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Chauk Bazaar, Darjeeling | 1.2 km drive to Darjeeling Mall Road
188 Ratings, 99 Reviews
Last 10 Customer Ratings (Latest First)
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Very poor
Room was not clean, a little hair in the bed, geyser was not working. Water flow was not good. no Housekeeping available at night and evening. Also, staff attitude was not good.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling
Dear Guest, Thank you for sharing your feedback for Hotels Zambala Retreat And Spa. Our significant location combined with elegant rooms makes us a noticeable property. It makes us happy to know that you were impressed with the services. Acknowledgement from guests for the services extended really influences our staff to serve you more efficiently. It would be very honorable for us to serve you again at your next visit. Regards,
Terrible Stay
Room was not in good condition. Door lock was broken. No cleanliness. No parking space for car
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Mon Feb 10 20:22:04 IST 2025
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Worst hotel. Worst experience
Horrible experience. Room conditions was very bad. Stinking. Small room. Stain bed sheet. No basic toiletries, you have to ask. Only one housekeeping staff was available. Worst is bathroom. You have to pass your commode to have bath. Very small bathroom. Worst hotel and experience in my life. Only one positive point receptionist was very polite and very soft spoken.
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Mon Feb 10 20:21:34 IST 2025
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Poor Stay
Location is fine however they have refuse to provide meals (direct payment) as it was closed during that dates. We had faced big trouble with bedbugs due to which my 6 years daughter and 71 years mother was not able to sleep on day 1. On day 2 they have changed the room.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Wed Oct 16 15:17:27 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Food is good
Hello, i would like to inform you that toilet is not clear, the light is off an hour. Please refund my bank account.
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Wed Oct 16 15:16:42 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Complaint regarding unpleasant stay at hotel zambala retreat
familyAm writing to express my deep disappointment with my recent stay at your establishment on 20-jun e -2024 the experience was far from satisfactory, forcing us to move to another hotel the next morning. I would like to highlight the key issues we encountered: 1. *room cleanliness: the condition of the room, specifically room number 201, was unacceptable. There was visible fungi near the bedside, which poses serious health risks and indicates a lack of proper cleaning and maintenance. 2. *food quality: the food served was distasteful and inedible, forcing us to leave it uneaten. I have attached a picture to illustrate the poor quality of the food provided. 3. *service issues: despite requesting the manager, mr. to change the quilt four times, he remained engrossed in watching the india-afghanistan match. It was only after multiple requests late into the night that he finally instructed his staff to address our request. 4. *unprofessional behavior: during checkout, i attempted to provide constructive feedback to mr. the front desk associate, regarding the importance of maintaining hygiene for the benefit of the hotel's reputation. His response was extremely unprofessional and arrogant. He stated, "bahut dekhe reviews aap logi ke matter nahi krta", dismissing our concerns with "kuch nahi hota, tum log fir bhi aaoge ghumne" this level of service and attitude from your staff is unacceptable and reflects poorly on the hotel's commitment to guest satisfaction. I urge the senior management to take these points into serious consideration and address the issues to prevent such incidents from recurring. I look forward to hearing from you regarding the steps that will be taken to rectify these issues.
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:30:38 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Terrible stay
familyThe room size was very small and some staff members were very arrogant specially in providing the basic amenities. Bed sheets were dirty and the towels were in bad condition, the staff hadn’t replaced even after asking. It is close to the market as well as the station.
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:30:15 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Average Stay
3
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:29:52 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Not worth stayin
familyFirstly, the card stopped working the second day and had to wait quite a lot time to get into the room. Then, limited items were available from the menu. No ice or cold drinks even though mentioned in the menu. Sheets were stained and had to ask to get the room cleaned. Since it is very close to railway station. It is very noisy when trains are running
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:29:19 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Great stay.
Very neat, classy, professional and near dhr. Comfortable and spacious rooms. The view of toy train is awesome. Affordable. The behaviour of staffs are very nice.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:28:59 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Average Stay
familyRoom handover was super late. Main door lock was broken and had to be repaired. Bathroom fixtures were broken. Overall service quality is very very poor. Staff should check the rooms before handing over to the customers, as a customer it should not be us who has to bring these things to the hotels notice and then get these addressed when we are supposed to relax during our vacation.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:28:36 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
love it 😀
very good experience I love this hotel. mostly visit 😁 service is to good . food quality very nice
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:28:13 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Est hotel in darjiling
Hotel was quit good and location is also nice. Highly recommended as it is near the toy train station.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:23:25 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Good Stay
The booking system was a little messed up. The rooms were wonderful but there was no provision for a heater.
Room: Attic Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:22:32 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Poor Stay
Staffs are very hoshiyar and chalk they will do what they want. No value your request. You have to do and stay on their command.
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:21:36 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Couple
Terrible room, terrible place. The food was fine. The room was close to main road, could not sleep all night.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:21:05 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Good Stay
All are good. But service is some time vary poor.
Room: Twin Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:20:22 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Good location stay.
It was a good experience. Heater is not complimentary despite being an essential in the cold weather. Overall experience was great.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:19:41 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Deluxe room
Deluxe room has space problem. There is not enough space in room. Rest hotel is good. Railway station is at walking distance.
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:18:47 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Beautiful view
It’s a kilometre away from mall but worth it. Mall is crowded while this place gives you the nostalgic view of toy trains coming and leaving along with a breathtaking clear vjew of the kanchenjunga! 10/10
Room: Deluxe Room
Hotel Zambala Retreat & Spa, Darjeeling has replied on Sat Jul 13 13:18:31 IST 2024
Dear sir, thank you for sparing your valuable time to share your feedback about anant, hotel zambala retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Anant are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards.
Mall Road
Chowrasta
Gandhi Road
Mall Road
In Kurseong
In Kurseong
Siliguri
Ranipool
Kalimpong Khasmahal
Pankhabari Rd
Sevoke Road
Chalsa
Gangtok
Pradhan Nagar
Sungava
Arithang
Mall Road
Chauk Bazaar
Chauk Bazaar
Tukdah
Bijanbari
West Point
Darjeeling
Gandhi Road
Mall Road
Chauk Bazaar
Mall Road
Mall Road
Mall Road
Mall Road
West Point
Hill Cart Road
Gandhi Road
West Point
Hill Cart Road
HD Lama Road
