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Review Of Hotel Suraj Palace0123401234

Patia, Bhubaneshwar

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    109 Ratings, 49 Reviews

    excellent
    29%
    very good
    28%
    average
    19%
    poor
    14%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 2
    • 4
    • 1
    • 3
    • 4
    • 4
    • 5
    • 4
    • 4

    Rating Categories

    • Location3.9
    • Cleanliness3.8
    • Room4.3
    • Food3.8
    • Hospitality3.9
    • Value For Money3.5
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    Reviews Summary

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    The property is well appreciated for its excellent location, good food quality, and cordial staff. However, several guests pointed out issues like poor room cleanliness and slow service. While many enjoyed their stay, some reported problems with maintenance and inadequate attention from staff. Overall, it presents a mixed experience for visitors.

    Sort by:

    Positive first
    4.0

    very good

    ranjit p.couple

    Location is very good. Foods are good. House keeping also good. Overall rating 10 out of 20. very good Location is very good. Foods are good. House keeping also good. Overall rating 10 out of 20. very good Location wise very good. House keeping , catering all are very good. Overall stay at Hotel Suraj Place was very nice Experience.

    Travel Month: Aug 2025

    Room: Business Plus

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    Hotel Suraj Palace has replied on Wed Aug 20 15:47:05 IST 2025

    Dear Mr ranjit patra, Thank you for your feedback. We are glad you liked the location, food, and housekeeping. We appreciate your overall positive experience and hope to make your next stay even better.

    1.0

    Worst Hotel and Hospitality service ever.

    devi p.solo

    The Hotel room was not even clean when I checked in. The linens were all used. The hotel staff didn't care to change the bedsheets and pillow covers before they give the keys. There were no complimentary water bottle. When I asked the room service for water, the guy brought me used water bottle. The room was smelling bad. When asked they sprayed an air freshener and gave excuses. Food was inferior quality. The breakfast was terrible. They served oily Puri and chhole. They didn't have varieties of dishes for the breakfast. Worst experience ever.

    Travel Month: Aug 2025

    Room: Business Plus

    Hotel Suraj Palace has replied on Wed Aug 20 15:47:59 IST 2025

    Dear Mr Devi Prasad Tripathy, I am really sorry to hear about your experience. This is certainly not the standard we aim for. Thank you for bringing these issues to our attention we will address them immediately to improve our cleanliness, service, and food quality. We appreciate your feedback and hope to have the chance to make it right in the future.

    4.0

    Good Stay

    prabhat s.group

    "Great stay! The property's food was delicious, and the location was perfect. Facilities were top-notch, and the staff was friendly. Highly recommend!"

    Travel Month: Aug 2025

    Room: Business Plus

    Hotel Suraj Palace has replied on Wed Aug 20 15:48:32 IST 2025

    Dear Mr Prabhat Samantray, Thank you for the fantastic review. We are thrilled you enjoyed the food, location, facilities, and friendly staff. We truly appreciate your recommendation and look forward to welcoming you again.

    5.0

    little bit change in service overall good

    subrat s.couple

    staf and management good but need a improvement in service speed. food is good , if u can't lunch or dinner please include breakfast.

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Business Plus

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    Hotel Suraj Palace has replied on Wed Aug 20 15:50:29 IST 2025

    Dear Mr Subrat Sahu,Thank you for your feedback. We are glad you liked the staff, management, and food. We appreciate your suggestion to improve service speed and consider including breakfast when lunch or dinner isn't available. We will work on this to enhance your experience.

    3.0

    Average Stay

    patbandha m.business

    Hotel is Just average. They are not giving complete attention to the guests. And furniture, rooms, Bathrooms are not properly maintained. They are even not providing guest wise bathroom Towel, glasses, etc Hotel is Just average. They are not giving complete attention to the guests. And furniture, rooms, Bathrooms are not properly maintained. They are even not providing guest wise bathroom Towel, glasses, etc

    Travel Month: Jul 2025

    Room: Business Plus

    Hotel Suraj Palace has replied on Mon Jul 21 17:26:27 IST 2025

    Dear Mr Patbandha Mohini Mohan Warsi, Thank you for your feedback. We are sorry to hear that your stay did not meet expectations. We sincerely apologize for the inconvenience and will work on improving guest attention, room maintenance, and amenities. Your input helps us do better.

    3.0

    Average Stay

    satyabrata s.group

    a little bit better from the last experience. it will be more better for the upcoming guest who will be coming for the hotrl a little bit better from the last experience. it will be more better for the upcoming guest who will be coming for the hotel

    Travel Month: Jul 2025

    Room: Business Plus

    Hotel Suraj Palace has replied on Mon Jul 21 17:27:25 IST 2025

    Dear MrSatyabrata Sahu, Thank you for your feedback. We are glad to hear it was a bit better than your last visit. We are continuously working to improve and hope to provide an even better experience for future guests.

    1.0

    Terrible Stay

    satyabrata.

    "suraj hotel was a disaster! the worst experience unclean rooms, poor service, and overpriced. not worth the money. wouldn't recommend to anyone. disappointing stay, and it ruined the whole trip. avoid this hotel at all costs, trust me, you won't regret it."

    Travel Month: Jul 2025

    Room: Corporate Club

    Hotel Suraj Palace has replied on Wed Aug 20 15:51:30 IST 2025

    Dear Mr Satyabrata sahu, We are truly sorry to hear about your disappointing experience at Suraj Hotel. Your feedback is very important to us, and we apologize for the issues with cleanliness, service, and value. We will work hard to address these concerns and improve. Thank you for bringing this to our attention.

    2.0

    Poor Stay

    bhimasen m.

    Food distribution time very lazy that's mean no time table

    Travel Month: Jul 2025

    Room: Business Plus

    Hotel Suraj Palace has replied on Wed Jul 30 15:53:27 IST 2025

    Dear Mr bhimasen munda, We apologize for the inconvenience caused by the delays in food service. Your feedback is valuable, and we will work on establishing a more efficient and timely food distribution schedule. Thank you for bringing this to our attention.

    2.0

    Maintenance was not that great, smelly bedsheet, room service is very bad,

    lokesh k.business

    Food was good, room and property was in poor maintenance, no cleanliness, room service is not good,

    Travel Month: Feb 2025

    Room: Business Plus

    Hotel Suraj Palace has replied on Fri Sep 19 16:54:59 IST 2025

    Dear Mr Lokesh Kumar, We are sorry to hear about the maintenance and cleanliness issues you faced. Thank you for appreciating the food. Your feedback will help us improve our services.

    1.0

    stop accommodating such poor hotels

    ashima b.family

    I never stayed there because the place was pathetic and no person can really stay in such a pathetic place.

    Travel Month: Feb 2025

    Room: Business Plus

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    Hotel Suraj Palace has replied on Fri Sep 19 16:56:59 IST 2025

    Dear Ms Ashima Bedi, I am sorry to hear that your expectations were not met.

    4.0

    Review

    shoaib r.solo

    Good experience good service nice staff nice food good vibe.

    Travel Month: Dec 2024

    Room: Corporate Club

    2.0

    Poor Stay

    vijita.

    The hotel *did not have*a room* for me in spite of the booking. *they said they were* *full*. The contact *number given by makemytrip for the hotel did not work*. The hotel moved me to another property so i gave them a 2 otherwise terrible. Rubbish

    Travel Month: Nov 2024

    Room: Corporate Club

    3.0

    Average pleasant stay

    dr d.solo

    Hotel booking is easy due to quick service of mmt. Hotel location is good. Room is spacious & clean with average facilities. Yet few things to be improved like good functioning of ac, toilet seat, geyser etc. Toiletries kit must be provided in each room.

    Travel Month: Nov 2024

    Room: Corporate Club

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    4.0

    Good Stay

    rajiv k.loyalty-iconcouple

    Good room and location. But bathroom could be better. It becomes very wet. The breakfast was also not upto the mark. Very limited in choice.

    Travel Month: Oct 2024

    Room: Business Plus

    2.0

    Not in good condition

    loyalty-iconfamily with 1 kid

    The property condition is terrible, no cleanliness. It is in broken condition. Even the floors are Messy and all over hairs are spread out. Foul smell are there across the room

    Travel Month: Sep 2024

    Room: Business Plus

    2.0

    Poor Stay

    anindya k.business

    Room service and particularly food service is pathetic even coffee or lassi or cold coffee and sandwich is not available pretext is continental chef is not available although not everything is continental above

    Travel Month: Sep 2024 (3-Night Stay)

    Room: Business Plus

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    4.0

    Room stay at hotel suraj palace

    niranjan g.business

    Hotel is good, nearby location is also good. Good staff behaviour but room service is not proper. Overall is good

    Travel Month: Aug 2024

    Room: Business Plus

    5.0

    Good Stay

    sunil k.loyalty-iconfamily

    Location of Property is excellent, amenities were very good , food is also good and staff also cooperative.

    Travel Month: May 2024

    Room: Business Plus

    2.0

    Casual attitude costs

    dipankar c.loyalty-iconcouple

    Though the hotel management had all the facilities, the staff attitude was that of utter insensitivity, casualness. The room was not cleaned. Had complain next day to get the room cleaned, restore in room tv, room slippers and a host of other nutty gritties during stay. The curtains were not washed a long time was evident with numerous stain marks. Overall not satisfied with the kind of money paid for a 2 night stay.

    Travel Month: Apr 2024

    Room: Business Plus

    5.0

    Excellent Stay

    sunil k.loyalty-iconfamily

    Location is easy to find, food and amenities were very good and staffs are also very good and very courteous

    Travel Month: Dec 2023

    Room: Business Plus

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