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Review Of Hotel Windsor

Mall Road, Shimla

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    477 Ratings, 270 Reviews

    excellent
    33%
    very good
    25%
    average
    17%
    poor
    9%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 1
    • 4
    • 3
    • 2
    • 4
    • 5
    • 1
    • 5

    Rating Categories

    • Location3.0
    • Cleanliness3.7
    • Room4.0
    • Value For Money3.2
    • Food3.1
    • Security3.2
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    We are using generative AI to show you summarised user review

    Review Summary

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    This property boasts a great location near Mall Road, which guests appreciate for easy access to attractions. The staff, particularly Mr. J.P. Thakur and Mukesh Rana, receive compliments for their warm hospitality. Rooms are mostly clean and cozy, with good food options. However, some guests mention slow service and challenges with stairs, affecting overall convenience.

    Sort by:

    Positive first
    4.0

    Good Stay

    karan c.couple

    The hotel is good , rooms are comfortable but the service is bit slow but overall the hotel is good The hotel is good , rooms are comfortable but the service is bit slow but overall the hotel is good

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    5.0

    Excellent Stay

    rahul k.family with 1 kid

    nice good great service also good good staf nature behaviour is also good

    Travel Month: Jun 2025

    Room: Premium valley view with balcony

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    • user photos
    4.0

    Good Stay

    samarjeet s.

    Good experience kind staff. The manager (Anuj ji) was quiet helping and cooperating

    Travel Month: Jun 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    malik s.family

    Hotel very nice #room nice #clean #service fast # food tasty # all over excellent. Thanku WINDSOR Hotel and Mukesh Rana and Anuj Sharma

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    2.0

    Poor Stay

    rohit g.family with 2 kids

    It is an average hotel with average facilities. Staff is polite but service is not upto the mark. They do not have parking facility, Infact you would not be able to get any near by parking if you are travelling by your own vehicle. We had to struggle for parking our vehicle for 1 hour. The hotel is down in the hills so you have to step down around 60 stairs and you will hardly get ground or upper floor rooms. Food is average. The cost for food and room they are charging is high as per the service provided. They also asked for extra charge for dropping baggage up to the car parking area. Overall Not good for family stay.

    Travel Month: Jun 2025

    Room: Deluxe Room

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    1.0

    Terrible Stay

    vikas s.couple

    make my trip is pathetic this hotel does't have any parking near by public parking is 3 kms away, dirty beds no dinner facility after 9, no tv. do you guys even bother what customer fell, do you even visit the properties that you play on

    Travel Month: Jun 2025

    Room: Deluxe Room

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    5.0

    Best Stay Ever

    gurpreet k.family

    Hamara stay Windsor Hotel mein bohot achha raha. Thodi stairs hai but staff bohot hi helpful aur friendly hai, hamesha smile ke saath madad ki. Rooms saaf aur comfortable hai. Khaana bohot tasty tha – breakfast, lunch, dinner sab amazing! Service top-class aur hotel ka atmosphere bilkul ghar jaisa feel diya. Agar aap Shimla jaa rahe ho, Windsor Hotel zaroor try karo – helpful staff, tasty food aur ek unforgettable experience!

    Travel Month: Apr 2025

    Room: Deluxe Room

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    5.0

    excellent stay. here loved it.

    ravina r.family with 2 kids

    We had a really. Good stay. Here hospitality was really. Nice cleanliness was great. Overall lovely experience

    Travel Month: May 2025

    Room: Deluxe Room

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    4.0

    good stay

    tuhin k.solo

    It was a good stay, rooms are good. Bed sheet could have been a bit cleaner. Rest staff and all very good

    Travel Month: May 2025

    Room: Deluxe Room

    5.0

    erfect stay near Mall Road

    deeksha s.couple

    The hotel staff is very friendly and cooperative and they really helped us and make our stay enjoyable

    Travel Month: May 2025

    Room: Deluxe Room

    • user photos
    5.0

    Great Stay

    sushant k.group

    Perfect location, peaceful ambiance, and great food – would love to come back! The staff was incredibly warm and helpful, making us feel right at home.

    Travel Month: May 2025

    Room: Deluxe Room

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    5.0

    Pleasant stay at restwell Windsor Shimla

    amit j.solo

    restwell Windsor offer cozy room warm hospitality and a prime location near to the mall road highly recommend

    Travel Month: Apr 2025

    Room: Deluxe Room

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    5.0

    Everything was amazing.

    rahul b.couple

    Had an amazing stay at Hotel Windsor, Shimla! The location is spot on, very near to the Mall Road. Rooms were super comfortable, food was fantastic, and the vibe of the place is just perfect. Big thanks to the staff and owner Prabjyot ji for making it so special. Highly recommend!

    Travel Month: Apr 2025

    Room: Deluxe Room

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    5.0

    Perfect stay in the heart of Shimla.

    paramjit s.family

    Absolutely loved our stay at Hotel Windsor, The Mall, Shimla – 5 stars all the way! The location is unbeatable, some stairs from the Mall Road with very quiet surroundings. The rooms were super clean, cozy, and beautifully done, giving perfect modern vibes. The food was delicious, with a great variety at such amazing prices! What really stood out was the ambience – peaceful, classy, and charming. And hats off to the staff – so warm, welcoming, and always ready to help with a smile. Highly recommended for anyone visiting Shimla. Can’t wait to come back!

    Travel Month: Apr 2025

    Room: Deluxe Room

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    5.0

    hotal stay experience is so excellent.

    barabanki r.family with 1 kid

    hotal is excellent staff behavior is excellent food excellent .over all excellent experience.........

    Travel Month: Apr 2025

    Room: Deluxe Room

    4.0

    Good Stay

    rajesh n.group

    We stayed for two days. The location is very near to mall road. Only thing is you need to climb stairs a little (which to be frank is the case with most hotels in shimla). Price is reasonable and food is fine too.

    Travel Month: Mar 2025

    Room: Deluxe Room

    5.0

    Comfortable and warm stay

    bhupen s.family

    Good service of mukesh rana and jp thakur nice room with veiw good room service having polite people

    Travel Month: Jan 2025

    Room: Family suite

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    2.0

    Poor Stay

    ankush p.couple

    Property so good and staff manager supportable hot water 24 hour. But hotel in side mall road end

    Travel Month: Dec 2024

    Room: Premium valley view with balcony

    4.0

    Good Stay

    moumita b.loyalty-icon

    The property was good, only issue was the stairs from mall road.

    Travel Month: Nov 2024

    Room: Deluxe Room

    3.0

    Average stay

    kiran c.couple

    Not meet our basic like water bottle, bathrooms stuff. Even fan was also not there. We asked for side fan still didn't get.

    Travel Month: Jun 2024

    Room: Deluxe Room

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