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Review Of Hotel URS Palace0123401234

Vijay Nagar, Indore

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.0
    Very Good

    133 Ratings, 49 Reviews

    excellent
    44%
    very good
    26%
    average
    23%
    poor
    5%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 3
    • 3
    • 5
    • 3
    • 4
    • 4
    • 3
    • 5

    Rating Categories

    • Location4.3
    • Cleanliness3.8
    • Food3.7
    • Value For Money4.2
    • Facilities4.4
    • Child Friendliness4.0
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    Review Summary

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    This property is praised for its excellent location, clean and spacious rooms, and friendly staff. Guests appreciate the tasty food, especially local dishes. Many highlighted the cooperative nature of the staff and the pleasant ambiance. While some noted a few functional issues, the overall experience seems positive, with guests enjoying the value for money and hospitality offered.

    Sort by:

    Positive first
    3.0

    Average Stay

    satyendra d.solo

    No Food...no water in the room. everything you have to ask. No breakfast prepared as chef was absent

    Travel Month: Sep 2025

    Room: Standard Room

    Hotel URS Palace has replied on Sat Oct 11 17:02:25 IST 2025

    Dear Satyendra Dubey, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced regarding food and room service. Your comments have been shared with our team to ensure such lapses do not occur again. We truly value your input as it helps us improve, and we hope to have the chance to serve you with a much better experience on your next visit. Warm regards, Hotel URS Palace, Revenue Team

    4.0

    Good Stay

    pralobh m.family with 2 kids

    Very good hotel.. prime location. Very good service and cooperative staff. Neat and clean room.

    Travel Month: Sep 2025

    Room: Deluxe Room

    Hotel URS Palace has replied on Sat Oct 11 17:06:39 IST 2025

    Dear Pralobh Mule, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated our prime location, clean rooms, and cooperative staff. Your satisfaction is our top priority, and it’s great to know we could make your stay comfortable. We look forward to welcoming you again soon for another pleasant experience. Warm regards, Hotel URS Palace, Revenue Team

    3.0

    average hotel

    nitesh t.family with 2 kids

    The only thing that worked for me is the location and size of room which was good., rest all was either below average or average. Pricing is hyped for food and services is low standards. Early check in charges, no dental kit, no water, tel phone not working, internet issue. Water lodged in front of hotel bring fresh breed of mosquito. Bad smell into the lobby

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Premium Room

    • user photos

    Hotel URS Palace has replied on Sat Oct 11 17:22:23 IST 2025

    Dear Nitesh Tiwari, Thank you for taking the time to share your detailed feedback. We’re glad to know you appreciated our hotel’s location and spacious rooms. However, we truly regret that certain aspects of your stay did not meet expectations. Your observations regarding service standards, amenities, and maintenance have been noted, and we’ve already shared them with our concerned departments for immediate improvement. We sincerely value your input as it helps us enhance our guest experience, and we hope you’ll consider staying with us again to witness the positive changes firsthand. Warm regards, Hotel URS Palace, Revenue Team

    4.0

    Good Stay

    vineet w.couple

    very Good experience at URS , clean hygiene and facilities . good staff with nice quality food availability.

    Travel Month: Aug 2025

    Room: Premium Room

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    Hotel URS Palace has replied on Sat Oct 11 17:25:21 IST 2025

    Dear Vineet Wadke, Thank you for your kind words and for sharing your positive experience! We’re delighted to know that you had a pleasant stay and appreciated our cleanliness, hygiene standards, facilities, and food quality. It’s wonderful to hear that our team made your visit comfortable and enjoyable. We truly appreciate your feedback and look forward to welcoming you again for another great experience. Warm regards, Hotel URS Palace, Revenue Team

    3.0

    workers are cooperative

    sunita t.group

    Exhaust fan is not available and flush button is not working. Water pressure was very slow. Means as per room rate facility was not good.But food was very tasty.

    Travel Month: Aug 2025

    Room: Standard Room

    Hotel URS Palace has replied on Sat Oct 11 17:30:42 IST 2025

    Dear Sunita Tirkey, Thank you for taking the time to share your feedback. We’re glad to know you enjoyed the food and found our staff cooperative. However, we sincerely apologize for the inconvenience caused by the bathroom facilities. Your comments are valuable, and we’ll ensure the necessary maintenance and improvements are made. We appreciate your honest review and hope to have the opportunity to serve you better on your next visit. Warm regards, Hotel URS Palace, Revenue Team

    4.0

    Good Stay

    ayush g.couple

    Location was good staf behivour was nice and so kind room was clean bedsheet and other things good and clean food was tasty and worthy it was soo good experience stay was soo good i stayed 1 day its amezing service

    Travel Month: Jul 2025

    Room: Deluxe Room

    Hotel URS Palace has replied on Sun Oct 26 22:36:23 IST 2025

    Dear Mr. Ayush, We’re delighted to know you had such a nice experience with us. Glad you liked the clean rooms, tasty food, and our helpful staff. Your kind words truly encourage our team. Hope to see you again soon! Warm Regards, Hotel URS Palace, Revenue Team

    5.0

    Excellent Stay

    harish k.family with 2 kids

    Rooms are near and clean Staff is so good and well mannered Wifi available at high speed Parking available and location is awesome

    Travel Month: Jul 2025

    Room: Deluxe Room

    Hotel URS Palace has replied on Sun Oct 26 22:41:02 IST 2025

    Dear Mr. Harish, We truly appreciate your kind feedback. It’s great to know you enjoyed the clean rooms, high-speed Wi-Fi, and convenient location. Our team is delighted that their efforts made your stay comfortable. We look forward to welcoming you back for another pleasant experience. Warm Regards, Hotel URS Palace, Revenue Team

    4.0

    Good Stay

    jeet h.solo

    was ok, for single person it was fine, nothing to complain about, need to update more veg menu, other wise it was nice

    Travel Month: Jul 2025

    Room: Standard Room

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    Hotel URS Palace

    Dear Mr. Jeet, Thank you for sharing your feedback. We’re glad you had a pleasant stay and found it suitable for solo travelers. Your suggestion regarding the vegetarian menu is well noted, and we’ll work on improving it. We hope to host you again soon! Warm Regards, Hotel URS Palace, Revenue Team

    5.0

    Best service all staff providing n good breakfast n best view from window

    prem t.business

    Good Staff n all things n best view from my room n good breakfast n cleans rooms n all thing n staffs bheaviours also goof

    Travel Month: Jul 2025

    Room: Deluxe Room

    • user photos
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    Hotel URS Palace

    Dear Mr. Prem, So glad to hear you had such a great time with us! Awesome that you loved the view, breakfast, and our team’s vibe. Your kind words made our day — can’t wait to host you again for another chill and comfy stay! Warm Regards, Hotel URS Palace, Revenue Team

    5.0

    Great room

    shubhasheesh d.couple

    The rooms are clean, spacious, and comfortable. The location is great, to reach every place. The prices are reasonable given the rooms that you get.

    Travel Month: Jul 2025

    Room: Premium Room

    Hotel URS Palace has replied on Sun Oct 26 23:02:57 IST 2025

    Dear Mr. Shubhasheesh, Thank you for your kind feedback! We’re delighted to know you enjoyed the clean, spacious rooms and convenient location. Your appreciation for our pricing and comfort truly means a lot. We look forward to welcoming you again soon! Warm Regards, Hotel URS Palace, Revenue Team

    5.0

    Excellent Stay

    darpan k.

    Property is neat clean and location is good also staff behaviour is Good

    Travel Month: Jun 2025

    Room: Standard Room

    5.0

    Excellent Stay

    omlesh t.couple

    Overall experience good, staff behavior is also good, in house fooding taste yummy for Kadai panner..

    Travel Month: Jun 2025

    Room: Deluxe Room

    1.0

    Misleading Photos and Poor Experience

    sagar r.couple

    The place was disappointing and did not match the photos provided. The pictures made it look clean, spacious, and well-maintained, but in reality, it was quite the opposite. The rooms were smaller, poorly lit, and not properly cleaned. Basic amenities were missing or not functioning properly, and the overall condition felt neglected. It was clear that the images used were either outdated or heavily edited. This created a misleading impression and led to a lot of dissatisfaction upon arrival. I would not recommend this place based on my experience, as it failed to meet even the basic expectations.

    Travel Month: Jun 2025

    Room: Standard Room

    3.0

    room amenities and services regardin

    dipesh k.solo

    hotel ki location theekh hai thoda search karna padta hai but finally pahuch jaate hai hotel tak. food average tha and amenities me kuch nhi tha and services average kyunki jo aap bulaoge wo la denge iske alawa special kuch nhi tha. inko check out ka pada rahta hai bhale hi customer ko koi personal health issue hai toh bhi bhale hi rooms khali pade rahenge lekin ye log 11 baje ka hi check out bolte hai yadi aapne inhe 15 mins ka bola hai ki 15 mins baad kar raha hun uske pahle hi he log 2 3 baar call laga dete hai. and check in ke time par pahle nhi denge ye log rooms bole ge ki rooms bhare hue hai aur check in ka time 12 baje ka hai toh 12 ha 12 ke baad denge ye log room aapko mere sath hua hai ye main 10 baje pahuch gaya aur inn logo ne 12 baje ke baad room diya hai mujhe and sabse bura exprience ye raha garden view wala room offer kiya tha inn logo ne back side ka room de diya ye bolkar ki sir itne rate me ye hi room milega wo phir baat karo aur back side ke room me mobile network ka bahut issue tha maine complaint bhi ki lekin inn logo ki side se koi response nhi aaya 1 din book kiya tha aur 1 din direct stay liya tha toh finally overall ye experience mera bad raha.kmain umeed karta hun ki kuch proper refund ya koi accha solution aayega.

    Travel Month: Jun 2025

    Room: Standard Room

    • user photos
    • user photos
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    3.0

    Average Stay

    kuldeep t.family with 3 kids

    Maintaining a clean environment is essential for a comfortable stay. We appreciate your feedback regarding the room cleanliness. We strive to provide the best possible experience for our guests. Your comments help us identify areas for improvement. We will address this concern to ensure a more pleasant stay in the future.

    Travel Month: Jun 2025

    Room: Standard Room

    1.0

    Terrible Stay

    saurabh g.

    managment and staff was very rude.

    Travel Month: May 2025

    Room: Standard Room

    5.0

    Excellent Stay

    gursimran s.

    Good Customer service and very humble staff, i was there for company work and i feel it is decent with the price.

    Travel Month: May 2025

    Room: Premium Room

    4.0

    Good Stay

    susanta k.solo

    Nice hotel all staffs are cooperative room size very good neat and clean location is very nice For market all are good 👍

    Travel Month: May 2025

    Room: Standard Room

    4.0

    Good Stay

    amit k.family with 1 kid

    Hotel is good room and food is very good and hotel location is very beautiful

    Travel Month: May 2025

    Room: Standard Room

    3.0

    Average Stay

    The room we got was not at all like shown in the picture. The quality of maintainance was little cheap. The place was not giving good vibes but Service were ok.

    Travel Month: May 2025

    Room: Standard Room

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