such a premium price for the hotel and not getting any facility, not even basic drinking water, make my trip should refund me the amount. Earlier i did hotel bookings from makemytrip and didn’t faced such issue. It seems to make my trip has lost its governance. I won’t be booking for the hotels via makemytrip now.
Hotel Supraja Yellow Bells has replied on Fri Nov 15 20:43:03 IST 2024
Dear Guest, Thank you for sharing your feedback. At Hotel Supraja Yellow Bells, it is our constant endeavour to provide our guests with the best services and facilities hence, we are disappointed to know that your experience with us has not been at par with your expectations. We apologize for the bitter experience you had to go through, and We shall ensure this is looked into and such incidents do not occur in the future. I would be happy to serve you again at our hotel.
