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Gumanpura, Kota | 2.7 km drive to Kota River Front
421 Ratings, 253 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property for its central location in Kota, making it easy to access local attractions. The co-operative and polite staff consistently receive high praise, along with the delicious food offerings and variety at breakfast. Many find the rooms clean and well-maintained, enhancing their overall pleasant stay experience. However, some noted occasional issues with room cleanliness and WiFi connectivity.
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Terrible Stay
There was dust on the floor, the bathroom was not clean, the mirror in the room was cracked, there was dust on the kettle provided in the room. The bed sheets seemed not washed properly. The tap was loose on the basin
Room: Deluxe Room with Complimentary Mocktail or Soup
Excellent Stay
the hotel stay is very good and the room service is very good and hyotel staff are very cooperative.
Room: Executive Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Mon Oct 13 09:22:51 IST 2025
Dear Mr. Lalit Shukla, Thank you for your excellent rating and kind words! We’re delighted to know that you enjoyed your stay, found our services satisfactory, and appreciated our team’s cooperation. Your feedback means a lot to us and motivates our staff to keep delivering great hospitality. We look forward to welcoming you again at Hotel Surya Royal. Warm regards, Kapil Yadav
nice stay
room was near and clean , breakfast was amazing , staff was co operative overall it was nice pleasant stay
Room: Executive Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Mon Oct 13 09:24:34 IST 2025
Dear Ms. Sonali Katara, Thank you for sharing your valuable feedback and for rating us 4 stars! We’re delighted to know that you had a pleasant stay and enjoyed the clean room, delicious breakfast, and our team’s hospitality. We truly appreciate your kind words and look forward to welcoming you again at Hotel Surya Royal. Warm regards, Kapil Yadav
Excellent Stay
Good n enjoyed stay good room neat clean and quality veg food as well as enjoyed Kota city visit. Enjoyed lot
Room: Premier Room with Complimentary Mocktail or Soup
Hotel Surya Royal
Dear Mr. Ashesh Sheth, Thank you so much for your wonderful 5-star rating and detailed feedback! We’re delighted to know that you had an enjoyable stay, appreciated our clean rooms, quality vegetarian food, and had a great time exploring Kota city. Your kind words truly motivate our team to continue providing exceptional hospitality. We look forward to welcoming you again at Hotel Surya Royal. Warm regards, Kapil Yadav
Excellent Stay
A nice stay with very good service and food is also good
Room: Deluxe Room with Complimentary Mocktail or Soup
Poor Stay
Booked 2 rooms both have Lizard and mosquito, although they have offers another rooms, but not upto the mark
Room: Premier Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Mon Oct 13 09:37:10 IST 2025
Dear Mr. Himanshu Tiwari, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the issues with pests in the rooms. Your experience does not reflect the standard we strive to maintain, and we regret that the alternate rooms did not meet your expectations. Please be assured that your comments have been shared with our housekeeping and maintenance teams to prevent such issues in the future. We hope to have the opportunity to welcome you again and provide a stay that meets your expectations. Warm regards, Kapil Yadav
Waste
I recently stayed at this hotel and was quite disappointed with the experience. Firstly, there was no hot water throughout my stay, which was extremely inconvenient. Despite informing the staff, the issue was not resolved. Additionally, room cleaning was not done at all during my stay. I expected at least basic housekeeping services like fresh towels and a cleaned room, but none were provided. Overall, the lack of hot water and poor maintenance standards made the stay uncomfortable. I hope the management takes this feedback seriously and improves their services.
Room: Deluxe Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Mon Oct 13 09:40:23 IST 2025
Dear Mr. Sai Teja, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused during your stay, particularly regarding the lack of hot water and housekeeping services. This does not meet the standards we strive to maintain, and we regret the discomfort you experienced. Your feedback has been shared with our operations and housekeeping teams to ensure such issues are addressed promptly in the future. We hope to have the opportunity to welcome you again and provide a stay that meets your expectations. Warm regards, Kapil Yadav
Good Stay
Food was great My
Room: Executive Room with Complimentary Mocktail or Soup
Breakfast is average
Hotel is good but complimentary breakfast is average, overall good stay for family, price is some higher
Room: Premier Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Wed Jun 18 18:18:27 IST 2025
Thank you, sir, for your feedback and for taking the time to leave a review and We will consider making some changes based on your suggestion.
Hotel Surya Royal
The food was okay, the amenities were below average, and the services were okay. i am in a deluxe room ac not working, phone is not working sometimes
Room: Deluxe Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Wed May 14 16:54:53 IST 2025
Thank you, sir, for your feedback and for taking the time to leave a review. and we are very sorry for inconvenience
Limited amenities at hote
Food is average and Location is Good some of the amenities shown on MakeMyTrip are not available like dental kit, saving kit, work tables, wash room are not good.
Room: Deluxe Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Fri May 02 18:31:27 IST 2025
Thank you sir, for your feedback and for taking the time to leave a review
Terrible Stay
4
Room: Executive Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Mon Oct 13 09:41:58 IST 2025
Dear Anutosh Verma, We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused during your stay. Your feedback is extremely important to us, and we will review it carefully to identify areas for improvement. We hope to have the opportunity to welcome you again and provide a stay that better meets your expectations. Warm regards, Kapil Yadav
Premier room and services not worth the money.
The property is centrally located and has a decent car park. The hotel seems to have been renovated recently which gives the common areas and exterior a modern touch. However, we were disappointed with our Premier category room and the hotel services. Room cleanliness wasn't upto the mark and we could see dust gathered under Set Top Box and Phone. The AC remote wasn't working when we checked in, neither was hot water in the bathroom. We were also not given WiFi details during check in. We had to make multiple calls to the reception to get these things sorted. The buffet breakfast next morning was also underwhelming with cold stale preparations. We specifically had to ask for hot preparation for few items. Overall, not worth the money that we paid. Will not recommend.
Room: Premier Room with Complimentary Mocktail or Soup
Value for money stay and all location nearby
Location was good and staff was courteous. Food was very nice rooms are good with ample space. Major location were nearby as riverfront and jag mandir was walking distance.
Room: Deluxe Room with Complimentary Mocktail or Soup
Poor Stay
We have booked hotel . Our experience to stay at surya royal kota is very bad. We have booked 2 room but in 1room if we start fan lights automatically start and if turn off lights fan automatically turn off. We complained about thi they asked to use ac instead of fan. We also ask to change the room but they refused. Very bad experience
Room: Deluxe Room with Complimentary Mocktail or Soup
Excellent Stay
Place is hygiene & mid of city, all accessibility near by & good food quality & variety
Room: Premier Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Sun Jan 26 09:16:12 IST 2025
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.
Poor Stay
As asked for water bottle for the room, the person at the reception denied. I have taken package of welcome drink, did not get the welcome drink. As asked for welcome drink I haven't got it. No bathroom amenities. Toilet paper was finished also asked for that, he didn't sent that also.Night reception guy was rude. Morning shift guy was good.
Room: Deluxe Room with Complimentary Mocktail or Soup
Average Stay
coupleAverage.
Room: Executive Room with Complimentary Mocktail or Soup
Hotel Surya Royal has replied on Sun Jan 26 09:08:16 IST 2025
Thank you Sir for sharing your experience with us.
Excellent Stay
familyI needed a place for an overnight stay with pets and surya royal was more than welcoming. The rooms were nice and clean. The staff was warm and helpful. Overall just a very pleasant experience as a pet parent
Room: Suite Room with complimentary Mocktail or Soup
Hotel Surya Royal has replied on Mon Dec 30 09:31:52 IST 2024
thank you Sir, for taking the time to leave us a review. We are very pleased to see your good experience, we want to welcome you again.
Terrible Stay
Recently stayed at this hotel - Staff was unprofessional & rude. - Food of restaurant was terrible, found hair in Food, during one of my dinner there was a group function, so no waiter come to take order. we left restaurant without eating dinner that evening. - room service for basic amenities was also worst, need to do a lot of call & request to provide basic things - they were charging for decent 3 star hotel but not worth of 0.5 star
Room: Executive Room with Complimentary Mocktail or Soup
Kota
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Jhalarapatan
Mahaveer Nagar
Vigyan Nagar
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Bhimganj Mandi
Indraprastha Industrial Area
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Indraprastha Industrial Area
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