I've had a pleasant experience, though there are areas where the property can improve to match its full potential.
Hospitality & Service:
The staff was polite and welcoming, but service in both the restaurant and room service could be more attentive and prompt. A little extra focus on guest needs would make the experience smoother and more enjoyable.
Food & Breakfast:
The food was decent but somewhat average for a resort of this standard. The breakfast buffet, in particular, could be improved. Several items lacked proper taste and texture, especially the bakery selections such as Danish pastries, croissants, and cakes. Including milkshakes and expanding the breakfast spread with more South Indian options like bajji, wada, lemon rice, and upma would make the offering more satisfying and well-rounded.
Rooms & Cleanliness:
The rooms were comfortable, but housekeeping needs more attention. Dust was visible around the corners of sofas and under the beds, which suggested that vacuum cleaning was not carried out thoroughly. A higher standard of cleanliness would add significantly to guest comfort.
Overall:
Ikshana Resort and Spa offers a pleasant stay with good hospitality and ambiance, but enhancing food quality, increasing menu variety, and ensuring thorough housekeeping will help elevate it to the next level. With these improvements, it has the potential to become a top choice for travelers in the region.
Ikshana Resort and Spa Khandala, Lonavala has replied on Wed Aug 27 10:15:15 IST 2025
Dear Mr., Naveen,
Namaskar!
Thank you for sharing your thoughts about your stay at Ikshana Resorts & Spa Khandala. We’re delighted to hear that you had a pleasant experience and appreciated the hospitality and ambiance.
Your constructive feedback on the service, food quality, and cleanliness is invaluable. It's great to know that there are areas we can improve upon, and we will take your suggestions into consideration to enhance our offerings. We aim to create a memorable experience for all our guests, and your insights will definitely help us in that journey.
We hope to welcome you back in the future for an even better stay!
Warm regards,
General Manager,
Ikshana Resort and Spa, Khandala
