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Houseboat featuring a restaurant, indoor games & lounge

Review Of Houseboat Omar Khayam

Dal Lake, Srinagar | About a minute walk to Dal Lake

    User Rating & Reviews

    • everyone
    • couple
    • family
    3.2
    Good

    16 Ratings, 12 Reviews

    excellent
    31%
    very good
    13%
    average
    19%
    poor
    19%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 5
    • 1
    • 3
    • 5
    • 5
    • 1
    • 3
    • 2

    Rating Categories

    • Location3.0
    • Cleanliness3.3
    • Value For Money2.7
    • Facilities3.0
    • Checkin Experience2.4
    • Wifi2.4
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    Review Summary

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    The property features beautiful houseboats that offer an authentic Kashmiri ambiance with spacious rooms and great hygiene. While many guests appreciate the comfort and warmth of the staff, there are concerns about rude behavior from the owner and poor food quality. Guests have experienced issues with reservations, extra charges, and delays with shikara rides, affecting their overall experience.

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    Positive first
    2.0

    Poor Stay

    gulam m.

    The owner is rude. Along with that we need to wait almost 1 hour to check out for a shikara ride. He don’t have shikara. Oh. I want refund by whole amount because he is didn’t recieve my call

    Travel Month: Feb 2025

    Room: Standard Room

    3.0

    Average Stay

    puja g.couple

    poor food quality.very high priced food with low quality.first they have said they didn't know about our booking.houseboat itself is beautiful but food and staff quality of response is very poor.

    Travel Month: Nov 2024

    Room: Deluxe Room + Free Wifi

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    1.0

    Horrible experience

    shayari.loyalty-iconfamily

    we booked the whole houseboat and paid for the whole prior. We called the houseboat twice before our arriving date to confirm the reservation and they said " yes booking is there", when we reached they didn't say anything but while checking out they demanded 14k extra and said there is no proof of payment, as it was dal lake and there was no network connection and the only way to come to the land was via the houseboat shikara, we ended up paying them the amount again. Horrible experience, still waiting for resolution. accept

    Travel Month: Sep 2024

    Room: Luxury Room + Free Wifi

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    3.0

    Average Stay

    shreya p.family

    The property is good but the owner is rude. I booked a Dulux room with 2 beds still the owner asked for an extra bed payment even though we don't need an extra bed. along with that we need to wait almost 1 hour to check out for a shikara ride.

    Travel Month: May 2024

    Room: King Studio with Sofa Bed

    5.0

    Best Houseboat

    ashutosh k.loyalty-iconfamily

    Excellent Rooms… staff behaviour, food menu, food taste, room facilities & conditions everything best same like budget friendly hotel. Only one problem is that they don’t have shikara so we have to take shikara on payment basis to drop & pick up from & to houseboat.

    Travel Month: May 2024

    Room: King Studio with Sofa Bed

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    5.0

    Excellent Stay

    ravi b.loyalty-icon

    1. Authentic Kashmiri Ambiance: The houseboat seamlessly blends rustic heritage charm with modern amenities. 2. Spacious and Comfortable Rooms: The generously sized rooms provided ample space for relaxation. The blend of comfort and elegance ensured a restful stay. 3. Impeccable Hygiene: Cleanliness is crucial, especially when surrounded by the tranquil waters of Dal Lake. The commitment to maintaining impeccable hygiene standards is commendable. 4. Delicious Meals: Freshly prepared dishes sourced from the organic garden—what a delightful culinary experience! 5. Exceptional Hospitality: The staff and owner deserve applause for their excellent service. Their warmth and attentiveness made your stay memorable. Thank you Omar Khayam House Boat for hoisting us!

    Travel Month: Apr 2024

    Room: Deluxe Room + Free Wifi

    Houseboat Omar Khayam has replied on Mon Apr 22 03:09:05 IST 2024

    Dear Ravi bali, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay aboard the Houseboat Omar Khayam. Providing excellent service and creating unforgettable memories for our guests is always our top priority. We truly appreciate your kind words and hope to welcome you back for another fantastic experience soon! Warm regards, Fayaz

    1.0

    Very bed

    dimple l.family

    Meera expirance baht kharab raha. Room bhi thik n hi tha nahi nasta. Nahi koi bhi facilities. Even pani ki bottle bhi n hi di thi.

    Travel Month: Apr 2024

    Room: Luxury Room + Free Wifi

    Houseboat Omar Khayam has replied on Mon Apr 22 03:11:32 IST 2024

    Dear Dimple lathigara We sincerely apologize for the experience you had during your stay with us. Your feedback is invaluable to us, and we take it very seriously. We are committed to providing the best possible service to all our guests, and we regret that we fell short of your expectations on this occasion. Please know that we are investigating the issues you mentioned and taking steps to ensure they are addressed promptly. If there is anything specific you would like to discuss further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We truly value your feedback and hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Sincerely, Fayaz

    2.0

    Poor Stay

    rama k.

    I waited at dul lake gate no. 9 more than one hour for shikara.

    Travel Month: May 2023

    Room: Deluxe Room + Free Wifi

    Houseboat Omar Khayam has replied on Mon Apr 22 03:13:12 IST 2024

    Dear Rama Kant Kapoor, We're truly sorry to hear about your disappointing experience during your recent stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities, and we regret that we were unable to meet your expectations on this occasion. Your feedback is incredibly important to us, and we are taking your comments seriously to address any issues and make necessary improvements. Please know that we are committed to learning from this experience to prevent similar situations from occurring in the future. We understand that your stay did not meet your expectations, and we sincerely apologize for any inconvenience or discomfort you may have experienced. If there is anything specific you would like to discuss further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you for bringing your concerns to our attention, and we hope for the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Fayaz

    1.0

    They have not given me room, they had already released yhe room. So please refund the booking amount at the earliest

    anil k.couple

    How come mmt not aware about this, strange

    Travel Month: Apr 2023

    Room: Deluxe Room + Free Wifi

    5.0

    Excellent

    kumar g.loyalty-iconfamily

    Wonderful host and great food.

    Travel Month: Dec 2022 (3-Night Stay)

    Room: King Studio with Sofa Bed

    4.0

    Lovely experience

    sandhani d.family

    Had a great stay. Warm and kind host. Comfortable

    Travel Month: Jul 2022

    Room: Standard Suite

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    4.0

    Owner is rude

    akhil s.couple

    He cancel-led our booking and asked for extra money

    Travel Month: Nov 2021

    Room: LUXURY ROOMS

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